Operations Specialist

2 semanas atrás

Brasil Areti Health Tempo inteiro

Help build cutting-edge technology that saves lives

Areti Health is a fast-growing Silicon Valley healthcare technology startup that dramatically boosts clinical trial patient recruitment using generative AI . Backed by leading venture capital firms, we are on a mission to transform clinical research through technology that allows pharmaceutical, biotech, and medical device companies to bring their therapies to patients faster thereby saving lives.

We achieve unheard-of conversion rates, an up to 10x improvement over the human-driven process. Coupled with our seamless mass outreach capabilities, we compress recruitment timelines from many months to a few weeks across multiple therapeutic areas. Our AI Coordinator answers prospective patient questions based on the clinical trial documentation, schedules appointments, collects patient information, runs pre-qualification questionnaires, and assists with patient onboarding. We are already working with many of the largest US clinical research site networks. We are also an official partner of CRIO, a top-2 US clinical trial management system.

We offer a competitive salary, paid holidays and vacation, and the opportunity to work with a talented and dedicated team on cutting-edge generative AI applications. 

Key Responsibilities:

  • Configure and maintain complex JSON configurations for trial recruitment workflows
  • Set up and manage Zapier integrations, particularly with Meta advertising platform
  • Provide customers with implementation guidance
  • Troubleshoot customer issues, identify gaps, and coordinate solutions with the engineering team
  • Monitor and optimize recruitment funnel performance
  • Document processes and maintain operational procedures
  • Act as a quality gatekeeper for all customer-facing elements during setup

Requirements:

  • 1–2 years of experience with JSON, Zapier, and Meta Business platform
  • Strong problem-solving skills and attention to detail
  • Ability to follow procedures and maintain structured documentation
  • Strong communication and collaboration skills
  • Comfortable switching between multiple tools, systems, and priorities
  • Experience with calling API's with tools such as Postman
  • Self-motivated, organized, and proactive

Nice to Have:

  • Experience working with customer onboarding or implementation teams
  • Familiarity with basic data validation or API responses (e.g., via browser dev tools or Postman)
  • Understanding of how data flows between systems (basic integration logic)
  • Experience using tools like Github, or Jira for task tracking
  • Use and set up of data analytics via Tableau, QuickSight, Power BI tools

Why You'll Love This Role:

  • Your work directly impacts customer satisfaction and product success.
  • You'll collaborate across departments and play a vital role in launch operations.
  • Opportunity to grow

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