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Field Services Senior Manager
3 meses atrás
Field Services Senior Manager - São paulo
Apply locations São Paulo, SP, Brazil time type Full time posted on Posted Yesterday job requisition id REQ556007
What success looks like in this role:
What success looks like in this role:
- Day to Day work: The Global Field Service Tower Lead role enhances customer satisfaction by ensuring effective contractual service delivery from Field Service and acts as an advocate for the account(s) assigned, while ensuring superior financial performance. The Global Field Service Tower Lead is closely aligned to the Service Delivery Executive/Service Delivery Manager and to the needs of the client. The role serves as an interface point for issues related to current services and is accountable for improvement opportunities in the Field (CSIIP). Additionally, the Global Field Service Tower Lead will be accountable for SLA, Cost and CSAT performance globally. Further, he/she will interface across the Service Towers around the globe, to deliver a solid experience to the customer.
- You will have opportunity to a ctively participates in client status calls
- Ensure continuous process improvements to support improved performance levels
- Responsible for account cost management as related to the FS operations (includes Logistics)
- Responsible for CSAT as it relates to Field services
- Ensure new services are supported consistently across Field Services, working closely with program manager of new projects, thus ensuring effective change management resulting in readiness for execution
- Manage and improve the costs of delivering Field Service
- Collaborate with Service Delivery Executive/Manager to ensure customer satisfaction and contractual service level attainment, while meeting financial goals
- Collaborate across Service Towers in handling and responding to client issues, account problem analysis and making requested service improvements
- Act as primary point of contact for Field Services' CSIIP activities to the client
- Serve as an the Field Service expert to the Program Management Office – Supports the Client Account Executive
- Tools and Technologies: Office/Oulook
- Team environment: You will be in charge of a m inimum of 10 people and Indirectly all the team in Brazil Field Services
You will be successful in this role if you have:
You will be successful in this role if you have:
- A minimum of a BA degree or equivalent experience
- Strong Field Service background with at least 5 years leadership experience
- Success in working in a global environment
- Demonstrated ability to lead a crossfunctional, multilocation team
- Excellent verbal/written communication skills, command of the English and Spanish language
- Business and Financial Acumen
- Ability to manage people effectively; strong leadership skills
- Demonstrated success in the management of projects
- Experience in the use of process design and reengineering techniques as well as project management methodology, including familiarity with strong ITIL concepts and best practices
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
Prompt 4). US job seekers can find more information about Unisys' EEO commitment here .
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