Senior IT Support Engineer

Job Description

Rain is the fastest-growing earned wage access (EWA) fintech in the U.S., serving 3.5 million employees and backed by top investors like QED and Prosus. We've raised nearly $400M in funding—including the largest Series A in fintech history—and just closed our Series B to fuel our next stage of hypergrowth.

We're seeking an experienced Senior IT Support Engineer to join our growing team in a dynamic, remote-first startup environment. The ideal candidate will bring outstanding IT support skills, a deep understanding of cloud-managed infrastructure, and expertise in supporting a globally distributed workforce. You'll be responsible for providing top-tier support to our global user base and ensuring smooth daily operations across hardware, software, network, and collaboration tools. If you have a proactive attitude, strong technical skills, and an interest in AI technologies, this role is for you.

Key Responsibilities

- Remotely design, manage, and troubleshoot IT infrastructure, including cloud-managed networks (LAN/Wi-Fi), and firewalls for our physical office hubs.
- Lead IT infrastructure and collaboration technology projects for a distributed workforce, ensuring high availability, performance, and security.
- Manage and enhance Workspace ONE UEM deployments for zero-touch device provisioning, lifecycle management, and security compliance.
- Drive IT automation initiatives using scripting tools or low-code/no-code platforms to streamline workflows and improve efficiency.
- Act as a customer experience champion, ensuring responsive, high-quality support for all employees, regardless of their location.
- Provide expert IT support for our global teams across the US, India, LATAM, and Europe.
- Administer Google Workspace, including user provisioning, security settings, integrations, and advanced troubleshooting.
- Oversee the end-to-end IT asset lifecycle for a remote workforce, including procurement, zero-touch deployment, tracking, and secure decommissioning.
- Support and optimize collaboration tools like Slack, Jira Service Management, Zoom, Confluence, and Google Meet.
- Standardize and document IT processes, creating robust knowledge bases and support procedures for a remote-first environment.
- Lead remote onboarding and offboarding operations, coordinating closely with Compliance, People, and Security teams.
- Contribute to IT compliance efforts (SOC2, ISO 27001, PCI DSS) within a cloud-native infrastructure.

Skills and Qualifications

- 7+ years of IT Experience, ideally with at least 2 years in a senior or lead role supporting a remote or hybrid workforce. English is a MUST have.
- Proven experience providing exceptional IT support to a globally distributed, remote workforce.
- Experience supporting Mac, Linux, and Windows platforms in a corporate environment.
- Strong expertise in networking principles (TCP/IP, DNS, VPN)
- Demonstrated success in driving IT automation or process improvements with measurable outcomes.
- Hands-on experience managing a distributed IT asset lifecycle using modern asset management tools.
- Advanced proficiency in Google Workspace administration and automation.
- Solid experience with Workspace ONE UEM or other modern MDM/UEM solutions (e.g., Jamf, Kandji, Intune).
- Exceptional documentation, project management, and cross-team collaboration skills, essential for a remote-first environment.
- Prior experience in a startup, fast-paced, or agile environment is highly desirable.
- Familiarity with compliance frameworks such as SOC2, PCI, ISO 27001.
- Excellent written and verbal communication skills with a customer-focused mindset.
- Passion for leveraging AI tools in IT operations or familiarity with emerging AI-enhanced IT solutions.

As part of our dedication to the diversity of our workforce, Rain is committed to Equal Employment Opportunity and does not discriminate based on race, religion, color, national origin, ethnicity, gender, sex (including pregnancy), protected veteran status, age, disability, sexual orientation, gender identity, gender expression, or any unlawful criterion existing under applicable federal, state, or local laws. If you need