Product Operations Intern

2 semanas atrás

São Paulo, São Paulo, Brasil DiDi Global Tempo inteiro

Company Overview:

If you see technology as there to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in people who transform their paths through technology.

Technology that connects people who are good at what they do and which practices diversity to create and share those paths that we (as yet) do not even know about.

Our journey is in the smile of every talented person who brings revolution to the world from Brazil - whether with in-app transportation (99) or digital payments (99Pay).


To make life easier for millions of people every day, we are in the driving seat as part of DiDi Chuxing, the world's largest transport, and convenient platform.

And so, we can say, with great pride, that we are pioneers in creating solutions, starting in Brazil, that grow in scale and have positive impacts in a range of other countries.


Whether creating projects from scratch or continually improving our solutions, we like challenges that give us butterflies, and that's why we work with intensity, at a fast pace, with respect, collaboration, and partnership.

On this journey, we also create learning and strengthen ourselves in diversity as a fundamental aspect that makes us stand out for our growth day after day.


Team Overview:


As a member of the Product Operations team, you will have the opportunity to own the Brazil local product feature ideation and implementation process related to user experience from the beginning to the end.


You will be talking with all key business and support areas of Brazilian Operation about insights, analyses, user experience, and product feature ideas.

You will also work with the Product and Development teams in China to define the user journey, breakdown business pain points, idealize feature details, and finally implement great features to impact millions of passengers and drivers of 99 Apps

Role Responsibilities:

  • Synthesize insights from surveys, focus groups, usability Tests, and all other possible channels to identify product improvement opportunities;
  • Develop hypotheses and validations to estimate the feature impact so that your idea can be prioritized and implemented
  • Follow closely the development process and identify the key milestones and risks so that they can be aligned between the main stakeholders;
  • Manage the feature testing and launching process with the product and local teams, understand the impact and risks of each feature, and align them with the teams involved.
  • Develop trustful relationships with all company stakeholders, including Chinese product teams, Brazilian Operations, Growth & Marketing, Customer Support, Safety, Anti Fraud, Legal, Finance, etc.

Role Qualifications:
- have empathy for the Users and be passionate about using the product to solve their pain points and improve their experience.
- have strong analytical skills, are able to use data to support your arguments. Be able to map and identify, measure, and be able to present the potential gain and impact of product improvements of features.
- have an ownership mindset to be the person responsible for all the initiatives under your scope.
- have excellent communication and influential skills to interact with internal and external stakeholders.
- are comfortable with quantitative analysis and fluent in Excel and Google suite.
- being able to communicate with English is mandatory (Constant interactions with English-speaking teams in Brazil and China).
- having SQL, A/B Testing, and design-thinking process knowledge will be the differential for your success

EEO Statement:

You'll love working at DiDi because

  • We create customer value
  • We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.


 We are datadriven
  • We are strong believers in making informed decisions, that's why we are datadriven. We can better navigate the business landscape strategically by analyzing valuable metrics.
  • We believe in Winwin Collaboration
  • Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
  • We believe in integrity
  • Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
  • We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
  • We believe in Diversity and Inclusion
  • Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion


Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.

We practice inclusion, plurality, and resp

  • Product Operations Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil Uber Tempo inteiro

    About the RoleThe fundamental goal of Product Operations is to maximize the value ensure we create the right products to move our business forward. To achieve this goal, we work closely with cross-functional partners across Operations, Marketing, Product and many more, to identify and prioritize new business needs/opportunities, rollout new products or...

  • Product Operations Intern

    2 semanas atrás

    São Paulo, São Paulo, Brasil DiDi Global Tempo inteiro

    Company Overview: If you see technology as there to smooth your path in life, our team does too: Your Path, Our Journey.We believe in people who transform their paths through technology. Technology that connects people who are good at what they do and which practices diversity to create and share those paths that we (as yet) do not even know about. Our...

  • Product Operations Manager, Safety

    2 semanas atrás

    São Paulo, São Paulo, Brasil Uber Tempo inteiro

    About the Role:The fundamental goal of Product Operations is to improve the value ensure we build the right products to move our business forward. To achieve this goal, we work closely with cross-functional team members across Operations, Marketing, Product and many more, to identify and prioritize new business needs/opportunities, rollout new products or...

  • Head of Product Operations

    2 semanas atrás

    São Paulo, São Paulo, Brasil Sinch Tempo inteiro

    With presence in more than 50 countries, whether you know us or not, you've definitely used our tech. We reach every phone on earth, with over 147 billion conversations every year.Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 3,000...

  • Product Operations Manager, Grocery

    2 semanas atrás

    São Paulo, São Paulo, Brasil Uber Tempo inteiro

    About the Role As a Product Operations Manager for the Delivery Experience team in Uber Grocery & Retail you'll play a key role in transforming Uber Eats from a food delivery product to one that helps customers get anything they want from local merchants. Today, we're focused on the grocery, convenience, alcohol, and pharmacy sectors, but this team has...

  • Product Operations Associate

    1 semana atrás

    São Paulo, São Paulo, Brasil Belvo Tempo inteiro

    [Full Time] Product Operations Associate at Belvo (United States) | BEAMSTART Jobs Product Operations AssociateBelvo United States Date Posted03 Nov, 2022 Work LocationSão Paulo, Brazil, United States Salary OfferedNot Specified Job TypeFull Time Experience RequiredNo experience required Remote WorkYes Stock OptionsNo Vacancies1 available A little bit...

