Service Management Expert

Há 7 horas


Brasil beBeeFreshservice Tempo inteiro

IT Service Management Specialist We are seeking a skilled IT service management professional to join our team. As an ITSM specialist, you will be responsible for leading and optimizing our IT service management platform. Key Responsibilities: Configure and customize Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog. Implement automation workflows, SLAs, and integrations with other enterprise tools. Requirements: 3–5 years of experience in ITSM roles, with at least 2 years hands-on experience in Freshservice administration and configuration. Strong understanding of ITIL framework and service management principles. Experience with automation, scripting, and API integrations within Freshservice. Excellent problem-solving, communication, and stakeholder management skills. Benefits: We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package. Travel Requirements: 5%-15% travel as per business requirements



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