1st Level Support Analyst

Há 8 horas

Cotia SP, Brasil WÜRTH IT BRASIL Tempo inteiro

Hello, candidate :) Meet our company: We are the IT of the Würth Group. With about 2,000 highly qualified employees on all continents, we offer customized IT solutions for over 400 Würth companies worldwide. Thanks to our global presence and networked IT systems, we are able to offer innovative technologies and individual support at the highest level. We pride ourselves on being a reliable partner for companies looking for a global IT solution. Würth is a fast-growing family-owned business with a long tradition. Your main activities: Serve as a first-level technical contact for international support requests, assisting group companies through a ticket issuance system, global email inboxes, and telephone when necessary. Analyze incidents, route user requests, and provide solutions or forward them to specialized teams in a timely and efficient manner. Ensure courteous, accurate, and professional support in accordance with the company's global service standards. Collaborate closely with technical teams and specialized departments to ensure quick and effective resolution of support requests. Requirements and Differentials: Ongoing or completed degrees in the field of Technology; Analytical profile, with strong problem-solving skills and strategic vision; Fluent communication in German and English. #OneIT #Let'sdoIT

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