Bilingual Customer Care Specialist
1 semana atrás
Emplacement Victoria | Canada
Entreprise Worldline
Bilingual Customer Care Specialist - ISV
Location:
Victoria**
Salary: $51,500
Bilingual:
French and Engish
We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid.
And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers.
Together, we shape the evolution of payments.As a Bilingual Customer Care specialist, every day there is a wide variety of questions presented to you.
Answering these questions requires that you draw on your superior listening skills, to ensure you are able to identify the needs of our customers.
It is important that you have a solution-oriented mindset and can see the bigger picture in the customers' needs.The opportunity
First Line Merchant Support (70%)
- You will provide basic education on our platform: such as how the Merchant Portal works, how to view reporting, and sharing your understanding of our product suite.
- As the 'voice of our customers', you are always listening and ensuring you share this feedback with teams across the organization.
- You are responsible for troubleshooting with Merchants on firstline account management, and general processing questions.
Department Collaboration (20%)
- As an integral member of our team, you'll participate in meetings with the rest of the team to discuss updates like payment integration requirements, outages, bug fixes, product launches, and project status.
- You'll work closely with Customer Operations Specialists, Technical Specialists, and the Senior Technical Specialists, constantly learning and developing.
- You will organize your daily work as part of a highperformance team.
- You'll accept feedback and learn from everything you do.
- You will constantly reflect on what worked, what didn't, and how you can do better; but we will all learn as one.
- We will work as a team to provide incrementally better experiences you will regularly make suggestions to improve our platform and implement these suggestions to better support our customers and partners.
- Each Customer Care Specialist will work with the Customer Care Manager to identify one longterm project that they will work on and 'own' that will directly contribute to the success of the entire team.
Systems Support and Optimization (10%)
- Maintain detailed internal notes on OneDrive, documenting problems and solutions for other specialists to use.
- Vote help articles up or down depending on effectiveness in helping you respond to customer questions. Giving feedback while Being Collaborative now that's a win
Who you are
We look for big thinkers.
People who can drive positive change, step up, and show what's next - people with passion, a can-do attitude, and a hunger to learn and grow.
In practice, this means:
- Fluent in both French and English.
- You are passionate about customer service
- You thrive in an environment where you are always learning and enjoy giving and receiving feedback
- You have 12 years of experience in a Customer Support role
- You are a strong individual contributor but an even stronger team player, with a knack for sharing information, including outstanding written and verbal communication skills.
- You have a passion for proper documentation and ticketing notes, and see the value it brings to the team
Nice to have (but not deal breakers):
- Basic technology competencies and experience working with APIs
- Payment's industry experience
Who we are:
Shape the evolution
We are on an exciting journey toward the next frontiers of payment technology, and we look for big thinkers, people with passion, a can-do attitude, and a hunger to learn and grow.
Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society.
With an empowering culture, strong technology, and extensive training opportunities, we help you accelerate your career - wherever you decide to go.
Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.Affirmative Action Plan and Equal Employment Opportunity Statement
Worldline provides equal employment opportunities to all individuals regardless of their race, colour, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without r-
Assistente De Customer Care
1 semana atrás
Itapecerica da Serra, São Paulo, Brasil Oemprego Tempo inteiroTer um perfil técnico e administrativo e ter atuado com atendimento 1° e 2° nível ao cliente, controle de SLA, fechamento mensal, indicadores e monitorar suprimentosFUNÇÃO:Assistente Customer Care (perfil técnico e administrativo)FORMAÇÃO: TI, ADM ou correlatasLOCAL DE TRABALHO: Serra/ESVaga CLTSALÁRIO: à combinarPERÍODO DE TRABALHO: Segunda a...
-
Analista Customer Care
1 semana atrás
Itapecerica da Serra, São Paulo, Brasil OEmprego Tempo inteiroGestão do contrato; Monitoramento suprimentos via software; Fechamento Controle de insumos.NECESSÁRIO: Ter liderado equipes; Ter atuado com suporte; Conhecimento em impressoras, Atendimento ao cliente, Fechamento.Pacote OfficeHORÁRIO: Segunda a quinta das 08h00 às 18h00 / Sexta das 08h às 17hBENEFÍCIOS: VT / VR (R$473,00) sem desconto / Assistência...
