Senior Player Support Specialist

1 dia atrás

Índio do Brasil Bring It On Tempo inteiro

Bring It On is creating the next generation of skill games. We deliver games that people enjoy for many years while earning money by playing excellently Skill is the most exciting category in the games industry that enjoys rapid growth and immense opportunities.

In our culture, everyone has maximum impact, which means you will get the autonomy you deserve and the trust you yearn for. You will join a world-class team of support specialists to communicate with players, catering to their needs, charming them with your communications and communicating matters to the rest of the team.

Team members come with vast experience and will be among the most positive, professional, engaged, and fun people you've worked with. They will expect to find the same in you. Are you ready to create awesomeness?

Responsibilities

● Provide daily support to our players via iMessage, Facebook Messenger, and emails.

● Develop an in-depth understanding of our game features, events, and player activities to deliver knowledgeable responses.

● Troubleshoot player issues and work closely with internal teams to resolve game-related problems.

● Maintain detailed documentation of player interactions and issues using our CRM.

● Act as the voice of our players, collecting their feedback and communicating it to relevant departments for continuous product improvement.

● Assist with onboarding new players, helping them learn the game and ensuring they understand our features.

● Identify playing patterns and player behavior through analytical tools, using insights to guide player interaction strategies.

● Collaborate with other teams to provide promotional offers and inform players about new game features and events.

● Develop guidelines and procedures for future support team members.

● Hire and train a support team.

Requirements

● Minimum 4 years of experience in a customer support role, ideally in iGaming. Alternatively, similar experience in Quality Assurance in iGaming.

● Past experience in KYC, and working with payments processors.

● Exceptional verbal and written communication skills in English.

● Proficiency with CRM tools and experience documenting interactions.

● Strong empathy, with an ability to listen attentively and provide tailored solutions.

● Excellent time management skills and the ability to work flexible hours.

● Experience working in remote settings and self-driven to work independently.

Advantages

● Proficiency in additional languages (e.g., Spanish, Chinese) is a plus.

● Experience with analytics or proficiency in Excel is preferred.

Perks

● Attractive salary that meets your expectations.

● Stock options - when the company succeeds, you become rich.

● Home office budget - craft a top-notch environment to create wonders from.

● No physical office - work from anywhere you want to.

● Enjoy a culture focused on results and creating amazing player experiences.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you feel the above describes you perfectly - Apply now

  • Senior Player Support Specialist

    Há 24 horas

    Índio do Brasil Bring It On Tempo inteiro

    Bring It On is creating the next generation of skill games. We deliver games that people enjoy for many years while earning money by playing excellently! Skill is the most exciting category in the games industry that enjoys rapid growth and immense opportunities. In our culture, everyone has maximum impact, which means you will get the autonomy you deserve...

  • Senior Player Support Specialist

    2 semanas atrás

    Brasil Bring It On Tempo inteiro

    Bring It On is creating the next generation of skill games. We deliver games that people enjoy for many years while earning money by playing excellently! Skill is the most exciting category in the games industry that enjoys rapid growth and immense opportunities. In our culture, everyone has maximum impact, which means you will get the autonomy you deserve...

  • Senior player support specialist

    2 semanas atrás

    Brasil Bring It On Tempo inteiro

    Bring It On is creating the next generation of skill games. We deliver games that people enjoy for many years while earning money by playing excellently! Skill is the most exciting category in the games industry that enjoys rapid growth and immense opportunities. In our culture, everyone has maximum impact, which means you will get the autonomy you deserve...

  • Support Specialist

    1 semana atrás

    Brasil Mize Tempo inteiro

    Mize is a dynamic Fintech-travel startup headquartered in Tel Aviv, with a global presence in Argentina, Spain, the UK, the US, and India. Leveraging cutting-edge technology, Mize addresses evolving challenges in the travel industry, generating an impressive $12 Billion in sales annually. As a pioneer in the field, we are committed to delivering real...

  • Application Support Specialist

    Há 6 dias

    Índio do Brasil AppXite Tempo inteiro

    AppXite is a product software development company, based in Riga, Latvia. Our Platform is an AI-Ready Digital Marketplace, CPQ & Billing Platform for Telco, SaaS, Cloud, and AI services. It enables partners to build and monetize as-a-service offerings with flexible pricing models. The platform includes pre-built vendor and catalog integrations with major...

  • Application Support Specialist

    1 dia atrás

    Índio do Brasil AppXite Tempo inteiro

    AppXite is a product software development company, based in Riga, Latvia. Our Platform is an AI-Ready Digital Marketplace, CPQ & Billing Platform for Telco, SaaS, Cloud, and AI services. It enables partners to build and monetize as-a-service offerings with flexible pricing models. The platform includes pre-built vendor and catalog integrations with major...

  • Application Support Specialist

    Há 6 dias

    Índio do Brasil AppXite Tempo inteiro

    AppXite is a product software development company, based in Riga, Latvia. Our Platform is an AI-Ready Digital Marketplace, CPQ & Billing Platform for Telco, SaaS, Cloud, and AI services. It enables partners to build and monetize as-a-service offerings with flexible pricing models. The platform includes pre-built vendor and catalog integrations with major...

  • Application Support Specialist

    Há 24 horas

    Índio do Brasil AppXite Tempo inteiro

    AppXite is a product software development company, based in Riga, Latvia. Our Platform is an AI-Ready Digital Marketplace, CPQ & Billing Platform for Telco, SaaS, Cloud, and AI services. It enables partners to build and monetize as-a-service offerings with flexible pricing models. The platform includes pre-built vendor and catalog integrations with major...

  • Senior Technical Support Specialist

    Há 6 dias

    São Bernardo do Campo, Brasil BairesDev Tempo inteiro

    Senior Technical Support Specialist - Remote Work Join us at BairesDev , a leader in technology projects, to join our top 1% global talent team and provide cutting‑edge solutions to leading companies. As a Senior Technical Support Specialist , you will offer advanced assistance and drive the resolution of complex technical issues. You will mentor junior...

  • Senior Technical Support Specialist

    3 semanas atrás

    São Bernardo do Campo, Brasil BairesDev Tempo inteiro

    Senior Technical Support Specialist - Remote Work At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive...