![Argus Media](https://media.trabajo.org/img/noimg.jpg)
Customer Services Executive
2 semanas atrás
Cust
omer Services Executive
Location:
***
Sao Paulo, Brazil
(Hybrid)
About Argus
Argus is an independent media organization with 1,300 staff. It is headquartered in London and has 29 offices in the world's principal commodity trading and production centers.
Argus produces price assessments and analysis of international energy and other commodity markets and offers bespoke consulting services and industry-leading conferences.
Companies in 140 countries around the world use Argus data to index physical trade and as benchmarks in financial derivative markets as well as for analysis and planning purposes.
Argus was founded in 1970 and is a privately held UK-registered company.It is owned by employee shareholders, global growth equity firm General Atlantic and Hg, the specialist software and technology services investor.
Argus Media is committed to ensuring career and personal growth for all its staff and provides extensive training and career development opportunities, as well as participation in employee-led initiatives, including a women's network.
Our core values are Excellence, Integrity, Partnership, and Inclusivity.What we ́re looking for
Argus is a fast-growing global B2B media company providing essential information to the energy and commodities industries.
What will you be doing?
- Take ownership of enquiries and effectively handle any customer issues to ensure there is a suitable resolution for the customer, feeding back within the business to the appropriate teams.
- Be a proactive member of the team by acting on customer feedback and suggesting new ways to improve our processes and the customer experience provided.
- Become the goto person for registration and finance related queries within the conference team.
- Monitor revenue and update conference budgets. Provide updates on the number of overdue and outstanding invoices on a weekly basis.
- Send payment reminders to clients with upcoming payment due dates. Engage in phone calls with clients who have overdue payments to remind them of their past due invoices.
- Run 'Know your client' (KYC) checks to ensure we are in line with compliance requirements.
- Build and maintain the conference networking platform, assist attendees with onboarding and troubleshooting issues.
- Travel to the event when required to support the onsite delivery of the conference and to be the main lead on the registration/enquiries desk.
What we're looking for in you?
- Outstanding customer service skills
- Agile and adaptable to change
- Solid administration skills and excellent attention to detail
- Organised and able to prioritise workload in a fastpaced environment
- Excellent verbal and written communication skills
- Tech savvy and comfortable learning new software (Event registration systems, finance CRM etc.)
What's in it for you
Our rapidly growing, award-winning business offers a dynamic environment for talented, entrepreneurial professionals to achieve results and grow their careers.
Argus recognizes and rewards successful performance and as an Investor in People, we promote professional development and retain a high-performing team committed to building our success.
- Competitive salary
- Hybrid work model 3 times per week in the office (located at Consolação
- São Paulo) and 2 times per week from home
- Meal Voucher
- Group medical and dental plans
- Company life insurance plan
- Private pension scheme
upload your CV
***
with a Cover Letter
***
via our website:***Argus Media is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Equal Employment Opportunity Posters If you'd like to view a copy of the company's affirmative action plan or policy statement, please
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