-
Atendente de Customer Care
1 semana atrás
Itapecerica da Serra, São Paulo, Brasil Grupo Prime Tempo inteiroSe você é movido por desafios, é dinâmico, tem foco no cliente, excelente comunicação e está o tempo todo antenado, queremos nos conectar com vocêBuscamos por pessoas que sintam satisfação em atender e se relacionar com cliente, entendam suas necessidades e proponham soluções.Faça parte do time PrimeResponsabilidades e atribuições Realizar...
-
CRM Specialist
1 semana atrás
Itapecerica da Serra, São Paulo, Brasil Amplifon Group Tempo inteiroKey Accountabilities and ResponsibilitiesCRM Specialist will be focused on designing and delivering personalized campaigns, with main areas of accountabilities including:Communication and offer personalisation definition Best contact channel and contact frequency selection Campaign template design with configuration outsourcer Campaign ROI maximization...
-
Orthopaedic Nurse Positions in Victoria, Aus
1 semana atrás
Itapecerica da Serra, São Paulo, Brasil CPL Healthcare Tempo inteiroDescription:Cpl Healthcare in partnership with the local, world-class hospital based in Victoria, Australia, are looking for Orthopaedic nurses to join their team. The hospital's expert care team of surgeons, specialist doctors, dedicated nurses and other professionals will ensure that your experience is the best it can be.The hospital client is committed to...
-
Mental Health Nurse Positions in Melbourne, Aus
1 semana atrás
Itapecerica da Serra, São Paulo, Brasil CPL Healthcare Tempo inteiroDescription:Cpl Healthcare in partnership with Australia's largest private mental health service providing 203 inpatient beds, standalone Day Program centre, an Outreach Program, consulting suites at three locations and a Consultation Liaison service. They are looking for Mental Health nurses to join their teamMy hospital client's focus is to provide our...
-
Inside Sales Support
1 semana atrás
Itapecerica da Serra, São Paulo, Brasil PBA Stones Tempo inteiroCompany Description PBA Stones has established an outstanding reputation in the industry by providing high quality stone products that are strategically sourced, expressly selected and made available on demand. Our solutions-oriented selling approach is backed with exceptional inside and field-based customer care from qualified, reliable people who perform...
-
Head Surgery Nurse
1 semana atrás
Itapecerica da Serra, São Paulo, Brasil Vetlink Tempo inteiroAn opportunity has become available for an experienced equine vet nurse to take on the role of Head Surgery Nurse at a pracitce in Victoria.This is a full-time role. There is a well-managed after-hours requirement.As Head Surgery Nurse, you will oversee the daily coordination of the surgery by assisting surgeons and leading nurses and support team members...
-
Cyber Security Specialist
1 semana atrás
Itapecerica da Serra, São Paulo, Brasil Hydro Tempo inteiroHydro is a fully integrated aluminium company with 34,000 employees in 40 countries on all continents, combining local expertise, worldwide reach and unmatched capabilities in R&D. In addition to production of primary aluminium, rolled and extruded products and recycling, Hydro also extracts bauxite, refines alumina and generates energy to be the only 360°...
-
Urologist
Há 7 dias
Itapecerica da Serra, São Paulo, Brasil Hiring Arc Tempo inteiroJob Title:UrologistLocation:Victoria, TexasSalary:We are offering a competitive salary, with MGMA guidelines at fair market value, and a commencement bonus of up to $100k. In addition, we offer a comprehensive benefits package, including life, health, dental, and vision insurance, 401k, student loan debt assistance, and CME, medical licensure, and relocation...
-
Developer, SAP Development
1 semana atrás
Itapecerica da Serra, São Paulo, Brasil Hydro Tempo inteiroHydro is a fully integrated aluminium company with 34,000 employees in 40 countries on all continents, combining local expertise, worldwide reach and unmatched capabilities in R&D. In addition to production of primary aluminium, rolled and extruded products and recycling, Hydro also extracts bauxite, refines alumina and generates energy to be the only 360°...
