Customer Success Manager
Há 3 dias
Position: Client Success Manager Hours: Full-Time (40 hours/week) Time Zone: EST Overview: Our client is looking for a Client Success Manager to own relationships with agency clients, primarily chiropractic, dental, and medspa clinics. You’ll be their main point of contact, ensuring campaigns drive real results and clients stay informed, confident, and happy. This role blends client communication, data-driven performance management, and coordination with internal teams to keep everything running smoothly, from onboarding to ongoing optimization. What You’ll Do: Daily Client Communication: Be the main point of contact for each clinic client. Communicate daily via calls, emails, and texts, keeping clients informed before they have to ask. Provide clear updates on campaign performance, next steps, and upcoming improvements. Build trust through responsiveness, proactivity, and transparency. Client Onboarding: Lead new clients through setup: ensuring tracking, GoHighLevel, and campaigns are properly configured. Set expectations around timelines, deliverables, and what strong performance looks like. Ensure a smooth and confident start to each new client relationship. Monitor & Troubleshoot Campaigns: Review ad and funnel performance daily, track metrics like CPL, leads generated, bookings, show rate, and conversion rate. Identify drops or issues early (e.g., “show rate dropped 20% this week”) and diagnose potential causes. Suggest actionable fixes: whether it’s a follow-up tweak, schedule adjustment, or new messaging. Coordinate with Delivery Teams: Communicate findings and improvement plans to the right team members (media buyers, appointment setters, etc.). Ensure changes are executed effectively and followed through. Bridge the gap between performance data and hands-on execution. What You’ll Own: Client performance metrics (leads, bookings, show %, close %). Client satisfaction, retention, and renewal rates. Proactive, fast communication and problem-solving. Strategic understanding of marketing and sales processes, connecting data insights to business outcomes. What We’re Looking For: Previous experience in sales or lead generation. Strong communication and organizational skills. Ability to interpret data and turn insights into clear actions. A proactive, solution-oriented mindset. Comfort working with multiple clients and priorities in a fast-paced environment. A team player who collaborates well across departments.
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Customer Success Manager
Há 4 dias
Brasil beBeeManager Tempo inteiroJob Overview We are seeking a seasoned professional to manage our team of customer success engineers. Key Responsibilities: Manage and resolve customer escalations, prioritize issues, negotiate expectations, and drive satisfaction. Built strong relationships with sales teams, customers, partners, and internal stakeholders. Led a high-performing team of...
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Manager, Customer Success Engineers
1 semana atrás
Brasil Palo Alto Networks Tempo inteiroOur Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career...
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Manager, Customer Success Engineers
1 semana atrás
Brasil Palo Alto Networks Tempo inteiroOur Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career...
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Manager, Customer Success Engineers
1 semana atrás
Índio do Brasil Palo Alto Networks Tempo inteiroOur MissionAt Palo Alto Networks, we're united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside...
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Customer Success Consultant
Há 5 dias
BRASIL, SÃO PAULO; BRASIL,BELO HORIZONTE vaga para Customer Success Consultant na Hotmart Tempo inteiro R$80.000 - R$120.000 por anoAQUI VOCÊ IMPACTA DE VERDADE: SUA CARREIRA, AS PESSOAS, O MUNDOA Hotmart é uma empresa global de tecnologia, líder em negócios digitais e protagonista na Creator Economy (Economia dos Criadores de Conteúdo). Com sede nos Países Baixos, nosso time de Troopers - forma como carinhosamente chamamos nossos colaboradores (as) - está espalhado por sete...
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Customer success specialist
3 semanas atrás
Brasil JoomPulse Tempo inteiroJoom Pulse is a data platform that provides analytics and recommendations for marketplace sellers. Its features allow you to review the most profitable products, know the estimated profit of buying directly from the supplier, discover the categories with the greatest growth potential, and explore profitable ways to expand your business. Joom Pulse helps make...
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Customer Success Specialist
2 semanas atrás
Brasil JoomPulse Tempo inteiroJoom Pulse is a data platform that provides analytics and recommendations for marketplace sellers. Its features allow you to review the most profitable products, know the estimated profit of buying directly from the supplier, discover the categories with the greatest growth potential, and explore profitable ways to expand your business. Joom Pulse helps make...
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Customer Success Account Manager
Há 3 dias
Brasil Microsoft Tempo inteiro R$104.000 - R$156.000 por anoBuilds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Initiates the gathering of information on the business and Information Technology objectives for customer...
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Customer Success Manager
Há 6 horas
Brasil Marketing Ninjas Tempo inteiroAbout Us Marketing Ninjas is a cutting-edge marketing agency specializing in helping restoration companies gain more referral partners and secure exclusive leads. As a faith-driven and ninja-themed company, we operate with the highest standards, integrity, and a commitment to excellence. Our mission is to empower our clients with the tools and strategies...
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Customer Success Coordinator
Há 3 dias
Brasil eltlearn Tempo inteiro R$30.000 - R$40.000 por anoPosition: Customer Success Coordinator Company Overview: elt is a leading provider of language learning solutions for individuals and organizations. We are dedicated to helping our customers achieve their language learning goals through our innovative and personalized approach. Position Overview: We are seeking a highly motivated and customer-focused...
