ServiceNow Administrator Lead

Há 2 dias


Recife PE, Brasil beBeePerformance Tempo inteiro

Job Title: ServiceNow Administrator Lead We are seeking a highly skilled ServiceNow Administrator Lead to drive our reporting, analytics, and KPI strategy for the ServiceNow platform. This role requires strong leadership skills and expertise in delivering data visibility, operational performance insights, and measurable ROI. Main Responsibilities: Develop and implement ServiceNow reporting and analytics governance across all modules. Create and standardize key performance indicators (KPIs), reporting cadence, and data quality frameworks. Design and build dashboards and reports in Performance Analytics, Reporting, and Visualization tools. Deliver executive and operational dashboards providing real-time service and performance insights. Collaborate with business and platform owners to align reporting with goals and ITIL frameworks. Maintain data accuracy, governance, and consistency across ServiceNow, Power BI, and Salesforce.



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