Customer Success Manager
3 semanas atrás
We are a fast-growing virtual restaurant company based in Los Angeles. We create virtual restaurant brands that sell over 3rd party marketplaces (DoorDash and Uber Eats).
Our restaurant brands don’t have any dining rooms and we don’t do any of the cooking ourselves. We partner with existing restaurants (our “Kitchen Partners”) across the country to cook our food in their kitchens and customers receive their food delivered using existing food delivery platforms.
We’re currently operating in 24 States and rapidly growing nationwide
Today we need a Customer Success Manage r, someone with great organizational and empathetic skills to be the center point of our communicational and onboarding activities for our Kitchen Partners
What will you do:
- Be the central contact for our Kitchen Partners, walking them through setup and onboarding, contacting them by phone, email and whatever means necessary
- Responsible for Kitchen Partners’ successful launch of Virtual Brands
- Continuously work to optimize and improve sales performance
- Understand the restaurant business, including the strategic goals and long term growth plans
- Lead initiatives for customer growth and customized marketing plans
- General updates on the marketplaces for our Kitchen Partners (sales, menu and informations needed)
Don’t hesitate to apply if you:
- Have English and Spanish skills up to C1/C2
- Has past experiences with food services marketplaces (Doordash, UberEats, GrubHub)
- Knows your way around Google Workspace and CRM software tolls
- Already worked with sales related jobs or account managing
- Have past experience with culinary or restaurant, being a plus
- Can identify problems and quickly prompt to solve them
- Patient and empathetic and can confort people's needs
What do we offer?
- 14 days of paid vacation annually
- 3 months or trial period
- Compensation to knock your socks down 1600-2000 USD
- Flexible and full-time job offer
- Remote job for you feel comfortable working in your own space
- Continuous improvement towards a Manager position
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