-
Suporte Técnico Jr
1 semana atrás
Itapecerica da Serra, São Paulo, Brasil GrupoSC Tempo inteiroJOB DESCRIPTIONLooking for individuals to help us fulfill our purpose of "more health for more people". If you are a proactive professional, adaptable to changes, and willing to commit to continuous improvement, join us.RESPONSIBILITIES AND ASSIGNMENTSProvide technical support to users through phone, chat, email, in person, or escalating the issue to the...
-
Bilingual Customer Service Associate
4 semanas atrás
São joão da baliza, Brasil Bilingual Tempo inteiroFull job description The opportunity Are you passionate about working with customers, building relationships, and being part of a growing business? Then we would love to have you join our Canadian Segment Contact Center as a Bilingual Customer Service Representative! With the customer being the main focus, this role will take a proactive approach to every...
-
Customer Service Associate
1 semana atrás
São joão da baliza, Brasil Bilingual Tempo inteiroFull job description The opportunity Are you passionate about working with customers, building relationships, and being part of a growing business? Then we would love to have you join our Canadian Segment Contact Center as a Bilingual Customer Service Representative With the customer being the main focus, this role will take a proactive approach to every...
-
Assistente de Customer Care
2 meses atrás
Serra, Brasil OEmprego Tempo inteiroTer um perfil técnico e administrativo e ter atuado com atendimento 1° e 2° nível ao cliente, controle de SLA, fechamento mensal, indicadores e monitorar suprimentos. **FUNÇÃO**: Assistente Customer Care (perfil técnico e administrativo) **FORMAÇÃO**: TI, ADM ou correlatas **LOCAL DE TRABALHO**: Serra/ES Vaga CLT **SALÁRIO**: à...
-
Assistente de Customer Care
1 semana atrás
Serra, Brasil OEmprego Tempo inteiroTer um perfil técnico e administrativo e ter atuado com atendimento 1° e 2° nível ao cliente, controle de SLA, fechamento mensal, indicadores e monitorar suprimentos. **FUNÇÃO**: Assistente Customer Care (perfil técnico e administrativo) **FORMAÇÃO**: TI, ADM ou correlatas **LOCAL DE TRABALHO**: Serra/ES Vaga CLT **SALÁRIO**: à...
-
Analista Customer Care
3 semanas atrás
Serra, Brasil OEmprego Tempo inteiroGestão do contrato; - Monitoramento suprimentos via software; - Fechamento - Controle de insumos. **NECESSÁRIO**: - Ter liderado equipes; - Ter atuado com suporte; - Conhecimento em impressoras, - Atendimento ao cliente, - Fechamento. Pacote Office **HORÁRIO**: Segunda a quinta das 08h00 às 18h00 / Sexta das 08h às 17h **BENEFÍCIOS**: VT / VR...
-
Customer Acquisition Specialist
2 semanas atrás
Serra, Brasil Amplifon Group Tempo inteiro**Key Accountabilities and Responsibilities** The Customer Acquisition Specialist focuses on developing and executing the offline customer lead generation tactics and campaigns nationally for the Amplifon Australia - Responsible for offline lead generation, through management of the 'cold list' and identifying and generating activities to increase 'new...
-
CRM Specialist
Há 1 mês
Serra, Brasil Amplifon Group Tempo inteiro**Position Pourpose**Customer Relationship Management (CRM) is aimed at analysing customer interactions and data throughout the customer lifecycle, to offer customized campaigns and ensure the best solution for our customers. The CRM Specialist will support the CRM Manager within the Marketing department of Amplifon Australia in cross-channel activities,...
-
CRM Specialist
2 meses atrás
Serra, Brasil Amplifon Group Tempo inteiro**Key Accountabilities and Responsibilities** CRM Specialist will be focused on designing and delivering personalized campaigns, with main areas of accountabilities including: - Communication and offer personalisation definition - Best contact channel and contact frequency selection - Campaign template design with configuration outsourcer - Campaign ROI...
