Customer Service Rep Iii

2 semanas atrás

São Paulo, São Paulo, Brasil Ashland Tempo inteiro
Ashland do Brasil Ltda

Você é o tipo de pessoa curiosa, que está sempre pensando, criando, buscando e consertando? Que precisa entender como as coisas funcionam e depois descobrir como elas podem funcionar melhor? Você é um solucionador apaixonado e persistente que adora trabalhar com outras pessoas que compartilham sua motivação? Você é positivo, criativo e engenhoso? Você está sempre resolvendo?


Se você respondeu sim para maioria das perguntas anteriores, então gostaríamos de conhecê-lo e apostamos que você também gostaria de nos conhecer.


A Ashland está com uma excelente oportunidade para um(a/e) ANALISTA DE CUSTOMER SERVICE para trabalho em modelo híbrido em nossa unidade em SÃO PAULO, SP.

Na Ashland você terá a oportunidade de se desenvolver, trabalhar em uma das maiores empresas de especialidades químicas do mundo e se tornar um profissional solucionador de sucesso

VemSerAshland #AlwaysSolving


O que buscamos em você?- Ensino superior completo.- Inglês intermediário/avançado.- Espanhol será diferencial.- Perfil colaborativo com uma abordagem positiva e ativa.- Senso de urgência.- Conhecimento em ERP, SAP será diferencial.- Proficiência em Microsoft Office (Word, Excel, PowerPoint, Teams e Outlook) e habilidade em navegar em sistemas internos.


Suas Principais Funções Serão:

  • Executar o atendimento aos clientes e suporte para o time Comercial, analisando e acompanhando as transações comerciais desde a solicitação do cliente, entrega do produto e pos vendas, avaliando e viabilizando a possibilidade de atender os clientes com excelência, garantindo a satisfação e concentrandose em atingir as metas estipuladas.
  • Responsável pelo recebimento dos pedidos de compra dos clientes, fazendo a crítica quanto a preço, prazo de pagamento, quantidade e cadastro do cliente.
  • Liberar e programar o faturamento.
  • Executar e analisar relatórios relacionados a carteira de pedidos, consultas de clientes, reclamações, problemas de entrega/serviço e motivos para devoluções de produtos.
  • Responsável pelo pos vendas quanto a possíveis rupturas de entrega, intermediando para resolução, além de processamento de notas de crédito e ordens de retorno.
  • Interface entre as áreas internas (Comercial, Supply Chain, Financeiro, Crédito, Logistica) para garantir a excelência na vida do pedido até a entrega do produto aos nossos clientes.
  • Garantir que os sistemas estejam atualizados com as informações mais recentes sobre disponibilidade de produtos, data de entrega prevista, alterações de preços, entregas retidas por excesso de limite de crédito e outros.
  • Solicitar cadastro de novos clientes e manter os cadastros atualizados.
  • Comunicarse proativamente com os clientes sobre possíveis problemas nos pedidos.

O Que Iremos Te Oferecer:

  • Remuneração competitiva em relação ao mercado.
  • Assistência Médica, Vale Refeição e Alimentação, Seguro de Vida, PLR conforme atingimento de metas, Day Off no Aniversário, Early Friday.


At Ashland our vision is to be a leading, global specialty chemicals company whose inspired and engaged employees add value to all we touch.

In fact our people, employees, customers and vendors define who we are. They are the driving force behind everything we do.


Not only do we value our customers but we value our employees, and we work to offer them a dynamic and challenging environment.

We hold ourselves to high standards at Ashland, and we value integrity and honesty.

Ashland has a history of attracting the best people and keeping them

The reasons are simple:

industry competitive salary and benefits, pay-for-performance incentive plans and a diverse work environment where employees feel challenged and valued.

People come to Ashland and stay. As a growing Fortune 500 specialty chemicals company, we offer opportunities for development and advancement throughout our global organization. Our values define who we are and what we care about as a company.

If you are looking for a relationship with a company instead of simply a job, this may be a great fit.

Ashland is proud to be an Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Gender Identity/Sexual Orientation.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability

NOTE:

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have a signed recruiting agreement in place to fill a specific position.

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