Fso Manager

Há 6 dias

São Paulo SP, Brasil HCLTech Tempo inteiro

We are seeking an FSO Manager to oversee all regional service operations, with a strong focus on transactional activities at each local site, ensuring alignment with local business functions and entities.

This position follows a hybrid work model and must be performed from either Curitiba (PR) or São Paulo (SP).

Responsible for day to day activities on the ground and the primary responsibilities:


- Responsible for maintaining and managing Support and Service Levels.


- Responsible for timely implementation of any agreed changes in support or process.


- Represent the region/country and act as SPOC for all required notifications / communications / actions / reporting.


- Operational Governance – Weekly & Fortnightly Service Reviews with respective counter parts


- Timely resolution of any Escalations or Issues.


- Manages staff rosters for country and People management of all the staff in the country.


- Request and tracking of Dispatch and Schedule visits.


- Creation and tracking of any Non Standard Service Requests.

Requirements:

  • Proven experience in service management or regional operations.
  • Strong organizational and communication skills.
  • Advanced proficiency in English, Spanish, and Portuguese.
  • Ability to work independently and make strategic decisions.
  • Experience in stakeholder management and operational governance.

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