Customer Service Representative
1 dia atrás
We are looking for a dedicated Customer Service Representative to join our growing travel-tech company.
Responsibilities:
- Monitor incoming emails from customers with next-day bookings, handling cancellations, booking changes, and upgrade requests
- Proactively reach out to customers after their tours to request feedback and reviews
- Regularly check the company calendar to ensure all bookings are confirmed and arrangements are in place
- Manage bookings from Online Travel Agencies (OTAs) such as GetYourGuide (GYG), Viator, and Musement, accurately updating internal systems after each sale
- Contact customers who abandoned bookings to understand and address issues
- Assist customers with payment failures or technical issues
- Respond promptly and professionally to inquiries via chat, phone, and email regarding tours, packages, and transfers
- Update existing bookings for accommodations, transportation, or other services as needed
- Upsell additional services and upgrades whenever appropriate
Key Qualifications:
- Proven experience in customer service or reservations experience, ideally in the travel, hospitality, or tourism industry
- Familiarity with online booking platforms/OTAs (e.g., GetYourGuide, Viator, Musement) is highly preferred
- Hands-on experience with CRM or booking management systems
- Excellent written and verbal communication skills
- Strong organizational and time-management abilities
- Customer-focused mindset with a passion for delivering exceptional service
- Ability to work independently and collaboratively in a fast-paced environment
Schedule:
- Full-time: 9 hours/day, 5 days/week
- Work hours aligned with Japan Standard Time (JST)
- Remote position
- Opportunity within a company with a solid track record of performance
- Work alongside & learn from best in class talent
- Join a market leader within Hospitality
-
SU - Customer Service Representative
2 semanas atrás
Brasil Somewhere Tempo inteiro US$30.000 - US$60.000 por anoThe ideal candidate loves talking to people and proactively solving problems You will be responsible for making customers happy You will work remotely for a growing US based business and earn US DollarsOur clients include service businesses, manufacturing companies, real estate companies, private equity firms, tech companies, e-commerce companies and...
-
Customer Service Representative
2 semanas atrás
Brasil Teamified Tempo inteiro R$30.000 - R$60.000 por anoAbout TeamifiedTeamified works with top enterprises and digital native businesses in Australia helping them build their remote teams in India, Philippines and Sri Lanka. We pride ourselves with hiring great teams to work on exciting game changing technology. Teamified currently has 200+ engineers, testers, product managers etc. working across 20+ partners....
-
Customer Service Representative
Há 3 dias
Brasil CrewBloom Tempo inteiro R$35.000 - R$45.000 por anoAs a Customer Service Representative, you will play a pivotal role in ensuring exceptional customer experiences across various communication channels. Your responsibilities will include addressing customer inquiries, resolving issues promptly, and collaborating with internal teams to enhance our service delivery. You will handle desk tickets, live chat...
-
Global Customer Service Representative
Há 2 dias
Brasil beBeeCustomerService Tempo inteiroVirtual Assistant Job Description We are seeking a highly skilled Virtual Assistant to join our team. This role involves communicating with guests and tenants across multiple properties, ensuring every experience meets our standards of excellence. This opportunity is ideal for those fluent in English, tech-savvy, and passionate about delivering outstanding...
-
Remote Customer Service Specialist
1 semana atrás
Brasil FreeUp Tempo inteiro US$40.000 - US$60.000 por anoHi We're FreeUpFreeUp is a freelance marketplace dedicated to connecting business owners with talented freelancers and remote workers from all over the world.We believe that freelancing is the future of business, and we're building the best community for freelancers possible.Want to learn more about FreeUp? Check out our website here, our Glassdoor reviews...
-
Representative, Reservations Sales
2 semanas atrás
Brasil Fly Tempo inteiro R$15.000 - R$30.000 por anoLocation: Sao Paulo Intl Apt (GRU-TRML) Cities: Sao Paulo - BrazilRequisition ID: 82066 This job will continue to be posted until at least 11/30/2025. If interested, please apply prior to this date.Must be in possession of valid documentation to live and work in BRAZIL at the time of applying to this position. Intro Are you ready to explore a...
-
Customer service specialist
1 semana atrás
Brasil Virtual Latinos Tempo inteiroJoin the Virtual Latinos Community! With over 5,000+ VA's hired that are part of our community and 2,500+ companies helped , Virtual Latinos stands out as the first American company connecting exceptional virtual professionals from Latin America with small businesses and entrepreneurs across the US, Canada, and beyond. Within our community, 10+ new job...
-
Pre Sales Representative
2 semanas atrás
Brasil Immigrant Invest Tempo inteiro US$40.000 - US$60.000 por anoImmigrant Invest is an international company that specializes in citizenship and residency by investment programs in the European Union, the Caribbean, Vanuatu, and Turkey. We offer support for our clients from the initial consultation to the moment they receive their documents and get their investments back. We are an official authorized representative for...
-
VIP Customer Services
2 semanas atrás
Avenida Paulista Bela Vista, São Paulo, São Paulo, Brasil Brilliant Gaming Tempo inteiro R$100.000 - R$120.000 por anoDescription Join our dynamic team in the exciting world of gambling and casinos as a Customer Service VIP Clients Attendance representative We thrive on creating memorable experiences for our clients, and we're looking for individuals who share our passion for providing outstanding service. In this role, you will be the first point of contact for our...
-
Customer success specialist
3 semanas atrás
Brasil TapGoods Tempo inteiroAbout Reventals Reventals, a business unit of Tap Goods, is revolutionizing the event rental industry by modernizing how people plan and book rentals online. As the leading event rental marketplace, we connect renters with top-tier vendors across major U. S. markets, creating a seamless and efficient experience. Reventals is a full-scale event rental...