  • Operations Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil HSBC Tempo inteiro

    Job descriptionThe Operations Manager is responsible for managing and leading the operations processing of some products and part of the team supporting them in the trade lifecycle activities which include but is not limitted to Trade Validation, Confirmation and Affirmation, Pre-matching, Settlement, Reconciliations, among others;The Operations Manager is...

  • Sr. Staff, Product Operations

    2 semanas atrás

    São Paulo, São Paulo, Brasil MetaMap Tempo inteiro

    We're living at the dawn of a borderless world, but most people still don't have the tools needed to engage in critical high-trust services including everything from access to financial services, to sharing assets in peer-to-peer marketplaces, and even managing talent. At MetaMap, our work is centered on addressing this gap by building an identity data...

  • Product Marketing and Operations Manager, Ads

    2 semanas atrás

    São Paulo, São Paulo, Brasil TikTok Tempo inteiro

    ResponsibilitiesByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTokWhy Join UsAt TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more...

  • Commerce Senior Product Operations

    2 semanas atrás

    São Paulo, São Paulo, Brasil TikTok Tempo inteiro

    ResponsibilitiesTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, São Paulo, Jakarta, Seoul and Tokyo.At TikTok, our people are humble, intelligent, compassionate and creative. We create to...

  • Product Marketing and Operations Manager, Partner

    2 semanas atrás

    São Paulo, São Paulo, Brasil TikTok Tempo inteiro

    ResponsibilitiesTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.Why Join UsAt TikTok, our people are humble, intelligent, compassionate and creative. We create to...

  • Aliexpress Product Operations Sao Paulo

    2 semanas atrás

    São Paulo, São Paulo, Brasil Alibaba Tempo inteiro

    Basic InfomationDepartment:Alibaba GroupDegree:BachelorWork Experience:3 year About AE: Launched in 2010, AliExpress is a global marketplace targeting consumers around the world and enabling them to buy directly from manufacturers and distributors in China and around the world. In addition to the global Englishlanguage version, the AliExpress platform is...

  • Head Cross Product Services

    2 semanas atrás

    São Paulo, São Paulo, Brasil HSBC Tempo inteiro

    The Operations Senior Manager is responsible for managing and leading the MSS Cross Product Operations team supporting them in activities which include but is not limitted to Markets Treasury support related to Cash Flow Management/Actual x Forecast, Reserve Account monitoring, Payment Orders release, Collateral Management support, Production of daily...

  • Product Operations Manager

    Há 3 dias

    São Paulo, São Paulo, Estado de São Paulo, Brasil Fastmarkets Tempo inteiro

    Fastmarkets is an independent commodity pricing and information organisation with over 600 staff. We are fuelled by values that bring us all together and are united by a collective passion to make a difference. We are supported by a working model that is based ona hybrid approach that allows each of us to balance home and office working while...

  • Operations Lead

    1 semana atrás

    São Paulo, São Paulo, Brasil Shopee Tempo inteiro

    DepartmentOperations- LevelExperienced (Team Lead)- LocationBrazil - São PauloThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

  • People Operations Leader

    2 semanas atrás

    São Paulo, São Paulo, Brasil General Electric Group Tempo inteiro

    Job Description SummaryJob DescriptionSummary: Reporting to the Head of People Operations for GE Vernova, this role will be responsible for 'end to end' People Operations service delivery across LatinAmerica including service performance, compliance, and continuous improvement through standard LEAN work. This role will be the responsible for leading and...

  • Sales Operations Intern

    Há 2 dias

    São Paulo, São Paulo, Brasil Swiss Re Tempo inteiro

    We are looking for a proactive, highly motivated and result oriented Intern to add to the Life & Health LatAm Sales Operations team within Reinsurance in São Paulo.About the Role: In this role, you will help the team providing support to Swiss Re's L&H Sales Operations Team, covering the Life and Health Business Portfolio of Latin America markets. Your key...

  • Payments Operations

    2 semanas atrás

    São Paulo, São Paulo, Brasil JPMorgan Chase Bank, N.A. Tempo inteiro

    Payments Operations Associate (601)J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build...

  • Sales Operations Intern

    Há 1 mês

    São Paulo, São Paulo, Brasil Swiss Re Tempo inteiro

    We are seeking a proactive, highly motivated, and result-oriented Intern to join the Life & Health LatAm Sales Operations team at Reinsurance in São Paulo.About the Role:In this position, you will assist the Swiss Re's L&H Sales Operations Team in handling the Life and Health Business Portfolio of Latin America markets.Your main responsibilities...

  • Sales Operations Intern

    4 semanas atrás

    São Paulo, São Paulo, Brasil Swiss Re Tempo inteiro

    We are seeking a proactive, highly motivated, and result-oriented Intern to join the Life & Health LatAm Sales Operations team at Reinsurance in São Paulo.About the Role:In this position, you will assist the Swiss Re's L&H Sales Operations Team in handling the Life and Health Business Portfolio of Latin America markets.Your main responsibilities...