Senior Player Support Specialist

3 semanas atrás

Brasil Bring It On Tempo inteiro

Bring It On is creating the next generation of skill games. We deliver games that people enjoy for many years while earning money by playing excellently Skill is the most exciting category in the games industry that enjoys rapid growth and immense opportunities. In our culture, everyone has maximum impact, which means you will get the autonomy you deserve and the trust you yearn for. You will join a world-class team of support specialists to communicate with players, catering to their needs, charming them with your communications and communicating matters to the rest of the team. Team members come with vast experience and will be among the most positive, professional, engaged, and fun people you’ve worked with. They will expect to find the same in you. Are you ready to create awesomeness? Responsibilities ● Provide daily support to our players via iMessage, Facebook Messenger, and emails. ● Develop an in-depth understanding of our game features, events, and player activities to deliver knowledgeable responses. ● Troubleshoot player issues and work closely with internal teams to resolve game-related problems. ● Maintain detailed documentation of player interactions and issues using our CRM. ● Act as the voice of our players, collecting their feedback and communicating it to relevant departments for continuous product improvement. ● Assist with onboarding new players, helping them learn the game and ensuring they understand our features. ● Identify playing patterns and player behavior through analytical tools, using insights to guide player interaction strategies. ● Collaborate with other teams to provide promotional offers and inform players about new game features and events. ● Develop guidelines and procedures for future support team members. ● Hire and train a support team. Requirements ● Minimum 4 years of experience in a customer support role, ideally in iGaming. Alternatively, similar experience in Quality Assurance in iGaming. ● Past experience in KYC, and working with payments processors. ● Exceptional verbal and written communication skills in English. ● Proficiency with CRM tools and experience documenting interactions. ● Strong empathy, with an ability to listen attentively and provide tailored solutions. ● Excellent time management skills and the ability to work flexible hours. ● Experience working in remote settings and self-driven to work independently. Advantages ● Proficiency in additional languages (e.g., Spanish, Chinese) is a plus. ● Experience with analytics or proficiency in Excel is preferred. Perks ● Attractive salary that meets your expectations. ● Stock options - when the company succeeds, you become rich. ● Home office budget - craft a top-notch environment to create wonders from. ● No physical office - work from anywhere you want to. ● Enjoy a culture focused on results and creating amazing player experiences. We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you feel the above describes you perfectly - Apply now

  • Senior Player Support Specialist

    1 semana atrás

    Índio do Brasil Bring It On Tempo inteiro

    Bring It On is creating the next generation of skill games. We deliver games that people enjoy for many years while earning money by playing excellently! Skill is the most exciting category in the games industry that enjoys rapid growth and immense opportunities. In our culture, everyone has maximum impact, which means you will get the autonomy you deserve...

  • Senior Player Support Specialist

    1 semana atrás

    Índio do Brasil Bring It On Tempo inteiro

    Bring It On is creating the next generation of skill games. We deliver games that people enjoy for many years while earning money by playing excellently! Skill is the most exciting category in the games industry that enjoys rapid growth and immense opportunities. In our culture, everyone has maximum impact, which means you will get the autonomy you deserve...

  • Infrastructure support specialist

    2 semanas atrás

    Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...

  • Customer support specialist

    Há 5 horas

    Brasil Hitch Equity Tempo inteiro

    Customer Support Specialist – Fintech Saa S (Remote) About Hitch Hitch is a rapidly growing fintech platform that powers digital home equity and non-QM lending experiences for banks, credit unions, and mortgage lenders. Our technology enables lenders to originate and manage HELOC, DSCR, and bridge loans through a modern white-label point of sale, broker...

  • Technical Support Specialist

    2 semanas atrás

    Brasil Bask Health Tempo inteiro R$40.000 - R$60.000 por ano

    About Bask HealthBask Health is a fast-growing SaaS company on a mission to power the next generation of telehealth businesses. We help healthcare entrepreneurs launch, manage, and scale their virtual care services through modern infrastructure, easy-to-use tools, and expert operational support.We're a driven and collaborative team focused on enabling...

  • Application Support Specialist

    2 semanas atrás

    Brasil AppXite Tempo inteiro

    AppXite is a product software development company, based in Riga, Latvia. Our Platform is an AI-Ready Digital Marketplace, CPQ & Billing Platform for Telco, SaaS, Cloud, and AI services. It enables partners to build and monetize as-a-service offerings with flexible pricing models. The platform includes pre-built vendor and catalog integrations with major...

  • Application support specialist

    2 semanas atrás

    Brasil AppXite Tempo inteiro

    App Xite is a product software development company, based in Riga, Latvia. Our Platform is an AI-Ready Digital Marketplace, CPQ & Billing Platform for Telco, Saa S, Cloud, and AI services. It enables partners to build and monetize as-a-service offerings with flexible pricing models. The platform includes pre-built vendor and catalog integrations with major...

  • Customer Support Specialist

    Há 2 dias

    Índio do Brasil Hitch Equity Tempo inteiro

    Customer Support Specialist – Fintech SaaS (Remote)About HitchHitch is a rapidly growing fintech platform that powers digital home equity and non-QM lending experiences for banks, credit unions, and mortgage lenders. Our technology enables lenders to originate and manage HELOC, DSCR, and bridge loans through a modern white-label point of sale, broker...

  • Customer Support Specialist

    Há 3 dias

    Índio do Brasil Hitch Equity Tempo inteiro

    Customer Support Specialist – Fintech SaaS (Remote) About Hitch Hitch is a rapidly growing fintech platform that powers digital home equity and non-QM lending experiences for banks, credit unions, and mortgage lenders. Our technology enables lenders to originate and manage HELOC, DSCR, and bridge loans through a modern white-label point of sale, broker...

  • Senior financial specialist

    Há 6 dias

    Brasil InDrive Tempo inteiro

    As one of the top mobility companies in the world, we have been redefining the industry with innovative mobile technologies since 2013, driving us toward becoming a super app. Join us in our mission to combat global injustice.The Global Tax Team is in search of an experienced Senior Financial Specialist in our office in São Paulo,...