Brazil Customer Success Manager

1 semana atrás

São Paulo, São Paulo, Brasil Khan Academy Tempo inteiro

ABOUT KHAN ACADEMY

OUR COMMUNITY
Our students, teachers, and parents come from all walks of life, and so do we. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger. We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve. We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional.

KHAN ACADEMY BRAZIL


Khan Academy Brazil aims to deliver a world class user experience to learners that is locally relevant with content, programs, and resources for teachers, schools, and districts.

Our platform is a supplemental educational digital resource that offers interactive activities based on mastery-based learning for K-12 grades covering Math, Portuguese, and Science, all aligned to BNCC.

We serve more than 6 million learners across our websites, apps and youtube channels and our goal is to scale the impact of our platform by focusing on partnerships with public districts in Brazil.


ABOUT THE ROLE


Khan Academy Brazil is seeking a Brazil Customer Success Manager who is excited to join a small team working on a big goal: helping school systems implement Khan Academy to support student learning.

In this role, we're looking for someone who enjoys working with new technologies to empower educators and drive student learning.

Applicants should be ready & excited to translate the core skill set of customer success management to an education context & should be equally comfortable having conversations with members of schools team as well as leaders of curriculum & instruction, technology & classroom teachers.

Technical problem-solving, relationship management & relational intelligence, empathy for school leaders & teachers, and excellent communication form the desired skill set for this role.


Your key responsibilities:

  • Work with school and state leaders to plan, roll out, and implement Khan Academy
  • Proactively identify ways to increase the success of teachers and students with our programs
  • Represent an indepth perspective of educator & student needs throughout the organization
  • Build capacity within the school system for a scalable and sustainable implementation
  • Analyze qualitative and quantitative data to inform program improvements
  • Implement processes that consistently generate high levels of school engagement
  • Navigate complex discussions with empathy and confidence, identifying nuanced customer needs & facilitating change management within systems to boost effective usage & satisfaction with Khan Academy's products & content
  • Use internal tools with fidelity & identify opportunities to improve usage over time
  • Drives improvements to school success playbooks over time by testing new ideas, measuring results, and collaborating closely with members across Khan Academy Brasil

ABOUT YOU

What you bring:

  • 5+ years of relevant work experience 3+ years of classroom teaching experience or districtlevel administrator at a K12 setting and 2+ years of customer success, account management, or educationfocused support experience preferred
  • Strong problemsolving skills and creative thinking to help school partners find ideal solutions
  • Deep understanding of teachers and school systems and a clear passion for education
  • Advanced collaboration skills you can work with multiple teams simultaneously and know how to coordinate dependencies between them without needing formal authority
  • Project management & prioritization experience and the ability to reliably execute & support dozens of school accounts simultaneously & efficiently
  • Strong data analysis skills you are skilled at working with qualitative and quantitative volumes of data, identifying trends, and drawing evidencebased conclusions
  • Portuguese and English proficiency
  • Permission to work in Brasil

You would be a great fit if you have:

  • Experience working with government partners
  • Experience using Khan Academy in the classroom with students
  • Strong coaching skills, including the ability to coach and mentor existing and new administrators, teachers and administrators
  • Excellent organizational skills ability to manage multiple tasks concurrently, from start to finish
  • Strong technology skills including ed tech tools, video recording software, live videoconferencing tools, & Microsoft Office Suite and Google Workplace tools
  • A high standard of professionalism and integrity, essential for handling sensitive information and making discretionary decisions
  • Residency or willingness and ability to relocate to São Paulo, demonstrating flexibility and commitment to the role

PERKS AND BENEFITS
We may be a non-profit, but we r

  • Brazil Customer Success Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil Khan Academy Tempo inteiro

    Introduza o cargo ou competência para procurar empregos relevantes Introduza a sua cidade ou código postal para mostrar empregos na sua localização Lar Empregos para Brazil Customer Success Manager ... Desculpe Desculpe, de momento não há resultados para a sua pesquisa.Por favor, tente outro termo de pesquisa. Empregos mais procurados Deseja...

  • Customer Success Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil Sky Consulting Inc Tempo inteiro

    Remote from BrazilAbout the Role:As a Customer Success Manager, you will be responsible for providing complete support to the customers on value realization, solution engineering and product adoption with the customer's system, retain and grow business by effective customer success management.What will you do:Drive the product adoption to help customer...

  • Senior Customer Success Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil Leanix Jobs Tempo inteiro

    Senior Customer Success Manager - Brazil BRL Ontem SAP LeanIX is looking for a Senior Customer Success Manager to join our growing team and guide customers through their journey with the company's suite of products. The Customer Success department is an integral team within SAP LeanIX, ensuring that our customers are not only retained but are empowered to...

  • Customer Success Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil Able Digital Tempo inteiro

    About the Role:As a Customer Success Manager (CSM) at Able.Talent, you will play a pivotal role in ensuring the success of our clients and candidates

  • Customer Success Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil Software Ag Tempo inteiro

    Introduza o cargo ou competência para procurar empregos relevantes Introduza a sua cidade ou código postal para mostrar empregos na sua localização Home Empregos para Customer Success Manager em São ... Desculpe Desculpe, de momento não há resultados para a sua pesquisa.Por favor, tente outro termo de pesquisa. Empregos mais procurados Deseja...

