Customer Support Specialist
1 dia atrás
FBS is a global trading and investment platform focused on users. The mission of FBS is to create the most convenient tool on the market for fast financial transactions, investing, and trading with quick adaptation to the user's preferences and pursuing interests. Our team consists of more than 450 professionals from 15 countries. As for the company's geographic coverage, FBS established its main regional presence in South-East Asia, Europe, South America, Africa, and Australia. You will: Provide prompt and effective assistance in chats and tickets, responding to customer inquiries based on the knowledge base and training materials. Maintain KPI levels in accordance with department standards. Stay informed about company policies, announcements, and updates to ensure effective communication with customers. Adhere to assigned working hours and demonstrate punctuality in scheduled shifts. Identify and report system errors or service disruptions to the team lead or mid/senior agents in the absence of the team lead. Escalate complex customer issues to the team lead or mid/senior agents to ensure proper follow-up and resolution. It's a match if: You speak English, Spanish and Portuguese fluently. You have excellent communication skills and quick and efficient problem-solving abilities. Excellent customer service skills: you are empathetic, accurate, compassionate, responsive, resourceful, and conscientious. You can find an approach to all types of people. You are ready to work 40 hours per week with a shift schedule (flexible hours). Nice to have: Work experience in customer support. Experience with Jira and Confluence. We offer: Expertise development. Work in a team with top-notch professionals in their field. Opportunities for networking, exchange of experience, and internal and external training at the company's expense. You get to affect the result. There's no bureaucracy or the need for a large number of approvals. The processes within the team are subject to change – you can easily control their development and alignment of global operations. Comfortable conditions. Remote work and friendly atmosphere. Rich corporate life. Stability. Competitive official salary, advanced benefits system (medicine, additional pay on sick leave, etc.).
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Billing And Customer Support Specialist
2 semanas atrás
Brasília, DF, Brasil Vintti Tempo inteiro €1.300Location: Latin America (remote) Working hours: 9:00 AM to 5:30 PM CST Salary : 1300 - 1600 USD Overview We’re looking for a Billing & Customer Support Specialist to join our team! In this role, you’ll handle billing processes with precision and provide outstanding support to our clients, many of whom are navigating challenging immigration journeys The...
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Customer Support Specialist
Há 7 dias
Brasília, Brasil Geaux Maids Tempo inteiroJob Title: Customer Support Specialist Reports to: General Manager Location: Remote Employment Type: Full-Time (40 hours/week) Schedule: Monday to Saturday Compensation: Base Salary ($1100 US) | PTO Application: Please submit a cover letter and in addition, please include a brief response to the following question: Question: - “How can I make sure that...
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Billing and Customer Support Specialist
2 semanas atrás
Brasília, DF, Brasil Vintti Tempo inteiro €1.300Location: Latin America (remote) Working hours: 9:00 AM to 5:30 PM CST Salary : 1300 - 1600 USD Overview We’re looking for a Billing & Customer Support Specialist to join our team! In this role, you’ll handle billing processes with precision and provide outstanding support to our clients, many of whom are navigating challenging immigration journeys The...
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Application Support Specialist
1 dia atrás
Brasília, DF, Brasil AppXite Tempo inteiroAppXite is a product software development company, based in Riga, Latvia. Our Platform is an AI-Ready Digital Marketplace, CPQ & Billing Platform for Telco, SaaS, Cloud, and AI services. It enables partners to build and monetize as-a-service offerings with flexible pricing models. The platform includes pre-built vendor and catalog integrations with major...
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Customer Support, Sales Portuguese- Bogotá, Colombia
3 semanas atrás
Brasília, Brasil TP Tempo inteiroJoin the nation's leading interaction company and be part of the best team of Support, Customer Service, and Sales Specialists! We are looking for talented Technical Support Specialists with a commercial focus to join our team in Bogotá, Colombia. If you are a proactive person with technical and sales skills, this is your opportunity! What do we need?...
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Customer Success Specialist
1 dia atrás
Brasília, DF, Brasil Oneday Tempo inteiroLOVE startups and always dreamed of working in tech? WANT to build meaningful relationships and help ambitious entrepreneurs succeed? BELIEVE you can use initiative and ownership to fast-track your career? THEN READ ON! Oneday is an education technology platform designed to inspire and equip aspiring entrepreneurs from diverse backgrounds to turn their...
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Customer Support Specialist
3 semanas atrás
Brasília, Brasil Aurha Tempo inteiroOPTIVIQ Inc. with roots in the Pulp & Paper Industry for nearly 40 years, holding the exclusive global license for the distribution and support of OptiVision™, a leading software solution for managing complex manufacturing processes. Owned by Constellation Software Inc., a global leader in vertical market software, we offer a unique environment that...
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Customer Support Specialist
4 semanas atrás
Brasília, Brasil Aurha Tempo inteiroOPTIVIQ Inc. with roots in the Pulp & Paper Industry for nearly 40 years, holding the exclusive global license for the distribution and support of OptiVisionTM, a leading software solution for managing complex manufacturing processes. Owned by Constellation Software Inc., a global leader in vertical market software, we offer a unique environment that...
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(Fluent English) Customer Support
Há 7 dias
Brasília, DF, Brasil SupportYourApp Tempo inteiro**Passionate about the world of tech?** What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our** Customer Support Consultant** team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging...
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(Gaming) Customer Support Consultant
2 semanas atrás
Brasília, DF, Brasil SupportYourApp Tempo inteiro**Passionate about the world of video games?** What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Do you love games and want to help others enjoy them too? Join our** Customer Support Consultant** team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock...
