Customer Service Director
Há 7 dias
About the role:
The Customer Service Director is accountable for the provision of day-to-day coordinated delivery of confirmed contractual solutions and services for a given customer
This includes the following:
Overall assurance for the quality of service and customer satisfaction for all implemented Orange Business Services in-sourced and outsourced services and solutions
Accountable for accuracy of billing for services delivered
Proactively identify and scope opportunities for service enhancement providing customer cost reductions and greater value generation
Spread innovation and/or optimization by the development of new or improved processes
Position Service Management product offering in alignment to Customer needs
To have overall accountability for the quality of solutions provided to multi-national Customers. (measure service provided against defined contractual requirements). Increase the value that Orange delivers to a customer while delivering continual service improvement.
About you:
Qualification / Experience / Skills
Qualification
Degree level or equivalent (Business or Science Degree); ITIL certification, Agile methodology as plus.
Experience
Customer Service Excellence / face-to-face customer interaction
Multi-disciplinary experience in customer-facing roles
Proven track record in managing multiple Service Management teams / third party vendors
Excellence in project management (performance, risk and cost control); ITIL or Six-Sigma qualification desirable
Proven skills managing virtual teams
7-10 years of work experience in Build or Operational environment with very good knowledge of Network / Cloud / Software based services and technologies as well as Solutions, Services included in Orange strategy
Ability to motivate team in virtual team environment
Budget management and cost controlling experience
Good level of practiced IT technical knowledge
Skills:
Language Skills:
English (additional language as plus)
Technical Skills:
good knowledge of Network, IT Services, Mobility, Voice, integration solutions, cloud and software base technologies (like IoT)
Soft Skills:
good communication, negotiation, presentation, organization skills
Can work well under pressure and can handle escalations calmly and reliably.
Proactive, can-do attitude
Diplomacy, tact and multi-cultural awareness
Teamwork, Tenacity combined with strong customer focus
Additional information:
The benefits of being Orange**- Because Orange Business Services hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:
- Health coverage for you and your family through medical, dental, vision plans
- Financial protection through disability, life, accidental death and dismemberment, and business travel insurance
- A 401(k) plan with company match
- Tax advantages through a health savings account, health and flexible spending accounts that allow you to pay for specific healthcare and dependent care expenses with pretax dollars
- To help you manage your work and life needs we offer an employee assistance program, adoption assistance, tuition reimbursement, a healthy living reimbursement program, and a group legal service plan
- Homeowner's, automobile, critical illness, accident, hospital indemnity, ID Theft and pet insurance at group rates
- A generous paid time off program in which the benefits increase along with your tenure with the company; we also offer time off for participating in community service
- Wellness initiatives that support the holistic wellness needs of our employees
When you join Orange Business Services, you become part of the Orange family, a group of people who drive innovation, embrace change, and celebrate the global community which is Orange.
Our culture values the diverse contributions of all backgrounds and recognizes that work/life balance is key to the success of our people and customers.
People at Orange are at the heart of our strategic ambition and co-create a future forward company that supports growth and career development.
Department:
Global Delivery & Operations
Contract:
Regular
-
Customer Trainer, Latin America
Há 7 dias
Rio de Janeiro, Rio de Janeiro, Brasil Intuitive Tempo inteiroJob DescriptionPrimary Function of the Position The Customer Trainer will report directly to the Director or Training Manager for their region.This training professional will deliver da Vinci System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties including urology,...
-
Customer Service Representative
1 semana atrás
Rio de Janeiro, Rio de Janeiro, Brasil United Airlines Tempo inteiroDescription:There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around...
-
Transitions Commercial Director Brazil
Há 7 dias
Rio de Janeiro, Rio de Janeiro, Brasil Essilor Tempo inteiroCOMMERCIAL Director BrazilCompany Overview:Transitions Optical has been pioneering and leading the photochromic industry for more than 25 years. We are part of the EssilorLuxottica Group and we are all about living Seamlessly. That's what our products enable, whether it's changing from light to dark without breaking stride. Or the freedom of using a product...
-
Analista de Customer Service
Há 7 dias
Rio de Janeiro, Rio de Janeiro, Brasil FACTU MERCHANDISING MÃO DE OBRA LTDA Tempo inteiroGestão de contas, onde o foco é a colaboração e controle de perdas.O objetivo dessa função é ser o mediador entre cliente, comercial e supply.Com foco em colaboração o analista tem a responsabilidade de analisar e atuar sobre os principais KPIs de abastecimento como: perda, ruptura, DOH, IS.Perfil alvo: Colaboradores que tenham vivência em customer...
-
Customer Service Designer
Há 7 dias
Rio de Janeiro, Rio de Janeiro, Brasil TIM SA Tempo inteiroId da vaga:22806Cargo:Customer Service Designer (AI Curator) - Consultor(a)Diretoria:Chief Revenue OfficerBreakdown:Customer RelationsUO:Customer CuratorshipRegional: TIM SA HeadquarterEstado:RIO DE JANEIROCidade:RIO DE JANEIRODescrição do perfilResponsável por estudar as jornadas multicanais percorridas pelos clientes, indicadores, processos, para...
-
Rio de Janeiro, Rio de Janeiro, Brasil Equinix Tempo inteiroDirector, Partner Sales Management, LATAMWho we areEquinix is the world's digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments....
-
Assistant Director of Finance
Há 7 dias
Rio de Janeiro, Rio de Janeiro, Brasil Grand Hyatt Rio de Janeiro Tempo inteiroSummaryAt Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting...
