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About This Role We're seeking an exceptional Senior Technical Manager who will architect and orchestrate mission-critical telecommunications infrastructure that powers millions of connections across Latin America. This is your opportunity to drive technological innovation, lead high-performing teams, and shape the future of fixed network solutions. What You'll Do Strategic Leadership Architect and deploy carrier-grade fixed network solutions across fiber optics, GPON/EPON, SDN/NFV, and bearer network ecosystems Master end-to-end bearer networks: optical transport (DWDM/OTN), metro aggregation, IP/MPLS backbone, and microwave transmission Lead and develop multidisciplinary technical teams (15+ engineers) driving innovation and operational excellence Drive technical strategy for large-scale network transformation projects aligned with business objectives Operational Excellence Execute logical deployment strategies including provisioning, service activation, and zero-touch deployment frameworks Command Tier 3/4 technical support operations with root cause analysis and incident elimination protocols Optimize warranty lifecycle and spares inventory ensuring Delivery measurable improvements: 99.99%+ uptime, 40%+ MTTR reduction, enhanced operational efficiency Technical Mastery Eliminate network bottlenecks through proactive capacity planning and infrastructure optimization Orchestrate vendor relationships, negotiate contracts, and enforce SLA compliance Establish comprehensive technical documentation and deployment playbooks Champion adoption of 5G integration, edge computing, and automated network management What You Bring Required Experience Experience in telecommunications infrastructure and in senior technical leadership; Proven track record deploying large-scale networks (1MM+ subscribers or equivalent); Expert-level troubleshooting across physical and logical layers; Demonstrated success managing technical support operations and ITIL frameworks. Bearer Network Expertise (Must Have) Optical Transport: DWDM, OTN (OTU/ODU), SDH/SONET, WDM systems, EDFA, dispersion management Fiber Infrastructure: Dark fiber, OPGW, aerial/underground deployment, OTDR testing Metro & Aggregation: Carrier Ethernet (MEF), MPLS-TP, Metro WDM, PTN IP/MPLS Backbone: Core routing, MPLS VPN (L2/L3), traffic engineering, segment routing, BGP/ISIS Access Networks: PON (GPON/XG-PON/XGS-PON/NG-PON2), Active Ethernet, FTTx architectures Microwave Transmission: P2P links, spectrum planning, link budget calculations Technical Skills Network protocols: BGP, OSPF, IS-IS, RSVP, LDP, TCP/IP, SIP, VoIP Logical provisioning systems, EMS/NMS platforms, network orchestration tools Advanced diagnostics: OTDR, OSA, BERT, spectrum analyzers, protocol analyzers OSS/BSS systems, monitoring tools (Nagios, Zabbix, SolarWinds), ServiceNow, Jira Automation: Ansible, Python scripting Cloud-native architectures, Docker/Kubernetes, DevOps methodologies Multi-vendor platforms: ZTE, Huawei, Ciena, Nokia, Cisco optical/routing equipment Deployment & Operations Complex cutover management and phased rollout strategies with zero service disruption Multi-tier support framework design and escalation matrix implementation Data-driven spares management and predictive maintenance programs Vendor negotiation and RMA cycle management Process automation and provisioning timeline reduction Leadership Capabilities Proven ability to identify and develop high-potential talent, assessing how candidates think and solve problems under pressure Building high-performing teams in fast-paced, demanding environments Strategic mindset balancing operational needs with long-term architectural vision Cross-functional collaboration across deployment, support, procurement, and vendor management Education & Certifications Bachelor's degree in Telecommunications Engineering, Computer Science, Electrical Engineering, or equivalent. MBA in Project Management is a plus. Certifications highly valued: CCNP/CCIE (Service Provider), JNCIP-SP, ITIL Foundation/Expert Bilingual: Portuguese (native/fluent) and English (advanced communication as primary working language) Plus/Nice to Have Wireless network experience (4G/5G RAN, microwave backhaul, small cells, DAS) Wireless-wireline convergence architectures Spectrum management and RF planning knowledge Why Join Us Strategic Influence: Direct access to executive leadership shaping company direction Technical Autonomy: Select technologies, design architectures, and optimize operations Operational Impact: Transform deployment, support, and maintenance organization-wide Market Leadership: Partner with tier-1 carriers on Career Growth: Clear pathway to progress inside the company Competitive Package: Industry-leading compensation aligned with performance outcomes
