Operations Coordinator

3 semanas atrás

São Paulo SP, Brasil TDCX Tempo inteiro

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore

Top Reasons to work with TDCX

  • Attractive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company, winner of hundreds of industry awards

What is your mission?

  • Manage and utilize metrics to drive positive change in areas such as Service Level Agreements, Productivity, Customer Satisfaction, Quality, NPS and Contact Rate.
  • Work with direct reports to find learnings from real life situations to set and improve metric-based goals; consistently drive teams towards higher performance and quality expectations.
  • Monitor costs and losses incurred by managing team’s contribution to the greater Customer Experience budget.
  • Ensure employee happiness by working with Leads to create strong connections with the whole team and utilize effective communication to help translate the Mission of our client into meaningful and clear goals.
  • Maintain ultimate responsibility for team structure, recruiting, on-boarding and training by working with outmost leadership, direct reports and other business partners.
  • Use learnings from team members to identify opportunities and advocate for product improvements that support the team’s strategy and the needs of the customer.
  • Navigating the team to ever changing landscape of the business by communicating and manage change.
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

  • Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
  • Preferable with 3 - 5 years of working experience in the related field is required for this position.
  • Advanced English level.
  • Excellent understanding of contact center operation
  • Sound knowledge of customer satisfaction, Net Promoter Score and quality programs
  • Organizational and time management skills
  • Effective facilitation skills in client and staff meetings
  • Excellent verbal and written communication skills in English and the language of supporting market

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

  • Consumer Operations Coordinator

    Há 5 dias

    São Paulo, São Paulo, Brasil Uber Tempo inteiro

    lt;p>About the RoleAt Uber Delivery, we are the heart and soul of the company. These are the teams that take our global product and localize it to an assigned market. In this context, this role offers a unique opportunity to have a direct impact on building and shaping the category of grocery and retail delivery and the future of Mercado at Uber in BrazilThe...

  • Consumer Operations Coordinator

    3 semanas atrás

    São Paulo, Brasil Uber Tempo inteiro

    lt;p>About the RoleAt Uber Delivery, we are the heart and soul of the company. These are the teams that take our global product and localize it to an assigned market. In this context, this role offers a unique opportunity to have a direct impact on building and shaping the category of grocery and retail delivery and the future of Mercado at Uber in...

  • Office Coordinator

    Há 7 dias

    São Paulo, SP, Brasil Flywheel Tempo inteiro

    The Opportunity We are looking for an Office Coordinator and Executive Assistant who will be responsible for managing our office in São Paulo and facilities, management and purchase equipment and supplies, management of the carrier and outsourced IT team, events organization and support the team in general administrative matters. This professional will...

  • Support Coordinator

    Há 5 dias

    São Paulo, São Paulo, Brasil Draiver Tempo inteiro

    We are seeking a dynamic and experienced Support Coordinator to lead our team of support specialists in a fast-paced 24/7 operations environment. The Support Coordinator will be responsible for overseeing the day-to-day operations of the support team, ensuring that our clients receive timely and high-quality assistance at all times. This role requires strong...

  • BR Operations Coordinator

    2 meses atrás

    São Paulo, Brasil Uber Tempo inteiro

    lt;p>About the RoleUber is looking for a sharp, results-oriented, and analytical to join our Brazil Rides Strategy & Operations team. If you love scaling processes from one to many, managing complex projects and multiple cross-functional stakeholders, and diving deep into the details to create operational efficiency, then this role is for you. The ideal...

  • Operations Coordinator

    4 semanas atrás

    São Paulo, SP, Brasil TDCX Tempo inteiro

    #BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive...

  • Office Coordinator

    Há 6 dias

    São Paulo, São Paulo, Brasil Flywheel Digital Tempo inteiro

    We are looking for an Office Coordinator & Executive Assistantwho will be responsible for managing our office in São Paulo and facilities, management and purchase equipment and supplies, management of the carrier and outsourced IT team, events organization and support the team in general administrative matters. This professional will also assist one of the...

  • Office Coordinator

    Há 5 dias

    São Paulo, São Paulo, Brasil Flywheel Tempo inteiro

    The OpportunityWe are looking for an Office Coordinator and Executive Assistant who will be responsible for managing our office in São Paulo and facilities, management and purchase equipment and supplies, management of the carrier and outsourced IT team, events organization and support the team in general administrative matters. This professional will also...

  • People & Operations Coordinator

    Há 5 dias

    São Paulo, São Paulo, Brasil Crimson Education Tempo inteiro

    Want to revolutionize the future of education and do meaningful work that transforms future generations' lives? Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We're now in 28 markets and have an ambitious...

