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Customer Care Administrator
3 meses atrás
Duties and Responsibilities:
Delivering customer service that is best, focusing on continuous improvement, speed and proficiency of internal processes as well as maintaining accurate information in our internal systems will be key to the success of this roleRespond to all customer complaints and Inquiries, telephonically and on social mediaPost all complaints onto customer care group, follow up until resolvedUpdate group reportsRespond to all social media reviews (Facebook, Google & Twitter)Call customer and filter complaints before they reach stores dailySend emails to stores and customers dailyDeliver the mechanisms that support all aspects of the customer's journeyFocus on obtaining a solution for a query within time constraintsConfidentlyhandle a wide range of queries / exceptions from our customers, colleagues, and external industry partiesEnsure all customer communications are of thehighestqualityContinually highlight opportunities for improvements to our processes
Requirements:
Qualification in Administration1-2 years working experienceExperience in social media will be advantageousMust be computer literateExcellent customer service skillsExcellent command and use of English, both written and VerbalAttention to detailAble to navigatethrough various systems at onceGood attendance and performanceSkills Must be organized with good time management skillsMust be able to work independently as well as in a teamMust have a proactive approach, problem solving and learning new skillsAbility to priorities effectivelyExcellent communication skills, Verbal & WrittenStrong data entry skills and attention to detailReliable and timeous
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