Channel Partner Support Rep, II

1 semana atrás


São Paulo, São Paulo, Brasil Zebra Tempo inteiro

Remote Work: Hybrid

Overview: At Zebra, we push the boundaries to shape the future of work, reinventing how businesses operate and driving progress in society. Join our community of changemakers and innovators at the forefront of business, where we develop cutting-edge technologies and solutions to enhance visibility, connectivity, and intelligence for better business outcomes. At Zebra, you'll be valued and respected as you carve your path to a rewarding career, with opportunities to learn, lead, and contribute to causes that matter globally.

The primary responsibility of the Channel Partner Support Representative II is to serve as the main point of contact for partners participating in the PartnerConnect program. This role involves providing support for program tools, systems, and processes, handling inquiries, and ensuring partner training and access.

Responsibilities:
  • Provide a central contact point for partners and sales team inquiries related to the PartnerConnect program
  • Resolve partner, distributor, and sales team inquiries through phone, email, and chat
  • Collaborate with internal teams to address non-program related inquiries
  • Proactively engage partners to ensure compliance
  • Assist partners with tool access and navigation
  • Manage Deal Registration administration and issue troubleshooting
  • Support partner onboarding and offboarding
  • Handle partner account setup and maintenance
  • Troubleshoot and resolve PartnerGateway login issues
  • Participate in system testing
  • Deliver ongoing program requirements as needed
Qualifications:

Preferred Education: BA/BS degree in related field or equivalent experience

Preferred Work Experience: 1-2 years in customer support and administration

Key Skills and Competencies:

  • Team player
  • English Proficiency
  • Action oriented
  • Customer focused
  • Results driven
  • Strong problem-solving skills
  • Excellent time and task management
  • Knowledge of CRM/PRM systems
  • Proficiency in Excel, PowerPoint, and Salesforce
  • Channel program administration experience
  • Awareness of regional and cultural differences
  • Effective written and verbal communication skills
  • Confident telephone manner
  • Ability to multitask
  • Attention to detail and accuracy


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