Technical Support Specialist

3 semanas atrás


São Paulo SP, Brasil beBeeTechnical Tempo inteiro

Job Title: Technical Support Specialist Overview The Technical Support Specialist plays a crucial role in providing assistance to customers with technical queries related to hardware, software, and other designated products. This position requires strong analytical and problem-solving skills to resolve customer issues efficiently. Key Responsibilities Assist customers via phone, chat, and email to provide technical support and resolve issues related to product usage. Collaborate with cross-functional teams to ensure seamless customer experience and identify opportunities for process improvements. Develop and maintain in-depth knowledge of products and services to effectively address customer inquiries. Provide accurate sales forecasts and reports to management to inform business decisions. Manage customer relationships through proactive communication and issue resolution. Requirements Bachelor's degree in Computer Science, Engineering, or related field. Minimum 2 years of experience in technical support or a related field. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and prioritize tasks effectively. Benefits This role offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. Why You'll Love This Role As a Technical Support Specialist, you will have the opportunity to work with a talented team of professionals, develop your technical expertise, and make a meaningful impact on our customers' experiences.



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