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Customer Experience Project Management Specialist
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Quer saber por que Rappi?
VEMOS OPORTUNIDADES onde outros veem problemas;
VEMOS PROXIMIDADE onde outros veem distância;
VEMOS ADRENALINA onde outros veem pressão.
Junte-se a uma equipe onde todos somos capazes de TUDO, onde todos temos as mesmas oportunidades, independentemente do sexo, raça, orientação sexual, religião, nacionalidade, idade, deficiência, formação ou experiência.
Você será responsável por:
O CX PMO Specialist é um membro central da organização da Experiência do Cliente do Rappi.
Essa equipe se envolve proativamente com stakeholders em toda a empresa para disseminar a voz do cliente, impulsionar a melhoria contínua e lançar novos recursos para impulsionar a retenção e o envolvimento dos usuários.
O candidato selecionado terá experiência no gerenciamento de desafios de negócios complexos e na condução de grandes iniciativas multifuncionais. Terá uma forte tendência para a ação, habilidades analíticas excepcionais, mentalidade estruturada e ótimas habilidades de comunicação, além de capacidade de aprender e compreender as métricas do negóciosResponsabilidades:
Conhecer métricas de Experiência do Cliente, entendendo o impacto dessas métricas no desempenho geral da empresa.
Analisar as oportunidades de melhoria da Experiência do Cliente e das métricas, dimensionar o impacto e desenhar planos.
Executar planos e fornecer as melhores práticas de gerenciamento de projetos para projetos novos e existentes.
Condução e suporte a vários projetos por meio de parcerias com equipes multifuncionais (produto, tecnologia, atendimento ao cliente, planejamento, treinamento, etc).
Pré Requisitos:
Graduação em Administração de Empresas, Engenharia e outras áreas afins.
Mais de 3 anos de experiência em gerenciamento de programas ou projetos trabalhando com equipes multifuncionais definindo e implementando iniciativas de melhoria de processos usando experiência em dados e métricas.
Vivência com impulsionamento de entrega de ponta a ponta e comunicar resultados a várias partes interessadas.Mais de 3 anos impulsionando a melhoria de processos, gerenciamento de projetos, roteiros e Gantt.
Inglês fluente, escrita e conversação.
Fortes habilidades analíticas e histórico de condução de análises de métricas de negócios e diagnóstico da evolução dessas métricas.
Habilidades de liderança, habilidades de resolução de problemas, priorização e lidar com ambiguidades.
Ótimas habilidades de comunicação:
histórico de construção de relacionamentos sólidos e conquista de confiança de colegas, líderes e equipes multifuncionais.
Proficiência em MS Office, Jira, Slack, Planilhas Google.
Precisa morar na capital paulista e estar disponível para um modelo de trabalho híbrido.
Desejáveis:
Masters degree
Power BI
SQL
Espanhol, escrita e conversação avançados.
Para mais informações, consulte nosso site e confira nossas avaliações no Glassdoor
Esperamos vocês com muita ansiedade e brilho nos olhos para juntos entregarmos a magia #Rappi
