Aftersales management specialist

3 semanas atrás


Campinas SP, Brasil Solis inversor Brasil Tempo inteiro

This job is to help the Aftersales manager to:

-Customer service: Answering customer questions, handling complaints, and providing advice 

-Warranty cases: Managing warranty cases 

-Data collection: Collecting and evaluating customer satisfaction data and monitoring market trends 

-Quality assurance: Ensuring products and services meet customer standards and requirements 

-Equipment maintenance: Ensuring equipment and facilities are in good working order 

-Staff supervision: Supervising after-sales staff and ensuring they provide quality customer service 

-Budget management: Managing after-sales service budgets and costs 

-Process improvement: Implementing procedures and processes to improve service quality and reduce replacement time

-Technicalities: Managing the technicalities of the solar PV 

General Requirements: 

• Bachelor’s degree in Electrical Engineering, or related field. 

• 2-3 years of experience. 

• English

• Experiences in management.

• General understanding of renewable energy.



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