Sales Manager

3 semanas atrás

Natal, Rio Grande do Norte, Brasil MTN Tempo inteiro
Job Description

About the Role

We are seeking a highly skilled and experienced Sales Manager to join our team at MTN. As a Sales Manager, you will be responsible for leading a team of sales account managers in the development and expansion of opportunities, and reinforcing existing relationships with our customers.

Key Responsibilities

  • Driving Business Growth
    • Develop and execute sales strategies and tactics that maximize business opportunities within customer environments.
    • Increase solution sales by offering clients value-added services.
    • Grow monthly recurring revenue and achieve current year sales targets.
    • Ensure maximization of existing contract values by increasing wallet share.
    • Maintain customer base by ensuring client issues have been taken care of.
    • Reduce churn.
    • Expand product offerings to more customers.
    • Sell more value-added products into customer base.
    • Acquisition of new logos based on market opportunities and reduce churn in our base.
    • The Sales Manager will be responsible and accountable for an annual sales revenue target with significant growth in subsequent years.
    • Along with sales planning, this position is responsible for accurate sales forecasting.
  • Providing Exceptional Client Experience
    • Ensure delivery of exceptional client experience.
    • Conduct regular surveys to monitor client satisfaction.
    • Assist and resolve billing issues.
    • Assist with customer call tickets.
    • Assist with internal departments ensuring a good overall client experience.
  • Ensuring Operational Excellence
    • Planning and delivery of a business plan.
    • Alignment of all sales activities undertaken in the unit.
    • Achieve forecast accuracy.
    • Provide input into reviewing organizational activities and assist in recommending corrective actions if necessary.
    • Implement the action plans from the sales strategy and ensuring efficiency of process in all areas.
    • Ensure continuous improvement and innovation at process and procedure level within all MTN Business operational departments.
  • Reporting
    • Identify relevant information and data for reporting purposes during departmental meetings.
    • Provide daily, weekly and monthly reports on all activities of the section.
    • Feedback on any client issues as soon as they arise and resolve.

Requirements

  • Education: Minimum of a 3-year degree/diploma in commerce (financial/marketing/communication) or related.
  • Experience: Minimum of 5 years' experience in an area of specialization; with experience in supervising/managing others. Experience working in a medium to large organization.
  • Minimum 5 years experience in managing, leading sales account teams.
  • Minimum 5 years leading a sales team with set targets in the telecommunications space.
  • Sales experience within telecommunications and specific examples of closing large, strategic deals.
  • Must have both - the sales skills and technical knowledge to make presentations and lead customer discussions to advance the sales process.
  • Strong sales leadership skills in a teaming environment.
  • Requires understanding of buying cycles and developing customer relationships.
  • Understanding a broad range of company technologies and offerings is required.
  • Strong skills in competitive sales and protecting the installed base as well as creating new opportunities is essential.
  • Must have the ability to deliver business value to the account and build on customer relationships.
  • Experience in public sector is essential.

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