Customer Program Manager

1 semana atrás


Rio de Janeiro, Rio de Janeiro, Brasil Cisco Systems Tempo inteiro
Within CX, our program managers are key.

They guide the new world class products and technologies crafted by our development teams into our customer's production environments, ensuring outstanding relationships with our customers.


Responsibilities include:

  • Lead and manage endtoend program delivery by delivering on contractual requirements, revenue and profitability targets while maintaining an excellent customer experience
  • Ensures accurate Scope and Change Management processes are adhered to, leads change management handling between customer, partner & account teams
  • Identify project staffing requirements, drive staffing across Cisco CX functions and coordinate project stakeholders to drive delivery excellence by delivering target cost, schedule, quality
  • Own accurate forecasting, tracking, and reporting on project costs and revenues
  • Establish and maintain excellent relationships with stakeholders (Customer, Sales, Services, Business Units, Executives, etc.)
  • Communicates effectively with Executives and stakeholders(s) to identify needs and evaluate alternative business solutions and strategies
  • Identify further growth opportunities within customer environment and engages with sales partners for pursuit; as opportunities warrant, support scoping, cost modeling and margin analysis
  • Elicits partner feedback to appropriately gauge satisfaction and direction
  • Review Scope of Work and guide the bid pursuit team to adapt terms and conditions to Cisco's best interests to enhance revenue recognition and minimize risk
Who you are

Required skills:

  • Bachelor Degree in Business, Engineering, or Technology
  • Professional PMI certification PMP or equivalent
  • Certified Scrum Master (CSM)
- - 7years of experience in managing and leading large sophisticated projects and turnkey programs including budget

  • Customer Experience, Customer Success, Customer Project & Program Management experience
  • Excellent client management, high personal impact, ability to work externally with customers and Cisco organization to align priorities, resources, and handle conflict between partners
  • Outstanding written, verbal, presentation and negotiation skills
  • Understanding of software development lifecycle and delivery methodology, including Agile based PM frameworks.
  • Familiarity with Service Provider technology, SDWAN, Automation and Cisco products is helpful
U.S. employees have

access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.


Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components.

For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%.

Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
  • Customer Success Manager

    1 semana atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Carrot Fertility Tempo inteiro

    The Role:Carrot is seeking a Customer Success Manager to support new and existing Carrot customers, helping to drive retention, increase member engagement, and maintain high levels of customer satisfaction. The Customer Success Manager acts as a trusted advisor to HR benefits leaders, helps communicate the value of the Carrot product, and responds to...

  • Customer Success Manager

    1 semana atrás


    Rio de Janeiro, Rio de Janeiro, Brasil M&O Partners Tempo inteiro

    M&O Partners is a leading distributor and agent for international equipment manufacturers for the energy industry.Our Client is hiring:FutureOn is a leading provider of digital solutions tailored for the energy industry, specializing in the oil and gas sector. Their flagship product, FieldTwin, enables companies to create and manage digital twins of their...

  • Customer Success Manager

    1 semana atrás


    Rio de Janeiro, Rio de Janeiro, Brasil EBSCO Industries, Inc. Tempo inteiro

    EBSCO International is the international operations group of EBSCO Information Services (EIS). EIS provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users....

  • Customer Success Manager

    1 semana atrás


    Rio de Janeiro, Rio de Janeiro, Brasil M&O Partners Tempo inteiro

    M&O Partners is a leading distributor and agent for international equipment manufacturers for the energy industry. Our Client is hiring: FutureOn is a leading provider of digital solutions tailored for the energy industry, specializing in the oil and gas sector. Their flagship product, FieldTwin, enables companies to create and manage digital twins of their...

  • Customer Success Manager

    2 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Estado do Rio de Janeiro, Brasil M&O Partners Tempo inteiro

    M&O Partners is a leading distributor and agent for international equipment manufacturers for the energy industry. Our Client is hiring: FutureOn is a leading provider of digital solutions tailored for the energy industry, specializing in the oil and gas sector. Their flagship product, FieldTwin, enables companies to create and manage digital twins of their...


  • Rio de Janeiro, Rio de Janeiro, Estado do Rio de Janeiro, Brasil M&O Partners Tempo inteiro

    M&O Partners is a leading distributor and agent for international equipment manufacturers for the energy industry. Our Client is hiring: FutureOn is a leading provider of digital solutions tailored for the energy industry, specializing in the oil and gas sector. Their flagship product, FieldTwin, enables companies to create and manage digital twins of their...

  • Customer Success Manager

    3 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Estado do Rio de Janeiro, Brasil M&O Partners Tempo inteiro

    M&O Partners is a leading distributor and agent for international equipment manufacturers for the energy industry. Our Client is hiring: FutureOn is a leading provider of digital solutions tailored for the energy industry, specializing in the oil and gas sector. Their flagship product, FieldTwin, enables companies to create and manage digital twins of their...


