Customer Experience Representative

Há 7 horas


Brasil beBeeCustomer Tempo inteiro

Virtual Latinos Community offers remote job opportunities for professionals like you. With over 5,000+ Virtual Assistants (VA) hired and 2,500+ companies helped, we stand out as the first American company connecting exceptional virtual professionals from Latin America with small businesses and entrepreneurs across the US, Canada, and beyond. Within our community, 10+ new job positions become available every week, providing professionals with fantastic work-from-home opportunities. Ready to explore the possibilities? Apply today and become part of a community where your skills shine and your career aspirations soar Job Summary: The Customer Service Specialist will be responsible for delivering exceptional customer support, resolving inquiries and complaints, managing customer accounts, and ensuring a positive customer experience across all communication channels. Customer Support: Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner. Problem Resolution: Identify customer issues, troubleshoot problems, and provide effective solutions or escalate when necessary. Account Management: Update and maintain accurate customer records and account information in the system. Product Knowledge: Maintain comprehensive knowledge of products and services to provide accurate information and guidance. Communication: Build positive relationships with customers through empathetic and clear communication. Reporting and Feedback: Document customer interactions, track recurring issues, and provide feedback to improve service quality. Qualifications: 1 year of related experience and/or a related degree. Excellent written and verbal communication skills in English. Ability to excel in a fast-paced environment. Strong organizational abilities. Meticulous attention to detail. Collaborative team spirit. Commitment to confidentiality. A quiet, private workspace. Must be at least 21 years old. Languages: English mandatory Portuguese mandatory



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