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Customer Success
3 semanas atrás
Estamos em busca de um profissional de Customer Success dedicado e proativo para se juntar à nossa equipe. Você será responsável por gerenciar uma cartela de até 65 clientes, assegurando que eles estejam satisfeitos e que suas expectativas sejam atendidas. Sua principal missão será garantir o sucesso e a fidelidade dos nossos clientes, mantendo uma comunicação clara, amigável e transparente, e conduzindo reuniões estratégicas tanto com os clientes quanto com a equipe interna.
- Gerenciar uma cartela de até 65 clientes, garantindo a satisfação e o sucesso de cada um.
- Fazer um alinhamento eficaz da parceria desde o início.
- Acompanhar e oferecer suporte contínuo aos clientes, respondendo prontamente às suas necessidades.
- Cobrar o time para garantir que as expectativas dos clientes sejam alcançadas.
- Executar as demandas dentro do prazo combinado e garantir a entrega das tarefas delegadas.
- Manter uma comunicação clara, amigável e transparente com os clientes.
- Conduzir reuniões de Onboarding, Treinamento e Reuniões de Emergência com clientes.
- Conduzir reuniões internas de Passagem de Bastão, KickOff e Alinhamento.
- Tomar decisões sobre definições do projeto e soluções de problemas, visando sempre o melhor resultado para o cliente.
- Gerir conflitos e lidar com pessoas de maneira eficaz.
- Demonstrar sede de crescimento pessoal e profissional.
- Experiência prévia em Customer Success ou em áreas relacionadas.
- Excelentes habilidades de comunicação e oratória.
- Capacidade de gerir conflitos e resolver problemas de maneira eficaz.
- Habilidade para conduzir reuniões estratégicas com clientes e equipes internas.
- Proatividade e organização para cumprir prazos e garantir a entrega de demandas.
- Capacidade de trabalhar de forma colaborativa e cobrar a equipe quando necessário.
- Desejo de crescimento pessoal e profissional contínuo.
- Salário fixo de R$2.000,00.
- Bônus de R$500,00 caso atinja a meta de churn de 7% dentro do mês.
- 10% de comissionamento em vendas internas.
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