  • Surgery Coordinator Team Lead

    Há 6 dias

    Assis, SP, São Paulo, Brasil Sentapartners Tempo inteiro

    "My coworkers have my back. We come together and depend on one another. Everybody works well together and wants to see the team succeed." Licensed Practical Nurse To build a network of dedicated physician partners who provide the highest quality patient centered care What does it mean to be a SENTA Physician? Advanced Practitioner - Multiple Opportunities...

  • Senior Warehouse Operations Supervisor

    3 semanas atrás

    São Paulo, SP, Brasil SHEIN Tempo inteiro

    About SHEIN: SHEIN is a global fashion and lifestyle e-retailer committed to making the beauty of fashion accessible to all. We use on-demand manufacturing technology to connect suppliers to our agile supply chain, reducing inventory waste and enabling us to deliver a variety of affordable products to customers around the world. From our global offices, we...

  • Office Coordinator

    Há 6 dias

    São Paulo, Brasil Flywheel Tempo inteiro

    The OpportunityWe are looking for an Office Coordinator and Executive Assistant who will be responsible for managing our office in São Paulo and facilities, management and purchase equipment and supplies, management of the carrier and outsourced IT team, events organization and support the team in general administrative matters. This professional will also...

  • Accounting Coordinator

    Há 5 dias

    São Paulo, São Paulo, Brasil Shopee Tempo inteiro

    Accounting Coordinator - Department: Experienced (Team Lead)Location: Brazil - São PauloAbout the Team:Responsible for managing local accounting monthly closing activities, including reporting, preparing, and reviewing reconciliations with high quality following best practices. Also handles account variance analysis for reporting purposes (Month to Month,...

  • Accounting Coordinator

    3 semanas atrás

    São Paulo, Brasil Shopee Tempo inteiro

    Accounting Coordinator DepartmentLevelExperienced (Team Lead)LocationBrazil - São PauloAbout the Team: Responsible for the local accounting monthly closing activities, including reporting, preparing, and reviewing reconciliations (end to end) with high quality and following the best practice. Also, responsible for account variance analysis for reporting...

  • Accounting Coordinator

    3 semanas atrás

    São Paulo, Brasil Shopee Tempo inteiro

    Accounting Coordinator DepartmentLevelExperienced (Team Lead)LocationBrazil - São PauloAbout the Team: Responsible for the local accounting monthly closing activities, including reporting, preparing, and reviewing reconciliations (end to end) with high quality and following the best practice. Also, responsible for account variance analysis for reporting...

  • Data & Insights Coordinator

    Há 6 dias

    São Paulo, São Paulo, Brasil Sumup Tempo inteiro

    As a Data & Insights Coordinator at SumUp, you'll have a very hands-on and versatile scope of work. We expect you to do data modelling, data analytics and insights, automation, team management and upskilling, documentation, data quality monitoring and continuity of data models. What you'll do Generate analytics and insights on Operations projects,...

  • Media Ops Coordinator

    Há 5 dias

    São Paulo, São Paulo, Brasil NBCUniversal Tempo inteiro

    Job DescriptionThe Media Ops Coordinator is responsible for supporting the manager in the day-to-day operations of Streaming workflows, including maintaining operational trackers, art assets, video components, and ensuring metadata QC across platforms. The role also involves assisting in the localization processes for content used in Brazilian networks.This...

  • Office Coordinator

    Há 7 dias

    São Paulo, Brasil Flywheel Tempo inteiro

    The Opportunity We are looking for an Office Coordinator and Executive Assistant who will be responsible for managing our office in São Paulo and facilities, management and purchase equipment and supplies, management of the carrier and outsourced IT team, events organization and support the team in general administrative matters. This professional will...

  • Office Coordinator

    Há 6 dias

    são paulo, Brasil Flywheel Tempo inteiro

    The Opportunity We are looking for an Office Coordinator and Executive Assistant who will be responsible for managing our office in São Paulo and facilities, management and purchase equipment and supplies, management of the carrier and outsourced IT team, events organization and support the team in general administrative matters. This professional will...

  • Office Coordinator

    Há 6 dias

    São Paulo, Brasil Flywheel Tempo inteiro

    The Opportunity We are looking for an Office Coordinator and Executive Assistant who will be responsible for managing our office in São Paulo and facilities, management and purchase equipment and supplies, management of the carrier and outsourced IT team, events organization and support the team in general administrative matters. This professional will...