Network Voice Analyst

2 semanas atrás


Guarulhos, São Paulo, Brasil HCLTech Tempo inteiro


Role and Responsibilities:

  • Patching phone ports to switches as required.
  • Troubleshooting fiber link issues between switches - Visualizing errors and effectively communicating with remote technical teams.
  • Troubleshooting and replacing network switch chassis blades when necessary.
  • Adding memory/flash to existing Non-End User Devices or Device.
  • Patching and relocating existing switches or routers.
  • Racking and patching any new Non-End User Devices or Devices.
  • Decommissioning a single Non-End User Device, including verifying the impact and shutting it down when needed.
  • Installing or relocating access points for coverage expansion - Using a 6-foot ladder or discussing further ladder use with involved parties.
  • Conducting Site surveys and asset inventory validations.
  • Performing WLAN surveys and managing installation, decommissioning, or relocation of WAPs.
  • Managing installation, decommissioning, or relocation of WLCs.
  • Managing installation, decommissioning, or relocation of Smart Edge devices.
  • Handling installation, decommissioning, or modification of Firewalls.
  • Managing WAN acceleration setups and VPN Gateway configurations.
  • Facilitating Site access for Customer's third parties.
  • Assisting network and data center admins (Internal, Customer, and Vendor) during technical troubleshooting tasks.
Technical qualifications and requirements:

  • Foundational knowledge of Network Devices like Switches, Routers, Wireless Access Points (preferably CISCO, Riverbed).
  • Understanding of assigning switch ports to specific VLANs.
  • Basic troubleshooting of Avaya VOIP phones with knowledge in basic configurations.
  • Familiarity with Data Center Infrastructure Management Applications and Hardware including Servers, Storage devices.
  • Understanding of Operating Systems such as Windows 2003 servers Enterprise/Standard Edition, UNIX, and Linux.
  • Basic knowledge of Windows 2003 Active Directory structure, MS Exchange 2003, and File/Print Server.
  • Proficiency in performing IMACD (Installation, Move, Add, Change, and Disposal) Services for Data Center network equipment.
  • Hands-on experience in large/medium enterprise Data Centers or hosting sites containing Servers, Storage, and Network devices.
  • Fluency in the local language and mandatory communication ability in English.
  • Solid experience in Network area.
  • Please submit résumé in English.

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