-
Customer Service Representative Intl
Há 7 dias
Rio de Janeiro, Rio de Janeiro, Brasil United Airlines Tempo inteiroThere's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the...
-
Customer Trainer, Latin America
Há 1 mês
Rio de Janeiro, Rio de Janeiro, Brasil Intuitive Surgical Tempo inteiroJob DescriptionPrimary Function of the PositionThe Customer Trainer will report directly to the Director or Training Manager for their region. This training professional will deliver da Vinci System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties including urology,...
-
Customer Support Representative
Há 7 dias
Rio de Janeiro, Rio de Janeiro, Brasil Airalo Tempo inteiroAbout AiraloAlo Airalo is the world's first eSIM store that helps people to connect in over 190+ countries and regions across the globe. We are building the next digital service that revolutionizes the telecom industry.We are a traveltech company and an equal-opportunity environment that values and executes diversity, inclusion, and equity. Our team is...
-
Enterprise Sales Director
Há 7 dias
Rio de Janeiro, Rio de Janeiro, Brasil Siemens Digital Industries Software Tempo inteiroReporting directly to the Business Unit's CEO this is an opportunity to impact Brazil's Industry ecosystem, bringing state-of-the-art digital solutions to the market by understanding the customer's need, challenging the status quo with digitalization best practices, and being responsible for sustainable exponential growth for the Enterprise Sales team.This...
-
Rio de Janeiro, Rio de Janeiro, Brasil Coca-Cola Tempo inteiroThe Planning, Competitive Analysis & Insights (PCA&I) team is tasked with delivering data-driven insights to inform and influence the business decisions of Coca-Cola Latin America in order that we best serve our consumers.As a Finance Planning and Forecasting Director, you will be for leading Performance and Execution of the region, planning and performance...
-
Sr. Customer Success Engineer
1 semana atrás
Rio de Janeiro, Rio de Janeiro, Brasil Dynatrace Software Gmbh Tempo inteiroAs a Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships and technical strategy with Dynatrace's strategic customers. A large percentage of your customers you engage with will include Enterprise & Strategic customers from a Dynatrace spend perspective as well as customers who are part of the Enterprise...
-
Customer Success Manager
1 semana atrás
Rio de Janeiro, Rio de Janeiro, Brasil Carrot Fertility Tempo inteiroThe Role:Carrot is seeking a Customer Success Manager to support new and existing Carrot customers, helping to drive retention, increase member engagement, and maintain high levels of customer satisfaction. The Customer Success Manager acts as a trusted advisor to HR benefits leaders, helps communicate the value of the Carrot product, and responds to...
-
Operador(a) de Telemarketing
Há 7 dias
Rio de Janeiro, Rio de Janeiro, Brasil Its Customer Service Tempo inteiroPara está modalidade os dias trabalhados são de acordo com a necessidade da operação, ser acionado para cobrir férias, ausências, folgas e etc.Principais atividades e responsabilidades: Atender clientes que procuram a central para esclarecimento de dúvidas sobre os produtos e serviços da empresa.Pré-requisitos Ensino médio completo (obrigatório);...
-
Operador De Telemarketing
1 semana atrás
Rio de Janeiro, Rio de Janeiro, Brasil Its Customer Service Tempo inteiroVaga disponível também para PCD ( Pessoa com deficiência )Jornada: Escala6X- 180h/mensaisHorário: Das 07:00 e 13:20 ou das 12:00 e 18:20.Principais atividades e responsabilidades:Atender clientes que procuram a central para esclarecimento de dúvidas sobre os produtos e serviços da empresa;Realizar ligações quando necessário;Preencher planilha de...
-
Operador(a) de Telemarketing
Há 7 dias
Rio de Janeiro, Rio de Janeiro, Brasil Its Customer Service Tempo inteiroPara está modalidade os dias trabalhados são de acordo com a necessidade da operação, ser acionado para cobrir férias, ausências, folgas e etc.Principais atividades e responsabilidades: Atender clientes que procuram a central para esclarecimento de dúvidas sobre os produtos e serviços da empresa.Pré-requisitos Ensino médio completo (obrigatório);...
-
Operador de Telemarketing
Há 7 dias
Rio de Janeiro, Rio de Janeiro, Brasil Its Customer Service Tempo inteiroVaga disponível também para PCD ( Pessoa com deficiência )Jornada: Escala6X- 180h/mensaisHorário: Das 08h00 as 12h30 e 12h30 as 17h00.Principais atividades e responsabilidades: Atender clientes que procuram a central para esclarecimento de dúvidas sobre os produtos e serviços da empresa; Realizar ligações quando necessário; Preencher planilha de...
-
Operador de Telemarketing
Há 7 dias
Rio de Janeiro, Rio de Janeiro, Brasil Its Customer Service Tempo inteiroVaga disponível também para PCD ( Pessoa com deficiência )Jornada: Escala6X- 180h/mensaisHorário: Das 07:00 e 13:20 ou das 12:00 e 18:20.Principais atividades e responsabilidades: Atender clientes que procuram a central para esclarecimento de dúvidas sobre os produtos e serviços da empresa; Realizar ligações quando necessário; Preencher planilha de...
-
Customer Success Manager
Há 7 dias
Rio de Janeiro, Rio de Janeiro, Brasil EBSCO Industries, Inc. Tempo inteiroEBSCO International is the international operations group of EBSCO Information Services (EIS). EIS provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users....