  • Rio de Janeiro, Rio de Janeiro, Brasil Sys Manager Tempo inteiro

    A Sys Manager reconhece a importância da diversidade e inclusão no ambiente de trabalho e está comprometida em promover oportunidades iguais para todos os profissionais. Com o objetivo de fortalecer a presença feminina em nossa equipe, estamos lançando o Programa de Vagas Afirmativas para Mulheres em Tecnologia. Acreditamos que a diversidade de...


  • Rio de Janeiro, Rio de Janeiro, Brasil Intuitive Tempo inteiro

    Job DescriptionPrimary Function of the Position The Customer Trainer will report directly to the Director or Training Manager for their region.This training professional will deliver da Vinci System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties including urology,...

  • Clinical Manager

    1 semana atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Fresenius Medical Care Tempo inteiro

    Level Description'Management' Leveling Guide consists of jobs with the responsibility, accountability, and decision-making authority to develop and implement strategies, initiatives, policies, and programs. The labels of Supervisor, Manager, Director, etc., are not limited to a distinct level (i.e., not all Senior Managers are level XX)- these are rough...

  • General Project Manager

    1 semana atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Empregara Tempo inteiro

    Job Title:General Project ManagerJob Description: The GPM (General Project Manager) is responsible for the overall management of the projects, including liaising with customers, coordinating and supervising team members, and overseeing project implementation (strategy, progress, cost, quality performance, etc.).Focus on customer relationship development &...

  • Customer Success

    1 semana atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Buscarvagas - Empregos E Consultoria Brasil Tempo inteiro

    Atribuições:Acompanhar o ciclo de vida do cliente e executar ações para levá-lo ao sucesso;Realizar follows up proativos com clientes para incentivar o uso da plataforma;Zelar pelo sucesso dos clientes, trabalhando em conjunto e mediando interações com demais áreas da empresa para solucionar atritos;Realizar reuniões via videoconferência com o...

  • Roll-Out Manager

    1 semana atrás


    Rio de Janeiro, Rio de Janeiro, Brasil The BIG Jobsite Tempo inteiro

    Responsibilities:The Roll-out Manager is the key interface to the customer and subcontractor about the delivery progress project, in cooperation with and reports to the Project Manager. Create, maintain, and control the roll-out plan, ensure the activities meet the customer's requirement (scope, milestones, quality), including site survey, installation,...


  • Rio de Janeiro, Rio de Janeiro, Brasil Intuitive Surgical Tempo inteiro

    Job DescriptionPrimary Function of the PositionThe Customer Trainer will report directly to the Director or Training Manager for their region. This training professional will deliver da Vinci System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties including urology,...

  • Business Integrity Manager

    1 semana atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Infopulse Tempo inteiro

    Infopulse Brazil is inviting talented professionals to join our project as a Business Integrity Manager for our long-standing client BICS in our Rio office.Join the team of our customer BICS - a global telecommunications enabler with a physical network covering the entire globe Grow your expertise through interacting with Alevel mobile carriers from all over...

  • Customer Success

    1 semana atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Buscarvagas - Empregos E Consultoria Brasil Tempo inteiro

    Atribuições:Acompanhar o ciclo de vida do cliente e executar ações para levá-lo ao sucesso;Realizar follows up proativos com clientes para incentivar o uso da plataforma;Zelar pelo sucesso dos clientes, trabalhando em conjunto e mediando interações com demais áreas da empresa para solucionar atritos;Realizar reuniões via videoconferência com o...

  • Customer Success

    1 semana atrás


    Rio de Janeiro, Rio de Janeiro, Brasil BuscarVagas Tempo inteiro

    Atribuições:Acompanhar o ciclo de vida do cliente e executar ações para levá-lo ao sucesso;Realizar follows up proativos com clientes para incentivar o uso da plataforma;Zelar pelo sucesso dos clientes, trabalhando em conjunto e mediando interações com demais áreas da empresa para solucionar atritos;Realizar reuniões via videoconferência com o...

  • General Project Manager

    2 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Estado do Rio de Janeiro, Brasil Tangent International Tempo inteiro

    Job Title: General Project ManagerJob Description: The GPM (General Project Manager) is responsible for the overall management of the projects, including liaising with customers, coordinating and supervising team members, and overseeing project implementation (strategy, progress, cost, quality performance, etc.). Focus on customer relationship development &...


  • Rio de Janeiro, Rio de Janeiro, Brasil Dynatrace Software Gmbh Tempo inteiro

    As a Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships and technical strategy with Dynatrace's strategic customers. A large percentage of your customers you engage with will include Enterprise & Strategic customers from a Dynatrace spend perspective as well as customers who are part of the Enterprise...

  • Sales Manager

    1 semana atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Founder Consulting Tempo inteiro

    Sales ManagerSelling grain cleaning equipment to farmers. Major sales to date America, plan to Canada, Europe, South America.To continue growing we are seeking the top sales managers, strong team players with desire for ambitious personal achievements.Work in the U.S. time zone and the U.S. marketResponsibilities: The Sales Manager is accountable for the...