Support Specialist

Há 4 dias

Brasil Mize Tempo inteiro

Mize is a dynamic Fintech-travel startup headquartered in Tel Aviv, with a global presence in Argentina, Spain, the UK, the US, and India. Leveraging cutting-edge technology, Mize addresses evolving challenges in the travel industry, generating an impressive $12 Billion in sales annually. As a pioneer in the field, we are committed to delivering real financial value to our extensive network of clients.

We are looking for a Tech Support Specialist that will be par of our global tech-support team, will work closely with our operations team on our flag product maintenance and daily operations while assisting the entire R&D team. Each member of our team is an all-around-player that influences the product from the overall experience to the development, and you'll be no different. You should be passionate about building a product end-to-end, through the UX, design, coding, testing, and deployment phases.

Responsibilities:

  • Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues that were escalated by other support levels.
  • Maintain a low rate of non-bug escalations to the development team.
  • Write technical notes and troubleshooting procedures to be used by the entire Support.
  • Manage assigned cases to meet service level agreements, while continuously providing updates to the business.
  • Ongoing support and working closely with the business teams throughout the company.
Requirements
  • 1+ years' experience in technical support \ deployment \ system roles
  • Experience with System log analysis
  • Experience with Zendesk
  • Creative troubleshooting abilities
  • Ability to understand flows and provide creative technical solutions
  • Proficiency in English (written and verbal) - Must
  • Ability to comply with tight deadlines and self-prioritize
  • Multi-tasking, self-learning, highly motivated and a team player
  • Experience working in the Travel Industry - advantage

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