Customer Support Specialist
3 semanas atrás
FBS is a global trading and investment platform focused on users. The mission of FBS is to create the most convenient tool on the market for fast financial transactions, investing, and trading with quick adaptation to the user's preferences and pursuing interests. Our team consists of more than 450 professionals from 15 countries. As for the company’s geographic coverage, FBS established its main regional presence in South-East Asia, Europe, South America, Africa, and Australia. You will: Provide prompt and effective assistance in chats and tickets, responding to customer inquiries based on the knowledge base and training materials. Maintain KPI levels in accordance with department standards. Stay informed about company policies, announcements, and updates to ensure effective communication with customers. Adhere to assigned working hours and demonstrate punctuality in scheduled shifts. Identify and report system errors or service disruptions to the team lead or mid/senior agents in the absence of the team lead. Escalate complex customer issues to the team lead or mid/senior agents to ensure proper follow-up and resolution. It's a match if: You speak English, Spanish and Portuguese fluently. You have excellent communication skills and quick and efficient problem-solving abilities. Excellent customer service skills: you are empathetic, accurate, compassionate, responsive, resourceful, and conscientious. You can find an approach to all types of people. You are ready to work 40 hours per week with a shift schedule (flexible hours). Nice to have: Work experience in customer support. Experience with Jira and Confluence. We offer: Expertise development. Work in a team with top-notch professionals in their field. Opportunities for networking, exchange of experience, and internal and external training at the company's expense. You get to affect the result. There’s no bureaucracy or the need for a large number of approvals. The processes within the team are subject to change – you can easily control their development and alignment of global operations. Comfortable conditions. Remote work and friendly atmosphere. Rich corporate life. Stability. Competitive official salary, advanced benefits system (medicine, additional pay on sick leave, etc.).
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Customer support specialist
Há 5 horas
Brasil Hitch Equity Tempo inteiroCustomer Support Specialist – Fintech Saa S (Remote) About Hitch Hitch is a rapidly growing fintech platform that powers digital home equity and non-QM lending experiences for banks, credit unions, and mortgage lenders. Our technology enables lenders to originate and manage HELOC, DSCR, and bridge loans through a modern white-label point of sale, broker...
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Customer Support Specialist
Há 2 dias
Índio do Brasil Hitch Equity Tempo inteiroCustomer Support Specialist – Fintech SaaS (Remote)About HitchHitch is a rapidly growing fintech platform that powers digital home equity and non-QM lending experiences for banks, credit unions, and mortgage lenders. Our technology enables lenders to originate and manage HELOC, DSCR, and bridge loans through a modern white-label point of sale, broker...
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Customer Support Specialist
Há 3 dias
Índio do Brasil Hitch Equity Tempo inteiroCustomer Support Specialist – Fintech SaaS (Remote) About Hitch Hitch is a rapidly growing fintech platform that powers digital home equity and non-QM lending experiences for banks, credit unions, and mortgage lenders. Our technology enables lenders to originate and manage HELOC, DSCR, and bridge loans through a modern white-label point of sale, broker...
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iGaming Customer Support Specialist
Há 4 dias
Brasil Gamdom Tempo inteiro R$30.000 - R$60.000 por anoCompany Overview:Gamdom, a leading Cryptocurrency iGaming operator, is expanding its fully remote team and is on the lookout for tech-savvy individuals who are passionate about customer support. If you're eager to learn, open-minded, and thrive in a dynamic environment, we want to hear from youPosition Overview:Join our growing team as a Customer Support...
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Customer success specialist
2 semanas atrás
BRASIL Botcity Tempo inteiroCompany and Role Overview At BotCity, we’ve built a pioneering Intelligent Automation platform, backed by global investors such as Y Combinator and SoftBank. Our mission is to empower enterprises worldwide to scale their automation initiatives with best-in-class governance, orchestration, and developer tools. We believe that automation projects are...
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Billing and Customer Support Specialist
3 semanas atrás
Brasil Vintti Tempo inteiro €1.300🌎 Location: Latin America (remote)🕡 Working hours: 9:00 AM to 5:30 PM CST 💰Salary : 1300 - 1600 USD Overview We’re looking for a Billing & Customer Support Specialist 💼 to join our team! In this role, you’ll handle billing processes with precision 💳 and provide outstanding support to our clients, many of whom are navigating challenging...
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Billing and customer support specialist
3 semanas atrás
Brasil Vintti Tempo inteiroLocation: Latin America (remote) Working hours: 9:00 AM to 5:30 PM CST Salary : 1300 - 1600 USD Overview We’re looking for a Billing & Customer Support Specialist to join our team! In this role, you’ll handle billing processes with precision and provide outstanding support to our clients, many of whom are navigating challenging...
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Application Support Specialist
2 semanas atrás
Brasil AppXite Tempo inteiroAppXite is a product software development company, based in Riga, Latvia. Our Platform is an AI-Ready Digital Marketplace, CPQ & Billing Platform for Telco, SaaS, Cloud, and AI services. It enables partners to build and monetize as-a-service offerings with flexible pricing models. The platform includes pre-built vendor and catalog integrations with major...
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Application support specialist
2 semanas atrás
Brasil AppXite Tempo inteiroApp Xite is a product software development company, based in Riga, Latvia. Our Platform is an AI-Ready Digital Marketplace, CPQ & Billing Platform for Telco, Saa S, Cloud, and AI services. It enables partners to build and monetize as-a-service offerings with flexible pricing models. The platform includes pre-built vendor and catalog integrations with major...
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Technical Support Specialist
2 semanas atrás
Brasil Bask Health Tempo inteiro R$40.000 - R$60.000 por anoAbout Bask HealthBask Health is a fast-growing SaaS company on a mission to power the next generation of telehealth businesses. We help healthcare entrepreneurs launch, manage, and scale their virtual care services through modern infrastructure, easy-to-use tools, and expert operational support.We're a driven and collaborative team focused on enabling...
