Travel Consultant

2 semanas atrás


São Paulo, São Paulo, Brasil BR 500 Assessoria Tecnica Atene Brazil Tempo inteiro
We are looking for a Visa Consultant who will support the visa requests from Brazil to other countries.

DUTIES AND RESPONSIBILITIES:

  • Carrying out volume casework for assigned countries, including case initiation, case assessment, provision of advice on applicable rules and procedures, case preparation and submission, monitoring progress, and follow up on completion.
  • Acts as a dedicated point of contact for clients, providing highly personalized services that meet client needs. Takes ownership of client relationships and provides clients with informed advice that reflects best practices and compliance. Conducts a regular review of accounts, assists with training for corporate clients
  • Works closely and seamlessly with Network Partner/Attorney, where applicable, to support client needs within casework to coordinate strategy, hold assessment and introductory calls, review materials and case product, align on processing and case updates
  • Using sound judgment in assessing client risk and escalating potential issues to senior management in a timely manner.
  • Taking care to consider alternatives and delivering appropriate decisions with mínimal senior management involvement.
  • Monitoring visa expiry dates and alerting the client appropriately.
  • Ensuring that the appropriate client records are established and maintained and that key correspondence and documentation is saved into the client efile.
  • Ensuring that all work undertaken is in scope, is billed promptly on completion, and that additional fees are agreed upon in advance for additional services. Ensuring that the use of the corporate credit card is recorded in an accurate and timely fashion and within the associated case, where applicable. Listens intently to the client's needs to ensure that these needs are met and anticipating customer needs, offering proactive advice. Remaining updated on industry events/circumstances that may be relevant to the client.
  • Communicating regularly with clients to build a strong relationship while focusing on business needs and ensuring that client service review meetings are held regularly, with formal agendas and presentations
  • Attend client meetings, telephone & video conferences/ webinars as required.
  • Identifying, pursuing, and generating new business leads, ensuring that work is profitable.
  • Utilizing resources and researching complex cases/scenarios.
  • Recommending improvements in work procedures, policies, or systems in area of assigned responsibility.
  • Global Diversity and Integrity Ensuring the client receives appropriate news updates and alerts.
  • To undertake all other reasonable duties as requested.

REQUIRED EDUCATION AND EXPERIENCE
Bachelor's degree in a related field, plus experience in supporting visa requests from Brazil to several other countries.
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