Customer Support Specialist
3 semanas atrás
FBS is a global trading and investment platform focused on users. The mission of FBS is to create the most convenient tool on the market for fast financial transactions, investing, and trading with quick adaptation to the user's preferences and pursuing interests. Our team consists of more than 450 professionals from 15 countries. As for the company's geographic coverage, FBS established its main regional presence in South-East Asia, Europe, South America, Africa, and Australia. You will: Provide prompt and effective assistance in chats and tickets, responding to customer inquiries based on the knowledge base and training materials. Maintain KPI levels in accordance with department standards. Stay informed about company policies, announcements, and updates to ensure effective communication with customers. Adhere to assigned working hours and demonstrate punctuality in scheduled shifts. Identify and report system errors or service disruptions to the team lead or mid/senior agents in the absence of the team lead. Escalate complex customer issues to the team lead or mid/senior agents to ensure proper follow-up and resolution. It's a match if: You speak English, Spanish and Portuguese fluently. You have excellent communication skills and quick and efficient problem-solving abilities. Excellent customer service skills: you are empathetic, accurate, compassionate, responsive, resourceful, and conscientious. You can find an approach to all types of people. You are ready to work 40 hours per week with a shift schedule (flexible hours). Nice to have: Work experience in customer support. Experience with Jira and Confluence. We offer: Expertise development. Work in a team with top-notch professionals in their field. Opportunities for networking, exchange of experience, and internal and external training at the company's expense. You get to affect the result. There's no bureaucracy or the need for a large number of approvals. The processes within the team are subject to change – you can easily control their development and alignment of global operations. Comfortable conditions. Remote work and friendly atmosphere. Rich corporate life. Stability. Competitive official salary, advanced benefits system (medicine, additional pay on sick leave, etc.).
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Customer Support Specialist
Há 2 dias
Brasília, Brasil beBeeCustomerSupport Tempo inteiroCustomer Support Specialist We are seeking an experienced Customer Support Specialist to join our team. As a key member of our support organization, you will play a critical role in ensuring exceptional timely service for valued customers. Troubleshoot customer-reported issues, identify root causes, and provide timely solutions via case updates, calls, or...
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Customer support specialist
2 semanas atrás
Brasília, Brasil Hitch Equity Tempo inteiroCustomer Support Specialist – Fintech Saa S (Remote)About HitchHitch is a rapidly growing fintech platform that powers digital home equity and non-QM lending experiences for banks, credit unions, and mortgage lenders. Our technology enables lenders to originate and manage HELOC, DSCR, and bridge loans through a modern white-label point of sale, broker...
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Customer Support Specialist
2 semanas atrás
Brasília, Brasil Hitch Equity Tempo inteiroCustomer Support Specialist – Fintech SaaS (Remote)About HitchHitch is a rapidly growing fintech platform that powers digital home equity and non-QM lending experiences for banks, credit unions, and mortgage lenders. Our technology enables lenders to originate and manage HELOC, DSCR, and bridge loans through a modern white-label point of sale, broker...
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Application Support Specialist
3 semanas atrás
Brasília, DF, Brasil AppXite Tempo inteiroAppXite is a product software development company, based in Riga, Latvia. Our Platform is an AI-Ready Digital Marketplace, CPQ & Billing Platform for Telco, SaaS, Cloud, and AI services. It enables partners to build and monetize as-a-service offerings with flexible pricing models. The platform includes pre-built vendor and catalog integrations with major...
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English-speaking Technical Support Representative
1 semana atrás
Brasília, Brasil Mindy Support Tempo inteiroJoin our fast growing company as a Customer Support Agent (with English C1 language skills). It is a remote full-time position.Schedule: 8 AM - 8 PM; 8 PM - 8 AM CET, 24/7, day and night shifts. (2 by 2. Two working days, followed by two days of rest)At Mindy-Support you have great opportunity to get:Experience in the international company working with...
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English-speaking technical support representative
1 semana atrás
Brasília, Brasil Mindy Support Tempo inteiroJoin our fast growing company as a Customer Support Agent (with English C1 language skills).It is a remote full-time position.Schedule: 8 AM - 8 PM; 8 PM - 8 AM CET, 24/7, day and night shifts. (2 by 2. Two working days, followed by two days of rest)At Mindy-Support you have great opportunity to get:Experience in the international company working with people...
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Customer Success Specialist
3 semanas atrás
Brasília, DF, Brasil Oneday Tempo inteiroLOVE startups and always dreamed of working in tech? WANT to build meaningful relationships and help ambitious entrepreneurs succeed? BELIEVE you can use initiative and ownership to fast-track your career? THEN READ ON! Oneday is an education technology platform designed to inspire and equip aspiring entrepreneurs from diverse backgrounds to turn their...
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Brasília, DF, Brasil SupportYourApp Tempo inteiro**Passionate about the world of tech?** What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging...
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Senior Player Support Specialist
3 semanas atrás
Brasília, DF, Brasil Bring It On Tempo inteiroBring It On is creating the next generation of skill games. We deliver games that people enjoy for many years while earning money by playing excellently! Skill is the most exciting category in the games industry that enjoys rapid growth and immense opportunities. In our culture, everyone has maximum impact, which means you will get the autonomy you deserve...
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Technical Support Specialist
Há 5 dias
Brasília, Brasil Bask Health Tempo inteiroAbout Bask HealthBask Health is a fast-growing SaaS company on a mission to power the next generation of telehealth businesses.We help healthcare entrepreneurs launch, manage, and scale their virtual care services through modern infrastructure, easy-to-use tools, and expert operational support.We're a driven and collaborative team focused on enabling...