  • Customer Success Manager

    1 semana atrás

    São Paulo, São Paulo, Estado de São Paulo, Brasil Sky Consulting Inc. Tempo inteiro

    About the Role:As a Customer Success Manager, you will be responsible for providing complete support to the customers on value realization, solution engineering and product adoption with the customer's system, retain and grow business by effective customer success management.What will you do: - Drive the product adoption to help customer achieve their...

  • Senior Customer Success Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil Leanix Jobs Tempo inteiro

    SAP LeanIX is looking for a Senior Customer Success Manager to join our growing team and guide customers through their journey with the company's suite of products. The Customer Success department is an integral team within SAP LeanIX, ensuring that our customers are not only retained but are empowered to be successful.The ideal candidate will have a passion...

  • Customer Success Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil Sky Consulting Inc. Tempo inteiro

    About the Role: As a Customer Success Manager, you will be responsible for providing complete support to the customers on value realization, solution engineering and product adoption with the customer's system, retain and grow business by effective customer success management. What will you do: Drive the product adoption to help customer achieve their...

  • Customer Success Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil SAS Tempo inteiro

    :Customer Success Manager - HybridNice to meet youWe're the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to an Initial Public Offering (IPO) in 2024. If you're looking for a...

  • Brazil Customer Success Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil Khan Academy Tempo inteiro

    ABOUT THE ROLE Khan Academy Brazil is seeking a Brazil Customer Success Manager who is excited to join a small team working on a big goal: helping school systems implement Khan Academy to support student learning. In this role, we're looking for someone who enjoys working with new technologies to empower educators and drive student learning. Applicants...

  • Customer Success Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil Imperva Tempo inteiro

    Customer Success ManagerThe Opportunity:Do you want to build your career in one of the most innovative and growing industries within software?Imperva is the leading cybersecurity company, based in the heart of Silicon Valley with customers across the Fortune 500.Reporting directly to the Director of Customer Success Management, the Customer Success Manager...

  • Customer Success Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil Clevertap Tempo inteiro

    As a Customer Success Manager, you will be responsible for providing complete support to the CleverTap customers on value realization, solution engineering and product adoption with the customer's system, retain and grow CleverTap business by effective customer success management.What will you do: Drive the product adoption to help customer achieve their...

  • Customer Success Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil Qlik Tempo inteiro

    What makes us Qlik?**Qlik delivers the best in data, analytics, and AI technology, to help enterprises around the world drive value from their data. Our leading, AI-powered platform enables users to uncover insights that lead to better business decisions, faster.A Gartner Magic Quadrant Leader for 13 years in a row, Qlik is a values-driven organization, and...

  • Customer Success Manager Ii

    1 semana atrás

    São Paulo, São Paulo, Brasil Dynatrace Tempo inteiro

    Customer Success Managers are a key player in ensuring our customers achieve all of their goals as they utilize our solution. You will parter cross-functionally to drive the success of your customers utilizing Dynatrace.The world needs perfect software and Dynatrace works with some of the world's leading brands to deliver this, including Adobe, Samsung,...

  • Customer Success Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil Jampp Tempo inteiro

    We are looking for an outstanding Customer Success Manager to join our growing global Revenue Operations teamThe Revenue Operations team is responsible for working directly with our global customer-base, operating the business and executing each and every campaign as we leverage our technology in the best possible way. Our main goal is to deliver outstanding...

  • Customer Success Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil Software AG Tempo inteiro

    Our story goes beyond technology. We put people first - employees, customers, and partners. We build strong teams and cultivate relationships that last. We provide incomparable products, solutions, services, and technical excellence for our customers. We are a team of over 5,000 colleagues across 70+ countries who value inclusion, integrity, and innovation....

  • Manager, Customer Success

    1 semana atrás

    São Paulo, São Paulo, Brasil MongoDB Tempo inteiro

    MongoDB is looking for an experienced and results-oriented people leader to help grow our Customer Success program out of Austin, Dallas or Atlanta. You will play a key role in the growth and success of MongoDB, our customers and CS team members. Your team will be working directly with our customers, and you'll help develop an outstanding program in one of...

  • Senior Customer Success Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil LeanIX GmbH Tempo inteiro

    LeanIX is looking for a Senior Customer Success Manager to join our growing team and guide customers through their journey with the company's suite of products. The Customer Success department is an integral team within LeanIX, ensuring that our customers are not only retained but are empowered to be successful. The ideal candidate will have a passion for IT...

  • Senior Customer Success Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil LeanIX GmbH Tempo inteiro

    LeanIX is looking for a Senior Customer Success Manager to join our growing team and guide customers through their journey with the company's suite of products. The Customer Success department is an integral team within LeanIX, ensuring that our customers are not only retained but are empowered to be successful.The ideal candidate will have a passion for IT...

  • Customer Success Account Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil Microsoft Tempo inteiro

    Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive...