Customer Support Specialist
Há 3 dias
FBS is a global trading and investment platform focused on users. The mission of FBS is to create the most convenient tool on the market for fast financial transactions, investing, and trading with quick adaptation to the user's preferences and pursuing interests. Our team consists of more than 450 professionals from 15 countries. As for the company’s geographic coverage, FBS established its main regional presence in South-East Asia, Europe, South America, Africa, and Australia. You will: Provide prompt and effective assistance in chats and tickets, responding to customer inquiries based on the knowledge base and training materials. Maintain KPI levels in accordance with department standards. Stay informed about company policies, announcements, and updates to ensure effective communication with customers. Adhere to assigned working hours and demonstrate punctuality in scheduled shifts. Identify and report system errors or service disruptions to the team lead or mid/senior agents in the absence of the team lead. Escalate complex customer issues to the team lead or mid/senior agents to ensure proper follow-up and resolution. It's a match if: You speak English, Spanish and Portuguese fluently. You have excellent communication skills and quick and efficient problem-solving abilities. Excellent customer service skills: you are empathetic, accurate, compassionate, responsive, resourceful, and conscientious. You can find an approach to all types of people. You are ready to work 40 hours per week with a shift schedule (flexible hours). Nice to have: Work experience in customer support. Experience with Jira and Confluence. We offer: Expertise development. Work in a team with top-notch professionals in their field. Opportunities for networking, exchange of experience, and internal and external training at the company's expense. You get to affect the result. There’s no bureaucracy or the need for a large number of approvals. The processes within the team are subject to change – you can easily control their development and alignment of global operations. Comfortable conditions. Remote work and friendly atmosphere. Rich corporate life. Stability. Competitive official salary, advanced benefits system (medicine, additional pay on sick leave, etc.).
-
Customer support specialist
2 semanas atrás
Brasil UserGuiding Tempo inteiroWe’re looking for a proactive and customer-focused Customer Support Specialist to join our remote team at User Guiding in Brazil. If you enjoy solving problems, working with people, and being part of a fast-growing Saa S company, we’d love to hear from you. What you’ll do Handle support requests through live chat, video call and other channels,...
-
Customer Support Specialist
2 semanas atrás
Brasil UserGuiding Tempo inteiroWe’re looking for a proactive and customer-focused Customer Support Specialist to join our remote team at UserGuiding in Brazil. If you enjoy solving problems, working with people, and being part of a fast-growing SaaS company, we’d love to hear from you. What you’ll do Handle support requests through live chat, video call and other channels,...
-
Spanish Customer Specialist
4 semanas atrás
Brasil United Innovation Solutions LLC Tempo inteiroCompany Description As United Innovation, we have been developing mobile applications since 2010. We reach millions of people by releasing our applications in AppStore and Google Play Store. We have millions of registered users. We support many languages in our applications. We aim to completely finish the user by developing innovative and user...
-
iGaming Customer Support Specialist
Há 5 dias
Brasil Gamdom Tempo inteiro R$30.000 - R$60.000 por anoCompany Overview:Gamdom, a leading Cryptocurrency iGaming operator, is expanding its fully remote team and is on the lookout for tech-savvy individuals who are passionate about customer support. If you're eager to learn, open-minded, and thrive in a dynamic environment, we want to hear from youPosition Overview:Join our growing team as a Customer Support...
-
Customer support specialist
Há 2 dias
Brasil SleekFlow Tempo inteiroAbout Sleek Flow Join Sleek Flow, a thriving Saa S startup that is experiencing rapid growth globally thanks to the support of renowned investors like Alibaba Entrepreneurs Fund and Tiger Global. Our mission is to develop the next generation of Conversational AI, empowering customer interactions across all channels—from messaging to voice—and enhancing...
-
Billing and Customer Support Specialist
Há 3 dias
Brasil Vintti Tempo inteiro €1.300🌎 Location: Latin America (remote)🕡 Working hours: 9:00 AM to 5:30 PM CST 💰Salary : 1300 - 1600 USD Overview We’re looking for a Billing & Customer Support Specialist 💼 to join our team! In this role, you’ll handle billing processes with precision 💳 and provide outstanding support to our clients, many of whom are navigating challenging...
-
Billing and customer support specialist
1 dia atrás
Brasil Vintti Tempo inteiroLocation: Latin America (remote) Working hours: 9:00 AM to 5:30 PM CST Salary : 1300 - 1600 USD Overview We’re looking for a Billing & Customer Support Specialist to join our team! In this role, you’ll handle billing processes with precision and provide outstanding support to our clients, many of whom are navigating challenging...
-
Customer success specialist
4 semanas atrás
BRASIL Botcity Tempo inteiroCompany and Role Overview At BotCity, we’ve built a pioneering Intelligent Automation platform, backed by global investors such as Y Combinator and SoftBank. Our mission is to empower enterprises worldwide to scale their automation initiatives with best-in-class governance, orchestration, and developer tools. We believe that automation projects are...
-
Technical Support Specialist
2 semanas atrás
Brasil Bask Health Tempo inteiro R$40.000 - R$60.000 por anoAbout Bask HealthBask Health is a fast-growing SaaS company on a mission to power the next generation of telehealth businesses. We help healthcare entrepreneurs launch, manage, and scale their virtual care services through modern infrastructure, easy-to-use tools, and expert operational support.We're a driven and collaborative team focused on enabling...
-
Customer success specialist
1 dia atrás
Brasil SupportYourApp Tempo inteiroPassionate about the world of tech? What if you had a chance to be a part of the world's leading Saa S, Software, or Hardware solutions? Join our team as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...
