Customer Service Manager

Há 1 mês

São Paulo, Brasil Ferrero Tempo inteiro
Localização de trabalho: São Paulo​

São Paulo - SP

Localização de trabalho: ​São Paulo​

São Paulo

A Ferrero é uma empresa familiar com uma visão verdadeiramente moderna e global, e a casa de marcas icônicas como Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® e Kinder Surprise®. À medida que o amor pelas nossas marcas continua a crescer, o mesmo acontece com nosso alcance global. Representado em mais de 50 países e com produtos vendidos em mais de 170, o Grupo Ferrero é amado por gerações em todo o mundo. O segredo do nosso sucesso global? 38,767 funcionários dedicados, que celebram o cuidado e a qualidade para criar um negócio, carreiras e marcas das quais nos orgulhamos. Junte-se a nós e seja um deles

A Ferrero está comprometida em construir uma cultura diversificada e inclusiva, na qual todos os funcionários se sintam bem-vindos e apreciados e tenham oportunidades iguais. Acreditamos que todo o nosso pessoal tem o mesmo talento à sua maneira. Ao nutrir a curiosidade e as habilidades naturais de nossos funcionários, fornecemos a eles, geração após geração, os meios para ter sucesso pessoal e profissional, permitindo que eles planejem sua jornada na Ferrero. A diversidade de nossos talentos é o que torna nosso ambiente de trabalho multicultural, inovador e altamente recompensador.

Sobre esta posição:

Responsible for the complete execution of the Order-to-Cash process. He/She leads a team of customer service specialists, with the aim of guaranteeing a high level of service to the company's main customers through demands of a commercial nature (sales orders, delivery monitoring, returns, and other complaints). Furthermore, he is responsible for developing projects that can bring additional benefits in terms of service level or cost to serve.

Principais responsabilidades:

CUSTOMER SERVICE ADMINISTRATION
- Develop procedures, policies and service standards ensuring a high level of service

ORDER MANAGEMENT/FULFILLMENT
- Ensure the best order calendar x the company's product availability strategy
- Product allocation strategy, considering profitability and business directions
- Management & optimization of route to market to ensure a high level of service within the supply chain
- Responsible for analyzing and defining strategies to mitigate risks and opportunities in relation to revenue.
- Manage the billing process with OTD gates.

LOGISTICS COLLABORATION
- Work with the Supply Chain team on RTM improvement plans
- Management of delivery calendar structured by events
- Customer return management
- Management of supply strategy with the Head of Supply Operations, optimizing the level of service and ensuring the necessary deadlines for implementing events in collaboration with Head Trade Marketing Brazil.

CUSTOMER COLLABORATION
- Assortment management in stores looking for supply opportunities
- Alignment of processes to improve the level of service between Ferrero and Customers
- Implementation of events (test order, grid, delivery calendar and post-mortem of event operations in Supply Chain)
- Development, implementation and management of the new CPFR competence for Ferrero do Brasil
- Representative of Ferrero do Brasil in Top to Top/JBP meetings, related to service level, with the main customers in Brazil

Quem buscamos:
  • Graduated in Engineering, Administration, Economics or related areas;Engineering, Administration, Economics or related areas;
  • Advanced English;
  • Project Management;
  • Advanced MS Office, SAP.

  • Enterprise Customer Success Manager

    Há 6 dias

    São Paulo, Brasil InEvent Tempo inteiro

    ABOUT INEVEN T InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers. WHO WE ARE InEvent is a remote event tech company with InEventers in over 13 different...

  • Enterprise Customer Success Manager

    Há 7 dias

    São Paulo, Brasil InEvent Tempo inteiro

    ABOUT INEVEN T InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers. WHO WE ARE InEvent is a remote event tech company with InEventers in over 13 different...

  • Product & Customer Insights Manager, Customer

    1 dia atrás

    Sao Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Experience in product or program management, product marketing, business development or technology - Proficiency in SQL and experience with statistical analyses tools - Bachelor's degree or equivalent - Experience with end to end product delivery - Excellent written and verbal communications skills - Proficiency in Portuguese, English and Spanish Our...

  • Customer Service Manager

    3 semanas atrás

    São Paulo, Brasil Vertiv Tempo inteiro

    Preparar documentação e solicitar aprovação do reconhecimento ROT quando aplicável Ser a interface entre area operações e projetos e prver informação bem detalhada aos PM´s para manter alto nivel de impacto aos Top 5 Clientes determinados pela direção LATAM Garantir o cumprimento das metas corporativas, controlando que os contratos...

  • Customer Success Manager

    3 semanas atrás

    São Paulo, Brasil AppsFlyer Tempo inteiro

    What you'll do: Become an in-house expert in AppsFlyer’s product - both business and technical use cases and stay up-to-date on product releases and new features Use your understanding of the AppsFlyer product to quickly identify, escalate, and solve complex technical problems Build deep business relationships by continually WOW-ing our customers through...

  • Field Service Manager

    3 semanas atrás

    São José dos Campos, Brasil Raytheon Technologies Tempo inteiro

    Unspecified Coordinate product service evaluations, aircraft software upgrades, field campaigns, retrofits and other remedial programs on Collins hardware in service with customers’ fleets. Document customer expectations, fleet health and technical issues raised during customer visits in periodic written customer contact reports. Collect and...

