Risk & Response Manager [Trust and Safety]
Há 6 dias
This role is critical in managing escalations, mitigating risks, and protecting the integrity of our platform and community. Key Responsibilities Manage complex escalations from Customer Service and cross-functional teams, including copyright, advertising fraud, hate speech, minor safety, and underage accounts. Handle inquiries and escalations from authorities, regulators, law enforcement, and court orders, ensuring compliance with Brazilian laws and internal policies. Review and assess sensitive or harmful content with professionalism and discretion. Identify emerging risks and harmful trends, sharing insights to improve policies and enforcement strategies. Support and lead responses to major incidents (e.g., elections, disinformation campaigns, crisis events). Develop and maintain Standard Operating Procedures (SOPs) to ensure scalable and consistent risk response processes. Collaborate with internal teams (Policy, Product, Operations, Legal, Public Affairs) and represent the company in discussions with external stakeholders when required. Qualifications Bachelor's degree in Law, Political Science, International Relations, Communications, or related field (or equivalent experience). Experience in Trust & Safety, Risk Response, Law Enforcement Response, Online Content Moderation, or similar roles. Strong knowledge of Brazil's digital and regulatory landscape, especially regarding online platforms, elections, and content risks. Proven ability to manage sensitive escalations and make sound decisions under pressure. Strong analytical and investigative skills, with experience drafting SOPs or operational playbooks. Excellent communication skills in Portuguese and English (written and verbal). Nice to Have Knowledge of global regulatory environments and risk trends. Previous experience handling high-stakes incidents in online platforms or apps. Mandarin is a plus.
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Risk & Response Manager Trust And Safety
Há 6 dias
São Paulo, SP, Brasil Kuaishou Technology Tempo inteiroThis role is critical in managing escalations, mitigating risks, and protecting the integrity of our platform and community. Key Responsibilities Manage complex escalations from Customer Service and cross-functional teams, including copyright, advertising fraud, hate speech, minor safety, and underage accounts. Handle inquiries and escalations from...
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Trust & safety manager [risk & response]
4 semanas atrás
São Paulo, Brasil Kuaishou Technology Tempo inteiroThis role is critical in managing escalations, mitigating risks, and protecting the integrity of our platform and community.Key ResponsibilitiesManage complex escalations from Customer Service and cross-functional teams, including copyright, advertising fraud, hate speech, minor safety, and underage accounts.Handle inquiries and escalations from authorities,...
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Trust & Safety Manager [Risk & Response]
2 semanas atrás
São Paulo, Brasil Kuaishou Technology Tempo inteiroThis role is critical in managing escalations, mitigating risks, and protecting the integrity of our platform and community. Key ResponsibilitiesManage complex escalations from Customer Service and cross-functional teams, including copyright, advertising fraud, hate speech, minor safety, and underage accounts.Handle inquiries and escalations from...
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Trust & Safety Manager Risk & Response
3 semanas atrás
São Paulo, Brasil Kuaishou Technology Tempo inteiroThis role is critical in managing escalations, mitigating risks, and protecting the integrity of our platform and community. Key Responsibilities Manage complex escalations from Customer Service and cross-functional teams, including copyright, advertising fraud, hate speech, minor safety, and underage accounts. Handle inquiries and escalations from...
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Trust & Safety Manager Risk & Response
1 semana atrás
São Paulo, Brasil Kuaishou Technology Tempo inteiroThis role is critical in managing escalations, mitigating risks, and protecting the integrity of our platform and community. Key Responsibilities Manage complex escalations from Customer Service and cross-functional teams, including copyright, advertising fraud, hate speech, minor safety, and underage accounts. Handle inquiries and escalations from...
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Trust & Safety Manager [Risk & Response]
Há 5 dias
São Paulo, Brasil Kuaishou Technology Tempo inteiroThis role is critical in managing escalations, mitigating risks, and protecting the integrity of our platform and community. Key Responsibilities Manage complex escalations from Customer Service and cross-functional teams, including copyright, advertising fraud, hate speech, minor safety, and underage accounts. Handle inquiries and escalations from...
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Trust & Safety Manager Risk & Response
4 semanas atrás
São Paulo, Brasil Kuaishou Technology Tempo inteiroThis role is critical in managing escalations, mitigating risks, and protecting the integrity of our platform and community. Key Responsibilities Manage complex escalations from Customer Service and cross-functional teams, including copyright, advertising fraud, hate speech, minor safety, and underage accounts. Handle inquiries and escalations from...
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São Paulo, Brasil TikTok Tempo inteiroResponsibilities ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok **Why Join Us**: Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the...
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Manager, Trust
2 semanas atrás
São Paulo, São Paulo, Brasil Mindbody Tempo inteiro R$120.000 - R$240.000 por anoAt Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making...
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Safety Operations Manager
Há 7 dias
São Paulo, Brasil DiDi Global Tempo inteiroCompany Overview: If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for...