Support Specialist

Há 7 dias

Brasil Mize Tempo inteiro

Mize is a dynamic Fintech-travel startup headquartered in Tel Aviv, with a global presence in Argentina, Spain, the UK, the US, and India. Leveraging cutting-edge technology, Mize addresses evolving challenges in the travel industry, generating an impressive $12 Billion in sales annually. As a pioneer in the field, we are committed to delivering real financial value to our extensive network of clients.

We are looking for a Tech Support Specialist that will be par of our global tech-support team, will work closely with our operations team on our flag product maintenance and daily operations while assisting the entire R&D team. Each member of our team is an all-around-player that influences the product from the overall experience to the development, and you'll be no different. You should be passionate about building a product end-to-end, through the UX, design, coding, testing, and deployment phases.

Responsibilities:

  • Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues that were escalated by other support levels.
  • Maintain a low rate of non-bug escalations to the development team.
  • Write technical notes and troubleshooting procedures to be used by the entire Support.
  • Manage assigned cases to meet service level agreements, while continuously providing updates to the business.
  • Ongoing support and working closely with the business teams throughout the company.
Requirements
  • 1+ years' experience in technical support \ deployment \ system roles
  • Experience with System log analysis
  • Experience with Zendesk
  • Creative troubleshooting abilities
  • Ability to understand flows and provide creative technical solutions
  • Proficiency in English (written and verbal) - Must
  • Ability to comply with tight deadlines and self-prioritize
  • Multi-tasking, self-learning, highly motivated and a team player
  • Experience working in the Travel Industry - advantage

  • Customer Support Specialist

    2 semanas atrás

    Brasil beBeeGaming Tempo inteiro

    Customer Support Specialist Needed! We're looking for a detail-oriented and enthusiastic individual to join our team as a Customer Support Specialist. As a key member of our support team, you will play a vital role in ensuring the satisfaction of our customers by providing prompt and effective solutions to their inquiries. This is a fantastic opportunity to...

  • HPC Cluster Maintenance and Support Specialist

    2 semanas atrás

    Brasil beBeeHighPerformanceComputing Tempo inteiro

    Job Title: Senior HPC Cluster Support Specialist We are seeking an experienced Senior HPC Cluster Support Specialist to maintain and support large-scale production HPC environments. Manage and support HPC clusters, including job submission issues, queue management, and user troubleshooting. Monitor cluster health and resolve node failures, networking issues,...

  • Software Support Specialist

    1 semana atrás

    Brasil beBeeSupport Tempo inteiro

    We are seeking a skilled Technical Support Specialist to join our remote team. In this role, you will provide daily technical support, assisting customers in resolving software and compliance-related issues. Our client makes trust-building in business relationships effortless. With greater trust comes greater business growth. At their core, they take the...

  • Infrastructure Support Specialist

    Há 5 dias

    Brasil beBeeInfrastructure Tempo inteiro

    Job Overview This Infrastructure Support Specialist role is responsible for providing operational expertise for a suite of software products. The successful candidate will have experience with cloud infrastructure, DevOps tools, and scripting. Key Responsibilities Manage access permissions and handle one-off requests via collaboration platforms Resolve...

  • 2nd level support/support specialist

    Há 5 dias

    Brasil WÜRTH IT BRASIL Tempo inteiro

    Hello, candidate :)Meet our company: We are the IT of the Würth Group. With about 2,000 highly qualified employees on all continents, we offer customized IT solutions for over 400 Würth companies worldwide. Thanks to our global presence and networked IT systems, we are able to offer innovative technologies and individual support at the highest level. We...

  • 2nd level support/support specialist

    1 semana atrás

    Brasil WÜRTH IT BRASIL Tempo inteiro

    Hello, candidate :) Meet our company: We are the IT of the Würth Group. With about 2,000 highly qualified employees on all continents, we offer customized IT solutions for over 400 Würth companies worldwide. Thanks to our global presence and networked IT systems, we are able to offer innovative technologies and individual support at the highest level. We...

  • SU - IT Support Specialist

    2 semanas atrás

    Brasil Somewhere Tempo inteiro US$12.000 - US$24.000 por ano

    Role DescriptionThis is a full-time remote role for an IT Support Specialist at a growing US based company. The IT Support Specialist will be the first point of contact for our clients and team members, helping them resolve technical issues and ensuring smooth operations of IT systems. You will handle troubleshooting, system maintenance, and provide...

  • 2nd level support/support specialist

    1 semana atrás

    brasil WÜRTH IT BRASIL Tempo inteiro

    Hello, candidate :)Meet our company:We are the IT of the Würth Group. With about 2,000 highly qualified employees on all continents, we offer customized IT solutions for over 400 Würth companies worldwide. Thanks to our global presence and networked IT systems, we are able to offer innovative technologies and individual support at the highest level. We...

  • Customer Support Specialist

    Há 5 dias

    Brasil beBeeCustomerSupport Tempo inteiro

    We are looking for a skilled professional to join our team as a Customer Support Specialist. About the Role: Answer customer queries via live chat, email, and phone in a timely and effective manner. Reach sales targets to maximize customer satisfaction and experience. Educate customers on our products and services, promoting them through demos, trials, and...

  • Information technology support specialist

    1 semana atrás

    Brasil SHEIN Tempo inteiro

    ABOUT SHEIN: SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on demand production methodology, for a smarter,...