iGaming Customer Support Specialist

Há 2 dias

Brasil Gamdom Tempo inteiro R$30.000 - R$60.000 por ano

Company Overview:

Gamdom, a leading Cryptocurrency iGaming operator, is expanding its fully remote team and is on the lookout for tech-savvy individuals who are passionate about customer support. If you're eager to learn, open-minded, and thrive in a dynamic environment, we want to hear from you

Position Overview:

Join our growing team as a Customer Support Agent, where your strong customer service skills and interest in the iGaming sector will be pivotal. In this role, you will ensure our customers' satisfaction by addressing inquiries, resolving issues, troubleshooting, and providing valuable assistance across our Casino, eSports, and Sports products via chat and email.

Responsibilities:

  • Customer Support: Deliver prompt and effective assistance to our customers. Queries can vary from informing clients of our available deposit methods, guiding customers to understand available offers, advising about bet settlements, informing about internal rules, etc.
  • Technical Troubleshooting: Resolve technical issues and guide clients through problem-solving processes with a focus on customer satisfaction and first contact resolution.
  • iGaming Interest/Experience: Leverage your passion for iGaming and eSports, even if you're new to the field, to provide informed and insightful assistance to clients.
  • Team Collaboration: Work closely with a diverse team in a remote environment to ensure seamless communication and coordination, contributing to a positive team culture.
  • Independent Problem Solving: Demonstrate the ability to work independently and make informed decisions to address client needs and concerns.

Skills/Qualifications:

  • Previous customer service experience (iGaming experience is a plus).
  • Tech-savvy, with a passion for customer service and the ability to quickly adapt to new tools and software.
  • Experience in cryptocurrency is an advantage.
  • Strong written and verbal communication skills in English (fluency in Turkish, French, Spanish, or Japanese is an additional plus).
  • Ability to collaborate effectively with a remote team, fostering a positive and supportive work environment.
  • Capable of working autonomously and making sound decisions to address customer needs.
  • Flexibility: Willingness to learn, and work varying shifts in a 24/7 support team.

Perks at Gamdom:

  • Fully remote - work from anywhere in the world
  • Flexible schedule
  • 30 days of paid time off
  • Equipment allowance

  • Customer Support Specialist

    1 dia atrás

    Brasil beBeeGaming Tempo inteiro

    Customer Support Specialist Needed! We're looking for a detail-oriented and enthusiastic individual to join our team as a Customer Support Specialist. As a key member of our support team, you will play a vital role in ensuring the satisfaction of our customers by providing prompt and effective solutions to their inquiries. This is a fantastic opportunity to...

  • Customer support specialist

    3 semanas atrás

    Brasil Hitch Equity Tempo inteiro

    Customer Support Specialist – Fintech Saa S (Remote) About Hitch Hitch is a rapidly growing fintech platform that powers digital home equity and non-QM lending experiences for banks, credit unions, and mortgage lenders. Our technology enables lenders to originate and manage HELOC, DSCR, and bridge loans through a modern white-label point of sale, broker...

  • Customer Support Specialist

    3 semanas atrás

    Brasil Hitch Equity Tempo inteiro

    Customer Support Specialist – Fintech SaaS (Remote) About Hitch Hitch is a rapidly growing fintech platform that powers digital home equity and non-QM lending experiences for banks, credit unions, and mortgage lenders. Our technology enables lenders to originate and manage HELOC, DSCR, and bridge loans through a modern white-label point of sale, broker...

  • Customer Support Specialist

    3 semanas atrás

    Índio do Brasil Hitch Equity Tempo inteiro

    Customer Support Specialist – Fintech SaaS (Remote) About Hitch Hitch is a rapidly growing fintech platform that powers digital home equity and non-QM lending experiences for banks, credit unions, and mortgage lenders. Our technology enables lenders to originate and manage HELOC, DSCR, and bridge loans through a modern white-label point of sale, broker...

  • Customer Support Specialist English(EverHelp)

    1 semana atrás

    Brasil Genesis Tech Tempo inteiro

    Genesis is an international IT company offering a full range of services. With over 1,500 team members across five countries, we develop products used by more than 200 million unique users each month. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem includes more than 15 companies and an investment...

  • Customer support specialist english(everhelp)

    Há 7 dias

    Brasil Genesis Tech Tempo inteiro

    Genesis is an international IT company offering a full range of services. With over 1,500 team members across five countries, we develop products used by more than 200 million unique users each month. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem includes more than 15 companies and an investment...

  • English-speaking Technical Support Representative

    3 semanas atrás

    Brasil Mindy Support Tempo inteiro €900

    Join our fast growing company as a Customer Support Agent (with English C1 language skills). It is a remote full-time position. Schedule: 8 AM - 8 PM; 8 PM - 8 AM CET, 24/7, day and night shifts. (2 by 2. Two working days, followed by two days of rest) At Mindy-Support you have great opportunity to get: Experience in the international company working with...

  • Key Technical Customer Support Role

    1 semana atrás

    Brasil beBeeCustomerSupport Tempo inteiro

    As a Customer Support Specialist, you will troubleshoot complex customer requests, manage the global support queue, and deliver exceptional service. Your technical expertise and analytical thinking will provide high-quality solutions to critical support issues. You will act as a trusted technical advisor, collaborating closely with internal teams to...

  • Customer Support Specialist

    Há 5 horas

    Brasil Omnisend Tempo inteiro R$30.000 - R$60.000 por ano

    Working at Omnisend is... kind of boring. Not the soul-crushing kind of boring — more like the "no drama, no chaos, just smart people doing great work" kind. The kind that lets you focus on what matters, without pointless meetings, micromanagement, or bureaucracy. We're data-driven. We test, we iterate, we improve. Gut feelings don't drive decisions —...

  • Customer service specialist

    Há 2 dias

    Brasil Virtual Latinos Tempo inteiro

    Join the Virtual Latinos Community!With over 5,000+ VA's hired that are part of our community and 2,500+ companies helped , Virtual Latinos stands out as the first American company connecting exceptional virtual professionals from Latin America with small businesses and entrepreneurs across the US, Canada, and beyond. Within our community, 10+ new job...