Customer support specialist

3 semanas atrás

Brasil Hitch Equity Tempo inteiro

Customer Support Specialist – Fintech Saa S (Remote) About Hitch Hitch is a rapidly growing fintech platform that powers digital home equity and non-QM lending experiences for banks, credit unions, and mortgage lenders. Our technology enables lenders to originate and manage HELOC, DSCR, and bridge loans through a modern white-label point of sale, broker portal, and automated underwriting system. We work with top lenders such as Deephaven Mortgage and My EQNow to modernize how home financing is done. Role Overview We’re looking for a Customer Support Specialist who will serve as the first line of communication with our B2 B clients — including mortgage lenders, brokers, and operations teams. This role combines client-facing communication, technical troubleshooting, and root cause analysis to ensure smooth platform performance and client satisfaction. You’ll work closely with our product, QA, and engineering teams to identify, reproduce, and resolve issues reported by clients. Responsibilities Serve as the primary point of contact for client support tickets and platform questions. Investigate client-reported issues to identify the root cause and gather technical details for engineering (browser logs, screenshots, timestamps, file IDs, etc.). Communicate findings and next steps clearly and professionally in English. Maintain organized ticket documentation using tools like Zendesk, Linear, or Asana. Partner with QA and developers to test bug fixes and verify resolutions. Create and update internal and client-facing help articles or training guides. Track recurring issues and propose process or product improvements. Participate in weekly operations and client status calls as needed. Requirements Excellent written and spoken English communication skills (C1 or native-level). Prior experience in customer support, client success, or QA — ideally within a Saa S, fintech, or mortgage/real estate environment. Strong ability to analyze issues logically, gather evidence, and identify patterns. Comfortable using ticketing tools (Zendesk, Asana, Linear, or Jira) and communication tools (Slack, Teams, Zoom). Basic understanding of web systems (APIs, integrations, user permissions, file uploads, etc.) or willingness to learn. Detail-oriented, patient, and proactive — able to handle multiple clients and priorities simultaneously. Ability to work remotely and collaborate across time zones (U. S. & Latin America). Preferred (Nice-to-Have) Experience supporting mortgage technology platforms (Encompass, Blend, ICE, LOS/POS systems). Familiarity with Reg Tech, underwriting workflows, or document processing systems. Technical aptitude — comfort with inspecting browser dev tools or reading simple logs. Fluency in Portuguese or Spanish (to collaborate with our Brazil-based engineering team). Why Join Hitch Work directly with the founders and a global, mission-driven team. Learn the inner workings of fintech Saa S and digital mortgage platforms. Make a direct impact on client satisfaction and product reliability. Competitive compensation based on experience and location.

  • Customer Support Specialist

    1 dia atrás

    Brasil beBeeGaming Tempo inteiro

    Customer Support Specialist Needed! We're looking for a detail-oriented and enthusiastic individual to join our team as a Customer Support Specialist. As a key member of our support team, you will play a vital role in ensuring the satisfaction of our customers by providing prompt and effective solutions to their inquiries. This is a fantastic opportunity to...

  • Customer Support Specialist

    3 semanas atrás

    Brasil Hitch Equity Tempo inteiro

    Customer Support Specialist – Fintech SaaS (Remote) About Hitch Hitch is a rapidly growing fintech platform that powers digital home equity and non-QM lending experiences for banks, credit unions, and mortgage lenders. Our technology enables lenders to originate and manage HELOC, DSCR, and bridge loans through a modern white-label point of sale, broker...

  • Customer Support Specialist

    3 semanas atrás

    Índio do Brasil Hitch Equity Tempo inteiro

    Customer Support Specialist – Fintech SaaS (Remote) About Hitch Hitch is a rapidly growing fintech platform that powers digital home equity and non-QM lending experiences for banks, credit unions, and mortgage lenders. Our technology enables lenders to originate and manage HELOC, DSCR, and bridge loans through a modern white-label point of sale, broker...

  • Customer Support Specialist English(EverHelp)

    1 semana atrás

    Brasil Genesis Tech Tempo inteiro

    Genesis is an international IT company offering a full range of services. With over 1,500 team members across five countries, we develop products used by more than 200 million unique users each month. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem includes more than 15 companies and an investment...

  • Customer support specialist english(everhelp)

    Há 7 dias

    Brasil Genesis Tech Tempo inteiro

    Genesis is an international IT company offering a full range of services. With over 1,500 team members across five countries, we develop products used by more than 200 million unique users each month. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem includes more than 15 companies and an investment...

  • English-speaking Technical Support Representative

    3 semanas atrás

    Brasil Mindy Support Tempo inteiro €900

    Join our fast growing company as a Customer Support Agent (with English C1 language skills). It is a remote full-time position. Schedule: 8 AM - 8 PM; 8 PM - 8 AM CET, 24/7, day and night shifts. (2 by 2. Two working days, followed by two days of rest) At Mindy-Support you have great opportunity to get: Experience in the international company working with...

  • Key Technical Customer Support Role

    1 semana atrás

    Brasil beBeeCustomerSupport Tempo inteiro

    As a Customer Support Specialist, you will troubleshoot complex customer requests, manage the global support queue, and deliver exceptional service. Your technical expertise and analytical thinking will provide high-quality solutions to critical support issues. You will act as a trusted technical advisor, collaborating closely with internal teams to...

  • Customer Support Specialist

    Há 5 horas

    Brasil Omnisend Tempo inteiro R$30.000 - R$60.000 por ano

    Working at Omnisend is... kind of boring. Not the soul-crushing kind of boring — more like the "no drama, no chaos, just smart people doing great work" kind. The kind that lets you focus on what matters, without pointless meetings, micromanagement, or bureaucracy. We're data-driven. We test, we iterate, we improve. Gut feelings don't drive decisions —...

  • Customer service specialist

    Há 2 dias

    Brasil Virtual Latinos Tempo inteiro

    Join the Virtual Latinos Community!With over 5,000+ VA's hired that are part of our community and 2,500+ companies helped , Virtual Latinos stands out as the first American company connecting exceptional virtual professionals from Latin America with small businesses and entrepreneurs across the US, Canada, and beyond. Within our community, 10+ new job...

  • iGaming Customer Support Specialist

    Há 2 dias

    Brasil Gamdom Tempo inteiro R$30.000 - R$60.000 por ano

    Company Overview:Gamdom, a leading Cryptocurrency iGaming operator, is expanding its fully remote team and is on the lookout for tech-savvy individuals who are passionate about customer support. If you're eager to learn, open-minded, and thrive in a dynamic environment, we want to hear from youPosition Overview:Join our growing team as a Customer Support...