  • Team Manager

    3 semanas atrás

    São Paulo, São Paulo, Estado de São Paulo, Brasil Ten Lifestyle Group Tempo inteiro

    Want to be part of the Ten team? It's your time!As a Premium Team Manager you will attract, impress, and retain some of our most important members at Ten, including top entrepreneurs and leaders in the worlds of business, sport, and entertainment. You will be expected to offer the very best service to an intimate and demanding group of members and your...

  • Team Manager

    4 semanas atrás

    são paulo, Brasil Ten Lifestyle Group Tempo inteiro

    Want to be part of the Ten team? It's your time!As a Premium Team Manager you will attract, impress, and retain some of our most important members at Ten, including top entrepreneurs and leaders in the worlds of business, sport, and entertainment. You will be expected to offer the very best service to an intimate and demanding group of members and your sole...

  • Team Manager

    2 semanas atrás

    São Paulo, Brasil Ten Group Tempo inteiro

    Want to be part of the Ten team? It's your time!As a Premium Team Manager you will attract, impress, and retain some of our most important members at Ten, including top entrepreneurs and leaders in the worlds of business, sport, and entertainment. You will be expected to offer the very best service to an intimate and demanding group of members and your sole...

  • Team Manager

    3 semanas atrás

    São Paulo, Brasil Ten Lifestyle Group Tempo inteiro

    Want to be part of the Ten team? It's your time!As a Premium Team Manager you will attract, impress, and retain some of our most important members at Ten, including top entrepreneurs and leaders in the worlds of business, sport, and entertainment. You will be expected to offer the very best service to an intimate and demanding group of members and your sole...

  • Team Manager

    3 semanas atrás

    São Paulo, Brasil Ten Lifestyle Group Tempo inteiro

    Want to be part of the Ten team? It's your time! As a Premium Team Manager you will attract, impress, and retain some of our most important members at Ten, including top entrepreneurs and leaders in the worlds of business, sport, and entertainment. You will be expected to offer the very best service to an intimate and demanding group of members and your...

  • Team Manager

    3 semanas atrás

    São Paulo, Brasil Ten Lifestyle Group Tempo inteiro

    Want to be part of the Ten team? It's your time!As a Premium Team Manager you will attract, impress, and retain some of our most important members at Ten, including top entrepreneurs and leaders in the worlds of business, sport, and entertainment. You will be expected to offer the very best service to an intimate and demanding group of members and your sole...

  • Manager, Customer Success

    2 semanas atrás

    São Paulo, Brasil MongoDB Tempo inteiro

    MongoDB is looking for an experienced and results-oriented people leader to help grow our Customer Success program out of Austin, Dallas or Atlanta. You will play a key role in the growth and success of MongoDB, our customers and CS team members. Your team will be working directly with our customers, and you’ll help develop an outstanding program in one of...

  • SMO - Service Delivery Manager

    3 semanas atrás

    São Paulo, Brasil Lenovo Tempo inteiro

    Description and Requirements The Services Delivery Manager will be responsible for managing the overall customer relationship. This role will impact business both internally and externally with overall goals of increasing efficiency and effectiveness of the department thereby increasing customer satisfaction.  • This person will act as the Focal...

  • Managed Services Fulfillment Manager

    3 semanas atrás

    São Paulo, Brasil Lenovo Tempo inteiro

    Description and Requirements The Managed Services Fulfillment Manager (MSFM) has an important and embedded role within the Services Management Office. This role is responsible for overseeing and optimizing our delivery and process operations, by ensuring efficient customer support, effective order management, and seamless interactions with our...

  • Managed Services Fulfillment Manager

    3 semanas atrás

    São Paulo, Brasil Lenovo Tempo inteiro

    Description and Requirements The Managed Services Fulfillment Manager (MSFM) has an important and embedded role within the Services Management Office. This role is responsible for overseeing and optimizing our delivery and process operations, by ensuring efficient customer support, effective order management, and seamless interactions with our valued...

  • Team Manager

    3 semanas atrás

    São Paulo, SP, Brasil Ten Lifestyle Group Tempo inteiro

    Want to be part of the Ten team? It's your time! As a Premium Team Manager you will attract, impress, and retain some of our most important members at Ten, including top entrepreneurs and leaders in the worlds of business, sport, and entertainment. You will be expected to offer the very best service to an intimate and demanding group of members and your...

  • Team Manager

    4 semanas atrás

    São Paulo, SP, Brasil Ten Lifestyle Group Tempo inteiro

    Want to be part of the Ten team? It's your time! As a Premium Team Manager you will attract, impress, and retain some of our most important members at Ten, including top entrepreneurs and leaders in the worlds of business, sport, and entertainment. You will be expected to offer the very best service to an intimate and demanding group of members and your...

  • Customer Success Manager

    2 semanas atrás

    São Paulo, Brasil o9 Solutions, Inc. Tempo inteiro

    Be part of something revolutionaryWe have a vision. Our Digital Brain, o9’s AI-powered platform, is being used by global enterprises to drive their digital transformations. The integrated planning and operational efficiencies we provide is helping businesses do more, be more and mean more to the world at large. Because businesses that plan better, reduce...

  • Team Manager

    4 semanas atrás

    São Paulo, Brasil Ten Lifestyle Group Tempo inteiro

    Want to be part of the Ten team? It's your time!As a Premium Team Manager you will attract, impress, and retain some of our most important members at