Customer Management Manager

3 semanas atrás

Brasil Business Tempo inteiro

About Us:

We are a U.S.-based company specializing in credit repair and business funding. Our mission is to provide exceptional service to individuals and businesses working to improve their financial profile and access capital for growth. We are seeking a Customer Service Manager who can lead and improve our customer service operations while also engaging directly with clients over the phone to provide world-class support.

Responsibilities:

  • Oversee and manage the day-to-day operations of the customer service team.
  • Take inbound and outbound calls directly with clients, assisting with questions, resolving concerns, and ensuring they receive excellent support.
  • Develop and implement customer service policies, procedures, and standards.
  • Train, coach, and support customer service representatives to deliver consistent client experiences.
  • Handle escalated client issues and provide timely solutions.
  • Monitor service metrics (response times, resolution rates, client satisfaction) and prepare performance reports.
  • Collaborate with sales, marketing, and operations teams to ensure a seamless client journey.
  • Identify areas for improvement and implement strategies to increase efficiency and satisfaction.
  • Build and maintain strong relationships with clients, serving as the voice of the customer within the company.

Qualifications:

  • Minimum 3 years of experience in a customer service leadership or management role.
  • Proven ability to manage teams and take client calls with professionalism.
  • Excellent communication skills (English required; bilingual English/Spanish is a plus).
  • Strong leadership, coaching, and team management skills.
  • Ability to analyze data and use metrics to improve performance.
  • Proficiency with customer service tools, CRMs, and project management platforms (Go High Level, Slack, ClickUp, or Notion experience preferred).
  • Problem-solving mindset and ability to handle high-pressure situations calmly.
  • Strong organizational and time-management skills.

We Offer:

  • 100% remote work.
  • Opportunity to lead a growing customer service team.
  • Career growth opportunities in a fast-expanding company.

How to Apply:

  • Send your CV and a short video introduction in English (Spanish optional)

  • Robotics Customer Success Manager

    1 dia atrás

    Brasil Ottomatik Tempo inteiro

    OverviewWe are South and our client is looking for a Robotics Customer Success Manager.Eligibility: This position is open to candidates residing in Latin America.Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.Note to Applicants (optional): A Loom video in the application form is...

  • Customer Service Manager

    3 semanas atrás

    Brasil Business Tempo inteiro

    About Us:We are a U.S.-based company specializing in credit repair and business funding. Our mission is to provide exceptional service to individuals and businesses working to improve their financial profile and access capital for growth. We are seeking a Customer Service Manager who can lead and improve our customer service operations while also engaging...

  • Customer Service Manager

    1 semana atrás

    Brasil Business Tempo inteiro

    About Us: We are a U.S.-based company specializing in credit repair and business funding. Our mission is to provide exceptional service to individuals and businesses working to improve their financial profile and access capital for growth. We are seeking a Customer Service Manager who can lead and improve our customer service operations while also engaging...

  • Customer Success Manager

    Há 5 dias

    Brasil Simetrik Tempo inteiro

    Customer Success Manager role at SimetrikJoin to apply for the Customer Success Manager role at SimetrikThe Customer Success Manager serves as the primary value realization owner throughout the customer lifecycle, ensuring Simetrik delivers measurable business impact aligned with the customer's critical success factors. This strategic role goes beyond...

  • Customer Success Manager

    Há 2 dias

    Brasil Remote Jobs Tempo inteiro

    OverviewWorkstyle: RemoteReports to: Manager, Customer SuccessTravel Expectations: Minimal, based on company or team-planned eventsPhysical Requirements/Demands: NoneWhat we're looking forWe're seeking a motivated, customer-focused individual with a passion for relationship-building and problem-solving. You thrive in dynamic environments and take initiative...

  • Customer Success Manager

    4 semanas atrás

    Brasil Sigga Technologies Tempo inteiro

    Customer SuccessYou must have advanced English, have worked with EAM or SAP/PMAbout UsWith offices in Latin and North America and Europe, we are present in the industrial routines of the largest companies on the planet Innovation is in our blood Our team is leading the way by delivering features companies need to stay competitive. All of this is to improve...

  • Technical Support Specialist

    Há 2 dias

    Brasil Magentrix ?Partner Management & Customer Management? Tempo inteiro

    Are you a problem-solving enthusiast with a passion for technology and complex problem resolution? Magentrix, a leading provider of Partner Relationship Management (PRM) and Customer Portal solutions, is seeking a Technical Support Specialist to join our growing team About Magentrix: What we're all about: Collaboration. We aim to improve collaboration. In...

  • Customer Success Manager

    4 semanas atrás

    Brasil Guidewire Software Tempo inteiro

    Join to apply for the Customer Success Manager role at Guidewire SoftwareJoin to apply for the Customer Success Manager role at Guidewire SoftwareGet AI-powered advice on this job and more exclusive features.SummaryOur Customer Success team is focused on creating engaged customer advocates who are maximizing the value of their Guidewire investments....

  • Customer Success Manager

    4 semanas atrás

    Brasil Limelight Health Tempo inteiro

    About SecurityScorecard:SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard's patented rating technology is used by over 25,000...

  • Senior Customer Success Manager

    Há 5 dias

    Brasil Signifyd Tempo inteiro

    **_RESUMES MUST BE SUBMITTED IN ENGLISH_**As a Senior Customer Success Manager (CSM) with Signifyd, you'll be responsible for the success, net retention and expansion within the accounts in your portfolio. You will combine technology expertise, business acumen and passion for customer success to drive our customers' and company's expected outcomes. We are...