Support Operations Manager

2 semanas atrás


Recife PE, Brasil beBeeLead Tempo inteiro

Customer Support Group Lead We are a rapidly expanding company that utilizes cutting-edge mobile technologies to create a positive impact globally. Our innovative approach and dynamic work environment offer unique opportunities for individuals to be part of a team changing the lives of millions. Manage daily operations: attendance, adherence, shifts, and handovers This role owns team KPIs, runs daily stand-ups, assigns priorities, monitors real-time performance metrics. Analyze escalations and repeat contacts; implement improvements Your responsibilities include monitoring customer service key performance indicators (KPIs), conducting daily operational meetings with your direct reports.. , managing time off schedules. A challenging role has become available in our organization. Please apply today at *******.



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