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Customer Success Manager Brazil
3 meses atrás
Infraspeak - Dawn of a New Era**Our vision for
intelligence, together with an ever-ending search for
personalization, makes
Infraspeak a unique
Intelligent Maintenance Management Platform (IMMP) that helps thousands of teams every day.
We make our customers' life much easier. They can do more with their current resources; they deliver what's expected from them. They reach their goals.
Why? Because our platform truly reflects our motto
:
_Be Source of Good Life_
The time of software being just a repository of information is clearly over. That's why Infraspeak is not just a system of records.
It's a
system of intelligence that collects
data and transforms it
into real actions by using state-of-the-art technology and making it accessible to teams of all sizes.
intelligent platform works for our customers to
overcome today's
challenges and future-proof their operation
Yes, the future:
no matter how it looks
We were proudly born in
Porto, Portugal,
to the
world.
We are a fast-growing company that partners with customers from Asia to Europe to Africa to the Americas and builds with some of the world's most relevant investors.
We say that we have _limited resources_ we all do, right? but_unlimited ambitions_. Come help us grow and chase bigger wins
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We believe in meritocracy, holacracy and ownership
:
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We believe that only great teams can build great products and customers are part of our team
:
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We believe happiness is in the path, not at the end of it
:
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For us, simplicity is the ultimate sophistication thanks, Leo da Vinci
What are we building?:
As Customer Success Manager for the Brazilian & LatAm markets, you will be responsible for managing your own portfolio of customers making sure that they achieve the expected outcomes.
Experience with maintenance and CRM software is also valued.
What will you do?:
- Manage your own customer portfolio
- Partner with customers taking ownership right after they are active
- Become a trusted advisor to our customers by understanding strategic requirements and implementing solutions
- Ensure maximum satisfaction and success of customers in your portfolio
- Identify and leverage upselling and crossselling opportunities
- Collect feedback on the product and identify improvement opportunities
- Occasionally support sales teams with technical demos.
Who are we looking for?:
- Native Portuguese level and proficiency in Spanish (written and spoken)
- Great knowledge of English
- Passion for teaching, and a positive attitude toward issues and challenges
- Energy and enthusiasm for working with customers
- Hard work ethic and selfstarter mentality
- Availability to occasionally travel across the country and abroad
- Experience using CRM and Cloud software
- Prior knowledge of Technical Assistance, Facility Management, or Hospitality operations is preferred, but not a requirement
- Experience using maintenance management software is preferred, but not a requirement
- Experience with software implementation is highly valued
- Keep learning: constantly acquire new skills and don't be afraid of trying something new
- Contributor with insights from interaction with customers to help refine technical requirements.
- Effective communicator and team worker.
What do we offer?:
- Flexible working hours and remotefriendly culture
- Competitive salary and perks
- Modern office with everything you need, located in the center of Florianópolis
- A startup environment, where you will see the company (and yourself) grow beyond a dozen people to a worldwide reference in the field (some people call it ambition, we call it focus)
- A balanced work environment where you will have autonomy, responsibility, ownership, and freedom to make mistakes and to learn from them
- Regular events to promote knowledge sharing and team engagement.
