Technical Service Delivery Executive
2 semanas atrás
Job Summary We are seeking a highly experienced and skilled Service Delivery Manager to partner with our global technology services company. This role will involve ensuring service delivery meets established internal and client processes, developing and delivering communications to varying levels of client stakeholders, and managing risks and issues related to client service delivery. Ensure adherence to established internal and client processes for service delivery. Develop and deliver effective communications to various levels of client stakeholders. Manage risks and issues related to client service delivery. The successful candidate will have 10+ years of broad technology industry experience, 5+ years direct SDM experience within an ITIL-aligned managed services organization, and proven leadership, resource management, and financial management skills. A strong background in enterprise-class ERP applications, ITSM platforms like ServiceNow, and ITIL certifications is desired. Communication skills in multiple languages are beneficial. This role requires a proactive contributor who can work flexible hours, including evenings, weekends, and holidays, and monitor email regularly outside standard business hours. Key Responsibilities: Service Delivery Management: Ensure that all aspects of service delivery meet the required standards and expectations of clients. Communication: Develop and deliver clear, concise, and effective communications to various levels of client stakeholders. Risk and Issue Management: Identify, assess, and mitigate risks and issues related to client service delivery. Requirements: 10+ years of broad technology industry experience. 5+ years direct SDM experience within an ITIL-aligned managed services organization. Proven leadership, resource management, and financial management skills. Benefits: A competitive salary package. A comprehensive benefits program. The opportunity to work with a global technology services company. About Us: We are a leading provider of technology services to global organizations. We offer a dynamic and challenging work environment with opportunities for professional growth and development.
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Technical Service Delivery Executive
3 semanas atrás
Brasília, Brasil beBeeServiceDelivery Tempo inteiroJob Summary We are seeking a highly experienced and skilled Service Delivery Manager to partner with our global technology services company. This role will involve ensuring service delivery meets established internal and client processes, developing and delivering communications to varying levels of client stakeholders, and managing risks and issues related...
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Technical Delivery Lead
Há 4 dias
Brasília, DF, Brasil beBeeProject Tempo inteiroDelivering Technical Excellence: Manage cross-functional teams to drive delivery success for key customers Key Responsibilities Include: Foster a collaborative work environment, ensuring regular updates to stakeholders and conducting meetings with customers and team members Drive customer satisfaction by delivering projects on time, within scope Essential...
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Technical Support Specialist
3 semanas atrás
Brasília, DF, Brasil beBeeCustomerSupport Tempo inteiroJob Role Overview We are seeking a dedicated technical support professional to enhance our customer service delivery. This position involves providing prompt and effective assistance to clients via phone, email or service desk tools. Serve as the primary point of contact for customers requiring technical support. Conduct remote issue resolution and determine...
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IT Technical Specialist
Há 6 dias
Brasília, DF, Brasil beBeeService Tempo inteiroTechnical Support Professional About the Company We are a global organization with extensive expertise in cloud, data center, endpoint management and security solutions. SUMMARY We seek a highly motivated and skilled Technical Support Professional to join our team. The ideal candidate will deliver exceptional technical support to clients, ensuring smooth...
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Salesforce Delivery Expert
1 semana atrás
Brasília, DF, Brasil beBeeImplementation Tempo inteiroDirector of Salesforce Implementation This role leads a team of 15 Salesforce professionals across the US and LATAM, ensuring project delivery excellence and client satisfaction. About the Role: Team Leadership: Lead and mentor a cross-functional team, providing coaching, one-on-ones, growth planning, and performance management. We're seeking a seasoned...
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Customer Service Executive
2 semanas atrás
Brasília, Brasil Potentiam Ltd Tempo inteiroAbout the Client : Our client is revolutionising how businesses make decisions through the power of cutting‑edge artificial intelligence technology. Their mission is to empower organisations with data‑driven insights that enable smarter, faster, and more informed decision‑making. They believe that true innovation flourishes in a diverse and inclusive...
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Gerente de Serviços Pleno
3 semanas atrás
Brasília, DF, Brasil beBeeGerenciamento Tempo inteiroGerente de Serviços Pleno Aqui está uma oportunidade para um profissional experiente se destacar em gerenciar serviços plenos e liderar equipes. O ideal seria alguém com experiência como Service Delivery Manager e conhecimentos em SAP S/4HANA, ITIL v4 e COBIT. Desenvolva habilidades em gestão de crises e escalonamentos, comunicação executiva e...
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Customer service executive
3 semanas atrás
Brasília, Brasil Potentiam Ltd Tempo inteiroAbout the Client: Our client is revolutionising how businesses make decisions through the power of cutting-edge artificial intelligence technology. Their mission is to empower organisations with data-driven insights that enable smarter, faster, and more informed decision-making. They believe that true innovation flourishes in a diverse and inclusive...
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Service Delivery Manager
2 semanas atrás
Brasília, Brasil FCamara Tempo inteiroDescrição da vaga A FCamara está em busca de um(a) Service Delivery Management para atuar em parceria com uma empresa global de serviços de Tecnologia. Trazendo um universo de possibilidades para simplificar o dia a dia de pessoas e negócios. Responsabilidades e atribuições: Ensure Service Delivery adheres to established internal and Client processes....
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Service Delivery Manager
3 semanas atrás
Brasília, Brasil FCamara Tempo inteiroDescrição da vaga A FCamara está em busca de um(a) Service Delivery Management para atuar em parceria com uma empresa global de serviços de Tecnologia. Trazendo um universo de possibilidades para simplificar o dia a dia de pessoas e negócios. Responsabilidades e atribuições: Ensure Service Delivery adheres to established internal and Client...
