Community Manager

3 semanas atrás

São Paulo SP, Brasil Transsion Tempo inteiro

Position : Community Supervisor/Manager

Job Type : Full-time

Experience: 3-5 years

Responsibilities:

Fans Community Management :

  • Build and maintain our brand's user community in the southeast Asiaa market to enhance user engagement and retention.
  • Plan and organize online and offline activities tailored to local culture to drive user participation and content creation.
  • Manage user feedback, promptly addressing community issues to improve user satisfaction.

KOC Content Management :

  • Manage content calendars and ensure timely delivery of all community initiatives.
  • Identify, recruit, and manage relationships with Key Opinion Consumers (KOCs) and Key Opinion Sales (KOSs). Leverage User-Generated Content (UGC) and Profession-generated content (PGC) content to enhance brand reputation and increase social media reach.
  • Maintain strong relationships with core users, fans in the local market, organize regular online and offline events.
  • Manage KOC involvement in campaigns, ensuring deliverables are met in terms of quality, timeline, and brand guidelines.

Community Event Operations :

  • Plan, organize, and execute a variety of community events, both virtual and in-person, ensuring a seamless and engaging experience for participants.
  • Engage in our brand's collaborations with mobile games, developing corporation events with related gaming communities.
  • Create gaming-related events and topics to increase engagement between the brand and gaming communities.

Data Analysis & Reporting :

  • Regularly analyze user and community data, campaign effectiveness, and market trends to optimize operational strategies.
  • Prepare monthly user and community reports, providing insights for optimization.

Requirements:

Experience :

  • 3-5 years of experience in social media, user operations, or gaming community management; experience with international brands or in the mobile gaming industry is preferred.
  • Strong understanding of social media platforms, user behavior, and gaming communities in the local market.

Skills :

  • Excellent content planning and copywriting skills, with the ability to engage fans effectively.
  • Familiarity with gaming community platforms, with a proven track record in gaming community management.
  • Strong analytical skills, proficient in tools like Excel, Google Analytics, etc.
  • Exceptional communication and organizational skills, with the ability to independently plan and execute marketing and gaming-related events.

Other Qualities :

  • Proactive and innovative mindset, willing to take on new challenges.
  • Passionate about the mobile, tech, and gaming industries, with a keen interest in industry trends.

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