Customer Experience Service Delivery Professional

2 semanas atrás


Brasil beBeeDelivery Tempo inteiro

Job Summary Service Delivery Manager Role This is a hands-on service delivery role focused on delivering exceptional customer experiences. The successful candidate will be responsible for managing the day-to-day operations of our service delivery team, ensuring timely and efficient resolution of incidents and requests. Key Responsibilities Design and implement effective incident management processes to ensure timely and efficient resolution of incidents. Develop and maintain robust runbooks and SOPs to support first-line/SRE teams in handling routine tasks and incidents. Establish and manage configuration management processes to ensure accurate and up-to-date records of customer environments. Provide primary operational contact for a set of enterprise customers, leading regular service reviews and status calls to ensure alignment on key metrics and performance expectations. Work closely with account management/sales teams to shape paid change requests and monitor effort vs. contract to protect margins and flag risks early. The ideal candidate will have 5+ years of experience in a service delivery, managed services, IT operations or enterprise support role serving external customers, with a strong track record of creating or improving SOPs/runbooks, training first-line/SRE teams and maintaining configuration/environment data for customer systems.



  • Brasil beBeeDelivery Tempo inteiro

    Job Summary Service Delivery Manager Role This is a hands-on service delivery role focused on delivering exceptional customer experiences. The successful candidate will be responsible for managing the day-to-day operations of our service delivery team, ensuring timely and efficient resolution of incidents and requests. Key Responsibilities Design and...


  • Brasil beBeeCustomer Tempo inteiro

    Virtual Latinos Community offers remote job opportunities for professionals like you. With over 5,000+ Virtual Assistants (VA) hired and 2,500+ companies helped, we stand out as the first American company connecting exceptional virtual professionals from Latin America with small businesses and entrepreneurs across the US, Canada, and beyond. Within our...

  • Service Delivery Manager

    3 semanas atrás


    Brasil Deep Tempo inteiro

    About the company We provide enterprise support and consulting for open‑source analytics and data infrastructure platforms such as Apache Druid, Apache Flink, StarRocks and other emerging technologies. Our customers run mission‑critical, high‑volume systems and rely on us to keep them fast, stable, and available. We're a small, world-class expert,...


  • Brasil beBeeSupport Tempo inteiro

    Customer Support Representative We are seeking a skilled and proactive Customer Support Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients from around the world. The ideal candidate will have advanced English proficiency, strong communication and multitasking...


  • Brasil beBeeCustomerService Tempo inteiro

    Key Positions: Customer Satisfaction Specialist Job Description We are seeking a highly motivated and proactive Account Coordinator to join our team. As the primary point of contact for our clients, you will be responsible for ensuring a seamless customer experience. As an Account Coordinator, you will be the bridge between our clients, field teams, and...


  • Brasil Pentasia Tempo inteiro

    The Customer Support Representative plays a key role in ensuring a seamless and positive experience for users of the company's sports betting and casino platform. This position requires strong communication skills, empathy, and problem-solving ability to resolve customer inquiries efficiently. Working on a 24/7 rotating roster, the role supports players in...

  • Customer Service Specialist

    3 semanas atrás


    Brasil Virtual Latinos Tempo inteiro

    Join the Virtual Latinos Community! With over 5,000+ VA's hired that are part of our community and 2,500+ companies helped , Virtual Latinos stands out as the first American company connecting exceptional virtual professionals from Latin America with small businesses and entrepreneurs across the US, Canada, and beyond. Within our community, 10+ new job...

  • Customer Service Specialist

    3 semanas atrás


    Brasil Virtual Latinos Tempo inteiro

    Join the Virtual Latinos Community! With over 5,000+ VA's hired that are part of our community and 2,500+ companies helped , Virtual Latinos stands out as the first American company connecting exceptional virtual professionals from Latin America with small businesses and entrepreneurs across the US, Canada, and beyond. Within our community, 10+ new job...


  • Brasil Quorum Tempo inteiro

    Based in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, nonprofits, associations, and governmental end-markets.  Quorum allows users to manage stakeholder engagement, launch grassroots advocacy campaigns, and...


  • Brasil beBeeOperations Tempo inteiro

    As an operational specialist, you will play a pivotal role in ensuring seamless delivery experiences for our customers. Your key responsibilities include monitoring ongoing delivery routes, communicating effectively with drivers and shippers via phone and live chat. Key Requirements: Fluency in English is essential You must be able to work based on Eastern...