Retail Store Manager

2 semanas atrás

Natal, Rio Grande do Norte, Brasil Toys R Us And Babies R Us South Africa Tempo inteiro

Job Summary

We are seeking a highly motivated and experienced Retail Store Manager to join our team at Toys R Us And Babies R Us South Africa. As a key member of our management team, you will be responsible for leading our retail store operations, driving sales growth, and delivering exceptional customer service.

Key Responsibilities

  • Meet sales targets and deliver outstanding customer service while effectively planning, organizing, and controlling all retail store operations in accordance with company standards and procedures.
  • Achieve growth and hit sales targets by successfully managing, mentoring, and leading staff.
  • Interact with sales merchandisers, representatives, and regional managers to evaluate sales strategy and results.
  • Enforce and implement exceptional customer service to give customers a WOW experience.
  • Attend to the unique and individual shopping needs of each customer and always put the Customer first.
  • Develop, motivate, and inspire respective teams in an ENTHUSIASTIC manner.
  • Maintain store staff job results by recruiting, coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
  • Authorize all work schedules (including but not limited to work, break, and leave).
  • Ensure continuous training and development of all staff, consistently carrying out training.
  • Schedule and assign employees and follow up on work results.
  • Handle customer complaints in a calm and professional manner.
  • Manage and control all daily store operations to maximize sales turnover while keeping store expenses within allocated budgets and managing stock.
  • Minimize all controllable expenses and costs.
  • Protect company assets and minimize all shrinkage, damages, and theft.
  • Execute physical plans/actions to achieve desired sales results and sales turnover, including motivating staff to do so.
  • Retain records of all stock and financial transactions.
  • Conduct daily floor walks and initiate warehouse and/or overstock replenishments and face-ups.
  • Implement, monitor, and enforce all SOPs.
  • Maintain company merchandise and housekeeping standards.
  • Coordinate and manage all key service providers in line with company expectations (including but not limited to guarding, security, cleaning, and logistics).
  • Enforce effective and efficient implementation of all sales promotions (including but not limited to road shows, center management liaising, etc.).
  • Identify marketing opportunities and communicate to all relevant parties.
  • Ensure promotions are executed timeously and planned in advance.

Requirements

  • Matric Certificate.
  • Must have own or reliable transport to be able to work shifts.
  • Minimum of 3 years' experience within a Retail Environment, including 2 years of Management experience.

Benefits

  • Provident Fund.
  • Discretionary Bonus.
  • Incentive Bonus.
  • Shrinkage Bonus.
  • Sales Bonus.

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