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Customer Trainer, Latin America
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Job DescriptionPrimary Function of the Position The Customer Trainer will report directly to the Director or Training Manager for their region.
This training professional will deliver da Vinci System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties including urology, gynecology, general surgery and cardiothoracic surgery.
The Customer Trainer will be actively involved in the continuous improvement of training programs and provide support for customer training, engineering and training research initiatives.
Essential Job Duties Conduct da Vinci Surgical System training programs for surgical teams at designated training centers and remote centersLead and support Specialized training programs and Society events.
This includes supporting the needs of the surgeon educators and course participantsConduct surveys to gather data and measure program effectivenessAct as subject matter expert for internal projects, as neededNew product developmentTraining material/ protocol developmentTraining research initiativesWork with the Training team in a creative, dependable, and flexible manner to improve existing training programsTrain the sales force to conduct in-services and system technology skills development activities with customers on new and established productsOccasional support of the da Vinci System in a hospital operating roomSupport da Vinci Surgical System troubleshooting and maintenance at the training centerManage training center logistics, inventory and training calendarsMaintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessoriesSupport positive relationships between external training center personnel and ISI managementContribute to the organization's quarterly goal achievementsDevelop competency in the following:da Vinci System Technologyda Vinci System applications and advanced technologyOR EfficiencyTraining Pathway processTraining/coaching techniques/methodologies#J-18808-Ljbffr
