Senior Technical Support Specialist

3 semanas atrás

Paraíba, Brasil Veesion Tempo inteiro

Context

Veesion is experiencing rapid growth following its successful Series B funding round. This expansion phase requires strengthening our technical foundation and scaling our development capabilities to meet increasing market demands.

Your Mission

As a Technician at Veesion, you will play a key role in managing and maintaining our product. Your passion for network technologies and your technical expertise will be put to use within the Technical Support team as well as with our clients. You'll have the opportunity to develop your skills and face exciting challenges while contributing to a safer future for retail.

Responsibilities

  • Server Configuration:
    You will be responsible for configuring our servers before sending them to our clients. Using our OS system, you will execute the necessary commands and record the details in our inventory.
  • Installation and Technical Support:
    You will remotely assist clients in installing servers, guiding them through the process. You will also conduct in-depth analyses of camera systems and network architectures, configuring the system based on their needs and ensuring compatibility with the RTSP protocol.
  • Problem Analysis and Resolution:
    You will be responsible for analyzing server-related issues and deploying appropriate solutions to ensure smooth system operation. You will also carry out preventive maintenance to optimize performance.
  • Ticket Management and Follow-Up:
    You will use our ticketing tools to ensure proper tracking of client requests.
  • Data Analysis and Reporting:
    You will regularly monitor server performance using graphical software (Grafana) and ensure optimal operation.
  • Customized Configuration for Each Client:
    You will configure our system based on each client’s specific needs, ensuring a solution tailored to their requirements.

Required Skills

  • Finally, you are comfortable communicating in Portuguese and English with international teams;
  • You are eager to join a young, dynamic, and ambitious tech startup;
  • You are a true problem solver and can quickly find solutions;
  • You have a genuine interest in IT and strong technical knowledge;
  • You can work autonomously and manage priorities and deadlines effectively;
  • You have experience managing teams remotely;
  • You have experience working with networks.

Nice to have

  • You have already had a similar experience in a startup ecosystem.
  • You have experience in IP network configuration.

Benefits

  • The candidate have to be based in Sao Paulo, Brazil for meetings and etc
  • Contractor Hiring Model (PJ)
  • Health insurance
  • Opportunity to grow within a fast-growing multinational company
  • Collaborative, dynamic work environment

Why join Veesion

Joining Veesion means being part of a dynamic technical team within a rapidly growing company in the fields of artificial intelligence and retail. You will be encouraged to develop your technical skills and take on exciting challenges while helping make retail more secure.

A fast and transparent recruitment process

We are committed to providing you with a quick, three-step recruitment process:

  • A first interview with our talent acquisition specialist.
  • A second interview with our technical expert.
  • An interview with our operations manager.

Convinced? Then don’t hesitate and apply now

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