
Customer Operations Specialist
3 semanas atrás
Context
Veesion is experiencing rapid growth following its successful Series B funding round. This expansion phase requires strengthening our technical foundation and scaling our development capabilities to meet increasing market demands.
Are you dynamic and have a sense of service? Then you may be our future Operation Specialist for the Brazilian & American markets
We are looking for a polyvalent person to make part of our Operations Team.
Responsabilities
- Act as the primary contact for clients during the installation process;
- Guide clients through remote installations, ensuring all systems are correctly configured and operational;
- Provide timely and efficient first-level technical support and troubleshooting to identify and resolve basic issues;
- Support clientswith maintenance-related questions and minor technical interventions.
- Collaborate closely with Technicians, escalating more complex technical issues, when needed;
- Ensure all client interactions and technical updates are properly recorded in Salesforce;
- Contribute to the continuous improvement of operational procedures and client support resources.
Preferred experience
- Experience in a customer-facing technical support or operations role;
- Strong problem-solving skills;
- Basic technicalknowledge of systems, networks, or IT environments (hardware/software familiarity);
- Excellent communication skills and the ability to explain technical concepts in a user-friendly way;
- Organized, detail-oriented, and capable of managing multiple tasks in a fast-paced environment;
- Team player whothrives in a collaborative, cross-functional setting;
- C2 Level or Native in Brazilian Portuguese;
- Fluent in English.
Why joining Veesion ?
- Joining this ambitious project in a hyper-growth phase will open opportunities for your future career in sales (internally and externally).
- Get familiar with cutting-edge, AI technologies.
- Receive personalized onboarding and support to enhance your sales skills.
- Overachieve to gain more responsibilities:
we value performance not seniority. - Join a company with an international work environment (2 offices, 28+ nationalities).
Benefits
- Contractor Hiring Model (PJ);
- Health Insurance;
- Joining a company that fosters diversity, equity, and inclusion;
- Work with a motivating team in a very dynamic working atmosphere;
- Flexibility & work/life balance.
A fast and transparent recruitment process
We are committed to providing you with a quick, three-step recruitment process:
- A first interview with our Talent Acquisition Specialist.
- A second interview with our Operations Team Leader.
- An interview with our Operations Manager.
Convinced? Then don’t hesitate and apply now
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