-
Optometry Advanced Technology Manager, Vision Care
2 meses atrás
Serra, Brasil Alcon Tempo inteiroAt Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our...
-
Clinical Sales Specialist, Victoria
2 meses atrás
Serra, Brasil Alcon Tempo inteiroAt Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our...
-
Sales Specialist
3 semanas atrás
Serra, Brasil ABB Tempo inteiro**Sales Specialist (Mining segment)**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together,...
-
Surgical Glaucoma Specialist
4 semanas atrás
Serra, Brasil Alcon Tempo inteiroAt Alcon, we are committed to helping people see better. We believe patients should have access to quality eye care regardless of their economic circumstances; however, barriers to good eye health exist for patients in both developed and emerging markets. Alcon develops and manufactures innovative devices to serve the full life cycle of eye care needs. Its...
-
Inside Sales Support
3 semanas atrás
Serra, Brasil PBA Stones Tempo inteiroCompany Description PBA Stones has established an outstanding reputation in the industry by providing high quality stone products that are strategically sourced, expressly selected and made available on demand. Our solutions-oriented selling approach is backed with exceptional inside and field-based customer care from qualified, reliable people who perform...
-
Inside Sales Support
Há 1 mês
Serra, Brasil PBA Stones Tempo inteiroCompany Description PBA Stones has established an outstanding reputation in the industry by providing high quality stone products that are strategically sourced, expressly selected and made available on demand. Our solutions-oriented selling approach is backed with exceptional inside and field-based customer care from qualified, reliable people who...
-
Inside Sales Support
Há 1 mês
serra, Brasil PBA Stones Tempo inteiroCompany Description PBA Stones has established an outstanding reputation in the industry by providing high quality stone products that are strategically sourced, expressly selected and made available on demand. Our solutions-oriented selling approach is backed with exceptional inside and field-based customer care from qualified, reliable people who perform...
-
Inside Sales Support
Há 1 mês
Serra, Brasil PBA Stones Tempo inteiroCompany DescriptionPBA Stones has established an outstanding reputation in the industry by providing high quality stone products that are strategically sourced, expressly selected and made available on demand. Our solutions-oriented selling approach is backed with exceptional inside and field-based customer care from qualified, reliable people who perform...
-
Inside Sales Support
Há 1 mês
Serra, Brasil PBA Stones Tempo inteiroCompany DescriptionPBA Stones has established an outstanding reputation in the industry by providing high quality stone products that are strategically sourced, expressly selected and made available on demand. Our solutions-oriented selling approach is backed with exceptional inside and field-based customer care from qualified, reliable people who perform...
-
Sales Specialist
1 semana atrás
Serra, Brasil ANDRITZ AG Tempo inteiroFamília de Cargo: Sales, Marketing & Product Management- Unidade de negócios: Separation- Localização: Pomerode, SC, BR- Local de trabalho: São Paulo, Espírito Santo- Tipo de localização: Home-Office- Tipo de contrato: Turno Integral- Descrição: - Todos os dias, a ANDRITZ continua a fornecer soluções inovadoras de sucesso para nossos clientes...
-
Cyber Security Specialist
3 semanas atrás
Serra, Brasil Hydro Tempo inteiroHydro is a fully integrated aluminium company with 34,000 employees in 40 countries on all continents, combining local expertise, worldwide reach and unmatched capabilities in R&D. In addition to production of primary aluminium, rolled and extruded products and recycling, Hydro also extracts bauxite, refines alumina and generates energy to be the only 360°...
-
Cyber Security Specialist
2 meses atrás
Serra, Brasil Hydro Tempo inteiroHydro is a fully integrated aluminium company with 34,000 employees in 40 countries on all continents, combining local expertise, worldwide reach and unmatched capabilities in R&D. In addition to production of primary aluminium, rolled and extruded products and recycling, Hydro also extracts bauxite, refines alumina and generates energy to be the only 360°...