Expert Customer Success Manager

2 semanas atrás


São Paulo SP, Brasil beBeeCustomerSuccess Tempo inteiro

Customer Success Specialist Role Overview Prometheus Group is a global enterprise asset management software solutions provider. This role requires excellent communication skills, time management, and organizational abilities. The ideal candidate will have experience with CRM systems, software implementation, and rollout, as well as ERP system knowledge. The successful candidate will be able to build rapport with customers via phone, email, and video conferencing. A strong understanding of plant maintenance workflow and the software industry is essential. Key Responsibilities: Customer Relationship Management: Establish and maintain strong relationships with customers to ensure mutual understanding and trust. Engagement Strategy Development: Create and implement strategies to engage customers effectively, driving long-term success. Product Feedback and Improvement: Collect and provide valuable feedback to inform product development and improvement initiatives. Adoption and Integration: Monitor customer adoption and ensure seamless integration of our solutions, addressing any challenges that arise. Cross-Functional Collaboration: Work closely with internal teams to deliver exceptional customer experiences and drive business growth. About the Ideal Candidate: We Offer:


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