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IoT Customer Service Agent
3 meses atrás
Location: Barueri, San Paulo
Workplace Type: Full time working at the office
Summary
The IoT Customer Services Agent is responsible for the customer relationship, maintaining engagement and satisfaction levels. You will work with various departments within Quectel to implement the services required by the customer, being the point of contact for leading ongoing interactions with key stakeholders in their organisation.
Roles and Responsibilities
Support the regional Quectel technical and sales teams to drive customer excellence
Capture specific customer communications within appropriate platforms and applications
Manage / deliver onboarding of new customers
Own customer issues, engaging internal resource to deliver efficient resolutions to increase customer satisfaction
Maintain customer interactions through multiple channels
Create and maintain professional technical material
Maintain alignment with of Quectel markets, portfolio, and capabilities, advancing and strengthening Quectel’s position within industry, working with internal product and sales teams to identify industry need and develop / accelerate Quectel propositions
Train onboarded customers on Quectel services, products, and platforms
Lead regular customer reviews relating to services and propositions
Generate and deliver applicable reporting (internal and external)
Maintain relevant industry knowledge and experience
Required Experience
Minimum 3 years experience of working in a customer service / customer support organisation
World class customer service skills
Proficient IT skills, including Microsoft Office products
Strong communication skills
Excellent customer management skills, including management of support processes
Ability to manage and prioritise customer requests
Fluent written and oral English, Spanish and Portuguese language (additional languages are advantageous)
Desirable Experience
IoT background an advantage
IoT technical background an advantage
